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Check if an incident record has an attached kb article

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tqminh2406
Tera Contributor

‎02-29-2024 12:57 AM

I have a request to check the current incident record if they have already had an attached KB article, I know that there is a formatter on my incident form that display all the attached KB article, but I have no clue how to access it to check, I've tried using hasAttachments() method but it's not working.

Screenshot 2024-02-29 155510.png

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Amit Verma
Kilo Patron
Kilo Patron

‎02-29-2024 01:18 AM

Hi @tqminh2406 

 

Below posts could be helpful :

https://www.servicenow.com/community/itsm-forum/attached-knowledge-tab-not-visible-on-form-load-for-...

https://www.servicenow.com/community/knowledge-forum/how-to-show-the-attached-knowledge-related-list...

 

Thanks & Regards

Amit Verma


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tqminh2406
Tera Contributor
In response to Amit Verma

‎03-12-2024 10:30 AM

Thank you so much! this is what I've been looking for