Change Management , Release Management and DevOps (Gitlab spoke)

[xjxx]

Hello Everybody,

In regard to Change Management and Release module are they two separate processes within servicenow, that someone can raise change request, while decide to raise a release or are they integrated (meaning I can invoke a release from the change flow and come back to the change after certain phase of the release and so on ?

The second part is about DevOps, can I integrate the DevOps Action with the change and release modules ? such as invoke deploy of release to production from Gitlab after the release been developed, change approved and schedule time of deployment reached ? then come back to close the release and change enter post implementation review ?

[xjxx]

Hi @Dr Atul G- LNG 

Thank you very much.

So the ability to link the change management and release management is possible through the flow design, but its not there by default ?

For the Digital Product Release, is this a replacement for Release Manaement Module.v2 ? or they will work together?

* For me if it can have a flow and integrated with change management, other DevOps pipelines, and ITSM ticketing and be customized then its better to have it as a replacement for the Release Module instead of having multiple modules that are overlapping.

Thanks.

[Dr Atul G- LNG]

Hi @xjxx 

So the ability to link the change management and release management is possible through the flow design, but its not there by default ?

Atul: In Release we can add the change and vice versa.

For the Digital Product Release, is this a replacement for Release Manaement Module.v2 ? or they will work together?

Atul: My knowledge say, it is replacement of Release V2.0

* For me if it can have a flow and integrated with change management, other DevOps pipelines, and ITSM ticketing and be customized then its better to have it as a replacement for the Release Module instead of having multiple modules that are overlapping.

I strongly recommend, get DPR in your PDI and attend this session.