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01-08-2024 01:24 AM
Hi Experts,
Does ServiceNow supports non human users?
I went through https://docs.servicenow.com/bundle/vancouver-platform-administration/page/administer/users-and-group...
Web service access only - Is this configuration parameter that distinguishes between human account and non-human account?
Thanks in advance!!!
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01-08-2024 04:30 AM
Hi @Ajit
Seems you are talking about Service Accounts.
Create a services account in ServiceNow. Login to ServiceNow and navigate to system security > users and groups > users. Click on New.
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01-08-2024 09:06 AM
hi @Ajit ,
please see my response - this is how you different normal user from web user.
jf my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.
Best regards
Anders
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Anders
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01-08-2024 05:52 AM
The two checkboxes on the user form that pertain to service users (non-human users) are
- Web service access only: This user may not access the UI and may only interact with ServiceNow using APIs.
- Internal Integration User. This user is typically used in places like placeholder assignments and "Run as" fields on scheduled jobs and should not be logged into by a human user.
A user designated as either one (or both) of these checkboxes should be considered as a non-human service account. They also don't consume Per-User licences - regardless of whether they're assigned licensed roles to grant them access to relevant APIs - but they would consume Unrestricted User licences.
