Impersonating issue on esc portal

rmaroti · ‎06-30-2025

Hi Everyone,

When I want to impersonate a user in the esc portal on dev, click on "search for user", I see accounts which have multiple emails listed (see screenshot).

On the first sight the users don't exist, but they are shown in the portal when we select any highlighted email it wont impersonate and similarly like lot of other email showing duplicate in search bar so, can anyone suggest for to fix this issue?

GlideFather · ‎06-30-2025

Hi @rmaroti,

check the user table, it seems to me that these users have the emails instead of their user ID and or Names:

If the users are obsolete, you can deactivate them...as one cannot impersonate for inactive users

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rmaroti · ‎06-30-2025

Hi @GlideFather - thanks, and yes i will take care in future about it