Architect articles

Guide on ServiceNow Performance issue Troubleshooting

Guide on ServiceNow Performance issue Troubleshooting 1. Defining the Performance problem:

My Certified Technical Architect Series - Week 6

There are various security standards from different countries like GDPR, FISMA, PDPA, and Privacy Act - and they do require that sensitive data should be protected. Are your HR processes built under ITSM, HRSD, or Scoped App? Are you sure that the ...

Multi-instance architecture: Yes?!? No?!? When?

Many customers already have more than one production ServiceNow instance, and even more customers are asking themelves the same question: Should we have everything inside a single ServiceNow instance or rather have multiple production instances? Base...

Is ServiceNow CTA Worth It? A Complete Breakdown of the Certified Technical Architect Journey

One of the most misunderstood yet career transforming journeys in the ServiceNow ecosystem is the Certified Technical Architect (CTA) program. If you work on ServiceNow every day, you probably spend a lot of time figuring out how to configure feature...

The ServiceNow Architect’s Guide to a Successful Implementation (People, Process, Technology)

Rushing a ServiceNow rollout without structure creates fragmented dots, inconsistent workflows, and poor adoption. You see this when teams deploy features before aligning people, process, and technology. The result is a platform that looks busy but d...

ServiceNow Foundation Data Architecture: The Core Mistake That Cripples Global Implementations

Most ServiceNow teams rush into building applications, workflows, and CMDB integrations without first securing their foundational elements. They ignore the essential work required for identity management and data architecture, which is a critical mis...

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CTA Series – The Journey from Code to Strategy (Part 7)🕵️‍♀️Shh! Keep Things Under Cover!

Mission Briefing: Welcome to the mission. Your objective: Protect the platformSafeguard the dataKeep the operation invisible The tools? Layers of defence, strategic boundaries, and a mindset that never sleeps.From CTA to Facilitation: A Shift in Lens...

CTA Series - The Journey from Code to Strategy (Part 6) - Data is the Master

Data is the Master – Govern It or It Governs YouThis week’s learning journey really drove home a powerful truth: data is the lifeline of ServiceNow, but without governance, it can easily become your greatest challenge. We often hear “data is king,” b...

ServiceNow Mobile app based authentication options

As mobile-enabled technology continues to rise, more users are embracing mobile apps that offer native features for on-the-go use. A common concern when implementing the Now mobile app from a ServiceNow customer is understanding the available mobile ...

Introducing Design Patterns to Coding Practices

This post is meant to introduce industry tested patterns to coding and architecture practices. It is an effort to separate concerns, decrease maintenance and dev cycles, as well as increase scale-ability. A stepping point to what is possible with ind...

My Certified Technical Architect Series - Week 5

Topics that we covered: Data StrategiesInstance Data ReplicationDomain Separation Data... How many times have you jumped into a core table like Users, Locations, Company, or Departments, only to find them either empty, with fewer records, or fill...

My Certified Technical Architect Series - Week 4

What we covered: Agile Frameworks;Organization/Technical Governance Boards;Release and Instance Strategies. Content: Scrum: Targeted for a small number of teams (1-2) working together on the same scope.Scrum of Scrums: Small teams with less tha...

How should I customise the ServiceNow baseline functionality?

Go back 3 decisions, you screwed up If you've made it here then you're either brave, desperate or confused. There is an overwhelming set of documentation online pointing out how important it is NOT to customise the baseline. It points out upgrade iss...

Eliminating technical debt – streamlining your ‘old’ ServiceNow instances for new growth

Have you ever been tempted to start fresh with your ServiceNow implementation? After hundreds of unstructured requirements and mounting pressure to get things done, our instances often lack proper architecture and suffer performance problems. We even...

Version 1: Digital Product Value Stream Management Architecture Blueprint

Version 4 Update: https://www.servicenow.com/community/architect-articles/version-4-digital-product-value-stream-management-architecture/ta-p/3570686 Before introducing this blueprint, I would like to thank our team of domain thought-leaders w...

White Paper: Mapping CSDM 4.0 to ArchiMate

I'm very pleased to present a new, and much anticipated, white paper: Mapping CSDM4.0 to ArchiMate The Common Service Data Model (CSDM) describes the most commonly used elements in the ServiceNow Configuration Management Database (CMDB), and s...

Custom Table - Avoid subscription consumption

In an environment that is heavily customized and you are always eager to serve your customer in the best possible way and avoid saying NO to their Ad-hoc need. Their need sometimes ask to create a table in ServiceNow. Since the time, ServiceNow came ...

Focusing on the human side of things

Have you ever gone into a fine dining experience and mentioned that you were hungry and pondered what the waiter/waitress's response was? Sometimes the response is, "what are you in the mood for". Sometimes the response is, "here's what our specials ...

The ServiceNow Development Handbook

I just wanted to share this with my fellow ServiceNow Architects - I've been working on a "developer guide" for the past several years. It's a document consisting of all of the best-practices, guidelines, and "stuff developers should know" that I've ...

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