Chrome tab availability for specific role user in service operations workspace

[axtsxna]

Hi, I am working on Service Operations Workspace and want this chrome tab ("New Change Request") to be available for just a specific role user and not itil. How can I achieve this with ACL's ?

[Tai Vu · Accepted solution]

Hi @axtsxna 

That tab is managed through UX Page Property named chrome_tab.

At the condition > tableDescription > canCreate, this is only visible if the user can create a record on that table.

So you can change the ACL Create in the table to control the visibility of the item accordingly.

{
    "label": {
        "translatable": true,
        "message": "New Change Request"
    },
    "routeInfo": {
        "route": "create-change-request-page",
        "fields": {},
        "multiInstField": ""
    },
    "condition": {
        "tableDescription": {
            "table": "change_request",
            "canCreate": true
        }
    }
}

In the other hand, if you wouldn't like to change the ACL, you can modify the property by adding new attribute roles into the condition to apply specific for workspace.

Sample

{
    "label": {
        "translatable": true,
        "message": "New Change Request"
    },
    "routeInfo": {
        "route": "create-change-request-page",
        "fields": {},
        "multiInstField": ""
    },
    "condition": {
        "tableDescription": {
            "table": "change_request",
            "canCreate": true
        },
        "roles": ["admin"]
    }
}

Cheers,

Tai Vu

[sayali97]

Hi Tai Vu.

I did the tab configuration for sc_cat_item table its working for admins but for non admins it's not working. Even I provided the roles seems ACL is blocking it. In that case what needs to be done?

[axtsxna]

Thanks @Tai Vu for the help !!

Do you also know like how can we make details tab as default tab when workspace record page is loaded instead of overview tab ? I did it with script :

function evaluateProperty({ api,helpers}) {

    if(api.context.props.selectedTabIndex == 0) {
        return 1;
    }

    return api.context.props.selectedTabIndex;
}

But this script are for tab index so it works just for incident record page but for problem , change,etc record page it doesnt work because of different tab index. I just want to make details tab default when record page is loaded instead of overview tab.

[Tai Vu]

Hi @axtsxna 

There you go!

Selected tab index [selectedTabIndex]

Dynamically sets the tab that is open by default when bound to data by string queries or data resources. To set the default tab statically, use defaultTabProperty​.

URL:  https://<your_instance_name>/nav_to.do?uri=sys_ux_screen.do?sys_id=1a2baf67534130108e4dddeeff7b125f

Changes here will apply wherever the Record SNC is utilized.

Cheers,

Tai Vu

[axtsxna]

I tried it @Tai Vu . But its changing even for other records as well. For Example: selected tab index 1 for problem record is problem tasks so its opening that instead of details.

I want details tab as default for all records whether it is change,problem,request,interaction,etc.

[sayali97]

Hi @Tai Vu 

I did the tab configuration for sc_cat_item table its working for admins but for non admins it's not working. Even I provided the roles seems ACL is blocking it. In that case what needs to be done?