About Notification

[ChunjiJ]

I have an issue that needs to be resolved: When creating a new notification in System Notification -> Notifications, is it only possible to configure the recipient but not the CC (carbon copy) recipient? I would like to set both the recipient and the CC recipient. Thank you！

[Ankur Bawiskar · Accepted solution]

@ChunjiJ 

you can't set CC directly at notification level.

You need to use email script and add that email script to your email body and then include CC

check this link on how it can be done

Notification Email Scripts 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Bhuvan]

@ChunjiJ 

Refer below and create notifications via email scripts

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0858325

https://www.servicenow.com/community/developer-forum/trying-to-add-cc-to-a-email-notification-throug...

https://www.servicenow.com/docs/bundle/zurich-platform-administration/page/script/server-scripting/r...

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[Bhuvan]

@ChunjiJ 

You can go through below documentation if you have not used email scripts in the past. It will explain you in simpler way than documentation

https://developer.servicenow.com/dev.do#!/learn/learning-plans/zurich/servicenow_administrator/app_s...

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[Bhuvan · Accepted solution]

@ChunjiJ 

Did you get a chance to review this as I believe the information provided should answer your question

As per community guidelines, you can accept more than one answer as accepted solution. If my response helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[Ankur Bawiskar · Accepted solution]

@ChunjiJ 

you can't set CC directly at notification level.

You need to use email script and add that email script to your email body and then include CC

check this link on how it can be done

Notification Email Scripts 

If my response helped please mark it correct and close the thread so that it benefits future readers.