ServiceNow Community

"Future-Proofing": Preparing for What’s Next on the Platform

"Future-proofing," if there is ever such a thing, is about creating scalability rather than predicting every possibility (e.g. build for the general, not exception). A well-architected ServiceNow platform should absorb new capabilities without costly...

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How to create a report for P1 incidents downgraded to P2 for a specific assignment group?

Hello Community,I am trying to create a report in ServiceNow that captures incidents where the priority has been downgraded for a specific assignment group. The requirement is to track:P1 downgraded to P2P2 downgraded to P3P3 downgraded to P4Essentia...

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how to get the REST API code

i am getting the rest api response like below Response Body: {"id":"dsajnddna","id2":"orn","id3":"orndawdw"} now i want get the id2 value from this body, i am unable to get the id2 value. please help mee

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Why the UI Policy Action's Mandatory field is grayed out?

The field I'm trying to make mandatory is a reference field in the dmn_demand table and is set as the display in the source table. The UI Policy was created in the applicable scope. The UI Policy Action shows the field as a Folder and when the Fold...

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"SkillMatrix AI" - Built with ServiceNow Build Agent #BuildWithBuildAgent Challenge

As part of the #BuildWithBuildAgent challenge, I created SkillMatrix AI, a smart workforce readiness platform built entirely using ServiceNow’s Build Agent. This app solves a real-world problem many organizations face:Employees sit on the bench, mana...

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PDI selection?

Hello all,I begin my journey today. I wanted to get PDI. Course content I do for CSA is Xanadu, should I get Xanadu PDI or go for latest Zurich? Please suggest Thank you

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Virtual Agent - Approval request notification

Hi Community, I'm struggling to find where can I modify this message its being displayed on MS teams every time you need to approve something, see image bellow: Where is this coming from ? I want to customize it a bit any help, would be really appr...

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Resource Assignments remain after project is closed.

We migrated from Resource Plan to Resource Assignment last month and I have a question about functionality. We plan our resources for the entire fiscal year (7/1 to 6/30). When we migrated, the resource plans that were evenly distributed for each mo...

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CSA serviceNow course enough?

Hey all,To clear CSA serviceNow learning course is enough?Anything else to study ? Regards,Zeba

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Timeout issue with inbound REST API

Hi All, I am running into an issue where my API calls "/api/now/table/incident" are timing out.As far as I understood , it could be an issue related to payload size and data volume My question here is what is the payload size limit to prevent such i...

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Confusion between ServiceNow CRM and CSM

I'm struggling to understand what ServiceNow CRM is. I get the impression that it is not a stand alone product rather offered as part of ServiceNow CSM?

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remove the "New" UI action from the Related Attachments tab in the Service Operations Workspace.

I need to hide or remove the "New" UI action from the Related Attachments tab in the Service Operations Workspace. Even after disabling the UI action in sys_attachment, the UI action still appears. Could someone please help me?

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CIM records - Strategies, Goals - Portfolio Mgmt and CIMs

In CIM records, there is a required field called "Strategy".There are two strata - Enterprise & Business UnitGoals are included as a related list for Enterprise Strategies (m2m_enterprise_s_goals) Business Planner (Goal Framework) goals are in anothe...

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Resolved! Strategic Planning and SPM goal data sync (goal and sn_gf_goal tables)

Hi Community, We are using SPM and the Strategic Planning plugin and we are confused about how are we supposed to maintain the goals in the system. In SPM there is a [goal] table, where goals could be related to strategies and used by Projects and Po...

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Record Producer reaching multiple scopes?

I am working on a Record Producer in the Human Resources: Core scope. The flow that I am creating creates a parent HR Case. After approvals, the HR Case creates a HR Task that NEEDS to be a RITM/SCTASK in the global scope for a particular assignment ...

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