Courses

[victorayarz]

I'm new to the platform, but I've been working as a product specialist at the company for 4 months. I'd like to deepen my knowledge of the platform, and as a product specialist, what courses would you recommend? Do you have any certification recommendations as well?

[Tanushree Maiti]

Hi @victorayarz 

Welcome here!

As you are having work exp of 4 years as Product specialists, I would like to know which product , you have worked with. 

Did you use before ServiceNow as ticketing tool?

As you are new to this platform , I will suggest first go through-

Welcome to ServiceNow (Zurich)

ServiceNow Administration Fundamentals (Xanadu)

Then Go For CSA certification , as lots of project first look for it.

[GlideFather]

Hi @victorayarz,

Maybe you want to check the paths and credentials with pre-built learning journeys per role - admin, analyst, project manager, ... select the most suitable and complete one by one to extend your knowledge.

Let me take this opportunity to share following resources with you:

        ServiceNow University 

• Get Started with ServiceNow University
• Learn about ServiceNow and earn badges, points, certificates, and improve your rank.
• Most courses are free, only a few are paid.
• Start with the "Welcome to ServiceNow " training, it's fun and gives you your first certificate!
• The Certified System Administrator (CSA) certificate is a good start, it's useful for almost any ServiceNow role.
• Trainings at the SN University provide temporary lab instances with pre-installed plugins and apps.

      ServiceNow Career Journeys & ServiceNow Career Paths 

• Pick a ServiceNow Career Path that matches your interests.
• We’ll help you start at the right level based on your skills.
• A ServiceNow Credential gives you industry recognition.
• It proves your investment and boosts your professional value.

        Learning Plans at the Developer Portal 

• Request your Personal Developer Instance (PDI), your own ServiceNow sandbox to practice safely.
• You can try almost everything for free (except a few advanced features like AI).
• Explore guides, tutorials, blogs, and documentation to learn more.
• Short and self-paced modules.
• Best practices, references, 

Good luck! 🤞💪