Intune Integration using Service Graph Connector

[Balakrishna_ABK]

we have implemented Intune using Service Graph Connector, we are getting all required classes of data  into cmdb_ci table.

please share us any use cases to demonstrate the customer. how this integration helps in ServiceNow and next steps to follow. 

[Mahathi · Accepted solution]

Hi @Balakrishna_ABK ,

Implementing the ServiceNow/Intune integration provides us the ability to quickly and effectively help our clients gain clear visibility into all their hardware assets.

One of the most beneficial aspects of the ServiceNow Intune integration is the ability to proactively manage the life cycle of your assets. Because you can view all of your devices as well as when they were first implemented in the organization, you are able to create a strict deadline of when each device should be retired

The implementation of a ServiceNow Intune integration is an easy way to improve user experience quickly. Because your IT team will have access to better device management, they will be able to create a better end-user experience when it comes to supporting the equipment needs of each employee. ServiceNow also provides self-service capabilities that are not inherent to Intune, allowing users to more efficiently solve problems without the need for exterior assistance. Not only are self-service capabilities convenient, but they also save your team time as users can easily view information about their devices and enroll devices all on the same portal. 

Please refer to this thread for some more usecases:

https://www.servicenow.com/community/sam-forum/microsoft-intune-integration-to-servicenow/m-p/132806...

Kindly mark helpful with a thumbsup and accept as solution if it helped you.

Thanks,
Mahathi