Lists and Filters​ task (Content)

[carlosesteb]

I tried desperately to attach a screen shot. The system does not let me.

I am using Platform User.  I correctly did the filter. I run it. Clicked Priority column to show Critical 1 first, I change all Priority 1 to "In Progress", Updated Personalized List and removed the "Opened" and "Updated by" columns. Locate INC0000055 and set the Category to Software.

I did everything exactly as you guys instructed me multiple times, and not once have I been validated. Can you please help me? 

[Dr Atul G- LNG · Accepted solution]

Hi @carlosesteb 

1)validate each incident number ,category ,priority, and column in list view.

https://www.youtube.com/watch?v=YXFL_2WKHwk

https://www.youtube.com/watch?v=hwyPro0D3Bw

2) Ensure  you are doing this task via   impersonating Platform User,

Select the State column of all 1-Critical incidents and use the List Editor to change the State to In Progress. Select the green check mark to save the list changes.  (10 rows will be updated.)

result count should be 10 . 

Check the video with incident number and validate it.

[carlosesteb]

No I did not. 

I opened both Youtube videos, the second one had nothing to do with the task I am trying to complete. 

I followed the first video instructions to the letter, still the system does not validate me. I notice that in the video, the guy is in admin mode. I did it all again in admin mode and impersonate mode. Nothing is working. Can you please help me? Can you or an engineer access this task and see for yourself it is broken? 

[carlosesteb]

Finally solved it on my own. I had to Terminate the instance and do it all over again. This time it did work and don't understand why. Thank you for all the needless anger and the frustration.