Go back 3 decisions, you screwed up If you've made it here then you're either brave, desperate or confused. There is an overwhelming set of documentation online pointing out how important it is NOT to customise the baseline. It points out upgrade iss...
Have you ever been tempted to start fresh with your ServiceNow implementation? After hundreds of unstructured requirements and mounting pressure to get things done, our instances often lack proper architecture and suffer performance problems. We even...
Version 3 Update: https://www.servicenow.com/community/architect-articles/version-3-digital-product-value-stream-management-architecture/ta-p/3342833 Version 2 download link: Digital Product Value Stream Management Architecture Blueprint v2 Ve...
I'm very pleased to present a new, and much anticipated, white paper: Mapping CSDM4.0 to ArchiMate The Common Service Data Model (CSDM) describes the most commonly used elements in the ServiceNow Configuration Management Database (CMDB), and s...
This article would be quite helpful for folks in an Architect role, or somebody who is tasked to prepare a Solution Architecture document for their customers / implementation. Background Often working as a Platform Architect I am asked about p...
In an environment that is heavily customized and you are always eager to serve your customer in the best possible way and avoid saying NO to their Ad-hoc need. Their need sometimes ask to create a table in ServiceNow. Since the time, ServiceNow came ...
Have you ever gone into a fine dining experience and mentioned that you were hungry and pondered what the waiter/waitress's response was? Sometimes the response is, "what are you in the mood for". Sometimes the response is, "here's what our specials ...
I just wanted to share this with my fellow ServiceNow Architects - I've been working on a "developer guide" for the past several years. It's a document consisting of all of the best-practices, guidelines, and "stuff developers should know" that I've ...
This article covers the feature that came out in Washington DC release first, this was a long standing ask from customers to have time limited user role assigned to users for a specific purpose. Some use cases (but not limited to below) are : If yo...
I was recently asked by a customer to clarify the difference between a Response Template and a Quick Message. Given that both features serve a similar purpose—providing canned responses to users—it's understandable that they might be confusing for so...
Integrating REST APIs with ServiceNow UI Builder ServiceNow UI Builder offers a powerful platform for creating custom user interfaces that leverage the capabilities of the ServiceNow ecosystem. Integrating REST APIs with the UI Builder enables o...
When I think of technical health for the platform, 2 things come to mind: 1. Story Definition 2. Peer Reviews There is nothing more important than these 2 aspects to ensure high quality. If there's only 2 things to focus on for improving quality an...
At Knowledge19 I was a member of the Genius Lounge staff for the Domain Separation topic. Many customers were coming and asking about Domain Separation, how to apply it in their companies. From the discussions I have often seen that they actually do ...
EN Exploring the Crucial Role of Network Routers in the CMDB: A Deep Dive into cmdb_ci_router in ServiceNow ES Explorando el Papel Crucial de los Enrutadores de Red en el CMDB: Un Análisis Detallado del cmdb_ci_router en ServiceNow PT Explorando o Pa...
There are two types of architects: Enterprise architect: He will care about the whole company;Domain architect: Specialized in a specific layer. Without architectural standards in a company, employees will always find different ways to solve th...
If you watched the Lady Coding Happy Hour (LCHH) takeover on 2021-06-17, you may have heard the advice that we should not extend the sys_user table. Further details were provided in the #lchh channel in the SNDevs slack community. I thought it would ...
What an amazing first week! The kickoff meeting was exactly what I was expecting, with lots of energy from the CTA Program Team to showcase everything. I couldn't be more excited for the weeks to come. About the CTA: You might be wondering, "What i...
How to remove the HTML tag in the List? Sometimes we need to use HTML fields or our customers add a HTML in your own list, in fact when we're using a HTML field in the some module like incident, request or a custom module and in the list HTML tags...
ITSM Reference Architecture Traditionally, IT Service Management (ITSM) practitioners have been left to their devices when it comes to harmonizing industry best practice frameworks with their technology stack. By design, best practice frameworks and ...
Domain Separation part 1 article was about the decision if the Domain Separation is actually needed or not, Domain Separation part 2 focused on the Instance(s) Architecture. This article, part 3, describes structure of domains, where to locate proces...
