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Impersonating issue on esc portal

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rmaroti
Tera Contributor

‎06-30-2025 01:41 AM - edited ‎06-30-2025 03:16 AM

Hi Everyone,

 

When I want to impersonate a user in the esc portal on dev, click on "search for user", I see accounts which have multiple emails listed (see screenshot).

 


On the first sight the users don't exist, but they are shown in the portal when we select any highlighted email it wont impersonate and similarly like lot of other email showing duplicate in search bar so, can anyone suggest for to fix this issue?

 

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GlideFather
Tera Patron

‎06-30-2025 01:53 AM - edited ‎06-30-2025 01:55 AM

Hi @rmaroti,

check the user table, it seems to me that these users have the emails instead of their user ID and or Names:

KamilTEL_1-1751273618899.png


If the users are obsolete, you can deactivate them...as one cannot impersonate for inactive users 

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This reply is 100 % GlideFather and 0 % AI

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rmaroti
Tera Contributor
In response to GlideFather

‎06-30-2025 03:17 AM

Hi @GlideFather  - thanks, and yes i will take care in future about it 

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