Establishing ITSM governance is important for both early journey and mature customers. A great place to start with ITSM governance is to create an ITSM Architecture Review Board (ITSM-ARB) that ensures alignment between your ITSM program and the orga...
Introduction: Hope we all are aware that the attachment details of a corresponding record gets stored in “sys_attachment” table in ServiceNow. There is another table where we can find the base64 encoded contents in the form of multiple chunks that is...
CreatorCon is the developer and architect conference within Knowledge18. There are lots to see, learn, experience, and get excited about at this year’s CreatorCon. Sessions We have a dedicated track just for you that focuses on cloud architecture and...
This white paper looks at the required characteristics of such an aPaaS platform. It then examines in detail how ServiceNow provides these essential capabilities, delivering a unified, cloud-based application platform that radically simplifies the ta...
Enterprise Service Management (ESM) expands on the success of IT Service Management (ITSM), which consists of the definition, modeling, automation, monitoring, and continuous improvement of the business processes in IT that support the delivery of se...
Introduction As I meet with ServiceNow customers, I’m often asked three strategic questions: What are the use cases the platform can support for business/shared services?How should I get started?What are the best practices you recommend? With this se...
Learn what the GDPR means for your ServiceNow instance development. Reading time: 5-8 min Audience: ServiceNow platform owners, software engineers, Data Protection Officers, Data analysts, Chief Risk Officers, CTOs, CIO The General Data Protection R...
By Martin Wood, ServiceNow Platform Services Portfolio Manager and Dave Armes ServiceNow Executive Architect — Inspire IntroductionDigital Transformation is driving change across every enterprise. The demands for extracting more value, delivering bet...
By Lionel Berger, Executive Architect — Inspire Yves Wullaert, Executive Architect - Inspire EDP, the main energy company in Portugal, worked with ServiceNow Inspire to define their digital transformation journey leveraging ...
Leverage existing solutions vs build from scratch ServiceNow provides REST and SOAP web service API access its capabilities in the platform. These capabilities may be exposed to 3rd party applications for a micro-service approach, enabling rapid deve...
Robots (both software and hardware) and artificial intelligence are already the hot topics of the business world, offering opportunities to have a team of ultra-efficient, all knowing, never sleeping workers who don't get paid, pay tax or make a fool...
What is the Architect community?It is a common place for all like-minded folks who are on the path of Enterprise Architecture practice or who are planning to get into Enterprise architecture practice in their organization to share information, ask qu...
