How to create Non Human User in ServiceNow

[Ajit]

Hi Experts,

Does ServiceNow supports non human users? 

I went through https://docs.servicenow.com/bundle/vancouver-platform-administration/page/administer/users-and-group...

Web service access only - Is this configuration parameter that distinguishes between human account and non-human account?

Thanks in advance!!! 

[AndersBGS]

hi @Ajit ,

please see my response - this is how you different normal user from web user.

jf my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders

[Ryan Duce]

The two checkboxes on the user form that pertain to service users (non-human users) are

• Web service access only: This user may not access the UI and may only interact with ServiceNow using APIs.
• Internal Integration User. This user is typically used in places like placeholder assignments and "Run as" fields on scheduled jobs and should not be logged into by a human user.

A user designated as either one (or both) of these checkboxes should be considered as a non-human service account. They also don't consume Per-User licences - regardless of whether they're assigned licensed roles to grant them access to relevant APIs - but they would consume Unrestricted User licences.