About Notification

[ChunjiJ]

I have an issue that needs to be resolved: When creating a new notification in System Notification -> Notifications, is it only possible to configure the recipient but not the CC (carbon copy) recipient? I would like to set both the recipient and the CC recipient. Thank you！

[Bhuvan]

@ChunjiJ 

Refer below and create notifications via email scripts

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0858325

https://www.servicenow.com/community/developer-forum/trying-to-add-cc-to-a-email-notification-throug...

https://www.servicenow.com/docs/bundle/zurich-platform-administration/page/script/server-scripting/r...

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[Bhuvan]

@ChunjiJ 

You can go through below documentation if you have not used email scripts in the past. It will explain you in simpler way than documentation

https://developer.servicenow.com/dev.do#!/learn/learning-plans/zurich/servicenow_administrator/app_s...

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[Ankur Bawiskar]

@ChunjiJ 

you can't set CC directly at notification level.

You need to use email script and add that email script to your email body and then include CC

check this link on how it can be done

Notification Email Scripts 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Vaishnavi1608]

You can configure both the primary recipient and CC recipients in ServiceNow notifications, but CC is not directly available in the standard notification UI. You will need to use an Email Script to add CC recipients.

To include CC recipients, you’ll need to use an Email Script. Here’s how:

 

1. Create an Email Script

Go to: System Notification → Email Scripts Create a new script like this:

email.addAddress("cc", "ccuser@example.com", "CC User");

 

2. Attach the Script to Your Notification

In the "What it will contain" tab of your notification:

Add this line to the message body:

${mail_script:your_script_name}

3. Verify CC Behavior

After sending, check the Email Log (System Mailboxes → Email → Sent) Add the "Copied" field to the form layout to see who was CC’d.

Mark Correct or Helpful if it helps.