Most ServiceNow teams rush into building applications, workflows, and CMDB integrations without first securing their foundational elements. They ignore the essential work required for identity management and data architecture, which is a critical mis...
Understanding the cmdb_ci_ip_switch Table in ServiceNow In the world of IT service management, effective management of network infrastructure is paramount. ServiceNow, a leading platform in this domain, offers a comprehensive solution for managin...
Mission Briefing: Welcome to the mission. Your objective: Protect the platformSafeguard the dataKeep the operation invisible The tools? Layers of defence, strategic boundaries, and a mindset that never sleeps.From CTA to Facilitation: A Shift in Lens...
Data is the Master – Govern It or It Governs YouThis week’s learning journey really drove home a powerful truth: data is the lifeline of ServiceNow, but without governance, it can easily become your greatest challenge. We often hear “data is king,” b...
As mobile-enabled technology continues to rise, more users are embracing mobile apps that offer native features for on-the-go use. A common concern when implementing the Now mobile app from a ServiceNow customer is understanding the available mobile ...
Updated March 2026 Why This Map Needed to EvolveWhen I first published this IAM capability map in early 2024, most enterprise IAM programs were still centered around a single key principle: human employees accessing corporate applications. The map ...
This post is meant to introduce industry tested patterns to coding and architecture practices. It is an effort to separate concerns, decrease maintenance and dev cycles, as well as increase scale-ability. A stepping point to what is possible with ind...
Topics that we covered: Data StrategiesInstance Data ReplicationDomain Separation Data... How many times have you jumped into a core table like Users, Locations, Company, or Departments, only to find them either empty, with fewer records, or fill...
ServiceNow uses Document Templates heavily in HRSD and BCM Applications. Document templates solves following broad use cases:Setup of Templates to allow specific branding, formatting and other rich content aspects.Allow PDF extraction from ServiceNo...
What we covered: Agile Frameworks;Organization/Technical Governance Boards;Release and Instance Strategies. Content: Scrum: Targeted for a small number of teams (1-2) working together on the same scope.Scrum of Scrums: Small teams with less tha...
Go back 3 decisions, you screwed up If you've made it here then you're either brave, desperate or confused. There is an overwhelming set of documentation online pointing out how important it is NOT to customise the baseline. It points out upgrade iss...
Have you ever been tempted to start fresh with your ServiceNow implementation? After hundreds of unstructured requirements and mounting pressure to get things done, our instances often lack proper architecture and suffer performance problems. We even...
Version 3 Update: https://www.servicenow.com/community/architect-articles/version-3-digital-product-value-stream-management-architecture/ta-p/3342833 Version 2 download link: Digital Product Value Stream Management Architecture Blueprint v2 Ve...
I'm very pleased to present a new, and much anticipated, white paper: Mapping CSDM4.0 to ArchiMate The Common Service Data Model (CSDM) describes the most commonly used elements in the ServiceNow Configuration Management Database (CMDB), and s...
This article would be quite helpful for folks in an Architect role, or somebody who is tasked to prepare a Solution Architecture document for their customers / implementation. Background Often working as a Platform Architect I am asked about p...
In an environment that is heavily customized and you are always eager to serve your customer in the best possible way and avoid saying NO to their Ad-hoc need. Their need sometimes ask to create a table in ServiceNow. Since the time, ServiceNow came ...
Have you ever gone into a fine dining experience and mentioned that you were hungry and pondered what the waiter/waitress's response was? Sometimes the response is, "what are you in the mood for". Sometimes the response is, "here's what our specials ...
I just wanted to share this with my fellow ServiceNow Architects - I've been working on a "developer guide" for the past several years. It's a document consisting of all of the best-practices, guidelines, and "stuff developers should know" that I've ...
This article covers the feature that came out in Washington DC release first, this was a long standing ask from customers to have time limited user role assigned to users for a specific purpose. Some use cases (but not limited to below) are : If yo...
I was recently asked by a customer to clarify the difference between a Response Template and a Quick Message. Given that both features serve a similar purpose—providing canned responses to users—it's understandable that they might be confusing for so...
