Architect
A dedicated space for enterprise architects to discuss platform topics and the latest advancements on the ServiceNow AI Platform.​
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Featured CTA Series The Journey from Code to Strategy - Part 1

The Structure of the Program: The program spanned 12 weeks, with weekly live sessions every Friday for two hours. Depending on the number of groups in the cohort, the chance to present in a live session varied. Within the larger cohort, we were divid...

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Integration Hub Starter showing overallocated

 Integration Hub Starter is showing as over-allocated in Subscription Management, so we need to address this. Could you please help us identify the root cause and let us know which module or activity is contributing to this usage?

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Plugins validation

Hi,We have many plugins installed in the instance across multiple modules (ITSM, CSM, ham, sam, GRc.. etc). How can we track what is the current version of this plugins and what will be the latest version. Is there a way we can compare instead of man...

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Domain Separation issues

We are not able to get our Story Creator, or Sprint planner AI Agents to work Anyone able to provide help for a domain separation issue?   Acceptance criteria 1. ACL Visibility Resolved for Domain Separated Environment Given the nowengage instance u...

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Importing all data from MS Project Online to ServiceNow PPM

I have a use case where the customer wants to a do a bulk one time import of all data from MS Project Online.  I was thinking of trying to somehow utilize the import process provided OOTB but I don't think that would work.   Has anyone done this and ...

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Version 3: Digital Product Value Stream Management Architecture Blueprint

Download Link: Version 3: Digital Product Value Stream Management Architecture Blueprint       Significant changes have taken place in just a year since the last VSM blueprint update. The evolution from predictive AI to generative AI, and now to agen...

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Resolved! Storing attributes in HR applications

Hi ServiceNow folks, Often times in HR implementations several attributes are tracked in the process. Of course, these are beyond what is provided OOB - from the HR Profile table and from the HR child classes. The need becomes greater when clients sa...

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Is there logic behind cmn_location not being extensible OoB?

This one has often puzzled me.Extensions of cmn_location are considered "Exempt" meaning they do not count towards custom tables...OoB it is not extensible. It is easy enough to make extensible; it is just a checkbox.I am curious if anyone knows the ...

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Instance Strategy Mistakes I See Repeated Across Enterprises

Instance strategy is one of those topics everyone thinks they understand—until it’s too late to change. I’ve walked into multiple organisations where the instance strategy was treated as a one-time technical decision rather than a long-term operating...

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Resolved! Test cases for CSDM

Please help with the sample test cases for CSDM. This would be really helpful. Thanks in advance!How to validate the mapping and the services

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