Check if an incident record has an attached kb article

[tqminh2406]

I have a request to check the current incident record if they have already had an attached KB article, I know that there is a formatter on my incident form that display all the attached KB article, but I have no clue how to access it to check, I've tried using hasAttachments() method but it's not working.

[James Chun]

Hey @tqminh2406,

I believe they are stored in Relevant Knowledge - Tasks [cxs_relevant_doc_task_list] table.

Cheers

[tqminh2406]

I think I've found it turn out it was located in the table called sys_collection

[Dr Atul G- LNG]

Hi @tqminh2406 

Try like this:

[vermaamit16 · Accepted solution]

Hi @tqminh2406 

Below posts could be helpful :

https://www.servicenow.com/community/itsm-forum/attached-knowledge-tab-not-visible-on-form-load-for-...

https://www.servicenow.com/community/knowledge-forum/how-to-show-the-attached-knowledge-related-list...

Thanks & Regards

Amit Verma