Should not be able to proposing Major Incidents if lower than a P2
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01-05-2025 11:33 PM
If Incident is P3 or P4 or P5 Propose major incident button should not get visible. I made changes in Propose Major Incident UI Action in condition as "(new sn_major_inc_mgmt.MajorIncidentTriggerRules(current).canProposeMIC()) && (current.priority == 1 || current.priority == 2)". In my instance If I set Impact as 1-Critical and Urgency as 1-Critical "Propose Major Incident" popup page will get appear. If I click Propose button after providing required fields it shows as "Action not authorized" and the incident is not saving.
Could you please help me on this.
Thanks in Advance !!
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01-06-2025 07:53 AM
the reason is the Priority is getting changed but the UI action is still visible and hence it says action not authorized
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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01-06-2025 07:59 AM
Hi @SubithaM
Being a process consultant I do not agree with this requirement, the reason to begin a P3/P4/P5 can be a potential P1/P2 any time or major incident. Let the team propose it to a Major incident but the MI manager needs to evaluate and take the decision. By making changes you are increasing the technical debt.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
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Dr. Atul G. - Learn N Grow Together
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