How to get instance from build partner program

• Question

Need help with population of roles and groups in catalog item

Hi, I’m working on a catalog item where I need to configure two fields with the below behavior: Field Name: Roles assigned to the user Requirement: It should show the list of all roles assigned to the logged-in user(Requested for) field, basically fe...

• Question

Email generation - how does it work in SOW

Hi!We have been using the OOB Email recommendation skills for Case and INC and those work fine in SOW. We now want to extend that capability to RITMs too. Unfortunately, the OOB skills can't be copied, so need to make it from scratch. In SOW, where y...

• Question

Catalog item check IP ranges

I need to write a catalog item flow that will check for three separate IP ranges on a single variable.  If the IP that is entered is outside those ranges, then I need a group approval to be created.Any ideas would be appreciated.Thank you,Monica W.

• Question

How to adjust the font size in the function g_modal.setFields

I use below function in the client script part of a form action, but I think the font in the pop out window is too small, how can I adjust the font size of the content in the pop out window generated through this function g_modal.showFields({        ...

• Question

PDF export and report misalignment issue after Zurich upgrade

After the Zurich upgrade, users are experiencing issues with scheduled and manual report exports. When exporting the report  my report as a PDF, the export fails with the error “Export Failed”, and the report data appears misaligned.The issue occurs ...

• Question

apply changes to due date field to problem_task table which is on the task

I have a requirement where I have to restrict the selection of past "date value" in due date field for the problem_task record only for the field which is on the task table.. for this I have created the Ui policy as given below -  but its not getting...

• Question
• Problem Management

Learning Platform Analytics

This doesn’t occur very often, but have a look if you can spot it = )

• Question

How to edit/configure User Experience Analytics Dashboard

I want to edit existing user experience dashboard, but I am to see edit or configure option  

• Question

how to send notification for all change task group after completing change request in servicenow

Hi TeamPlease suggest configuration to send notification for all change task assignment group members after completing parent change request

• Question

Hide Image Activities from RITM

Hi Community, I would like to know if it’s possible to hide attachment activities from the RITM. Although they appear in the activity filter, my goal is to completely hide all attachments for a specific catalog item. Any guidance on how to achieve th...

• Question

Unable to unarchive / recover record from archive request table (ar_sc_req_item)

There is an option to recover record from Archieved requests (ar_sc_req_item) table but it is greyed out. Please suggest how to recover archived requests.

• Question

Discovery

Hello all, Would anyone know why am I not able to install Discovery com.snc.discovery - onto my new PDI? I got a notification that the plugin failed to activate. Please report this issue in the Instance Help section of the ServiceNow Developer Commun...

• Question