Developer Instances Offline Issue

[Kamini Kansal]

Due to some technical reasons, developer instances are offline. We are actively working on this issue and trying to resolve this asap.

Update- "April 30th"- We are still working on this issue. We apologize for any inconvenience caused

Regards,

Kamini Kansal

[Sheena Dhankhar]

Hi @Kamini Kansal 

I have lost admin access on my PDI (dev78237). It was working fine day before yesterday.

But my instance is up and running, Is this issue somehow related to instances being offline?

If so, kindly help as I have some development work saved on it.

[Varun Menon]

Thank you @Kamini Kansal  , I am able to access it now.

[Patrick Schrade]

https://dev62840.service-now.com is still down. 

Tomorrow is day when it will be reclaimed.  If not back online by tomorrow, will my instance be reclaimed?

Thank you in advance for checking. 

[Community Alums]

Even My personal instance is showing offline for past three days please help

[DK3]

@Kamini Kansal @Devendher @Prasad Pagar 

Please get back my PDI . 

[rhodisf]

My PDI is also offline.   What did you all do to get it back on line?

are we allowed to submit cases on HI for PDI's?

thanks

[Vivek13]

Hi @Kamini Kansal,

Is there any update regarding my instance: https://dev83998.service-now.com/

It's been 10 days now, I really understand the issue but I don't want to release my instance or lose it either, as I have all my POC's on this instance.

Please help me with this. It's really urgent and will be helpful.

Thanks

[ASHISH115]

Any update when i can expect my instance to be running , its been more than week now. https://dev70442.service-now.com/

[jhubbard]

I'm also having this issue:
dev62394.service-now.com

[Kamini Kansal]

Hi Rahul,

Unfortunately, we have been unsuccessful in trying to recover your instance.

You may request a new instance by following the below steps:

Login to https://developer.servicenow.com >> click either "Start Building" or "Request Instance" on the top right-hand corner.

Developer instances are not guaranteed the same reliability as production instances - they can be lost due to hardware or backup failures.

Please ensure you are using update sets or a git integration to back up the changes you've made within your instance. This will help to mitigate this issue moving forward.

We apologize for any inconvenience caused.

Regards,

Kamini Kansal

[Kamini Kansal]

Hi Nasreen,

Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.

We apologize for any inconvenience caused.

Regards,

Kamini Kansal

[Kamini Kansal]

Hi Admin Pro,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

[Kamini Kansal]

Hi Brian,

Unfortunately, we have been unsuccessful in trying to recover your instance.

You may request a new instance by following the below steps:

Login to https://developer.servicenow.com >> click either "Start Building" or "Request Instance" on the top right-hand corner.

Developer instances are not guaranteed the same reliability as production instances - they can be lost due to hardware or backup failures.

Please ensure you are using update sets or a git integration to back up the changes you've made within your instance. This will help to mitigate this issue moving forward.

We apologize for any inconvenience caused.

Regards,

Kamini Kansal

[Kamini Kansal]

Hi Sheena,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

[Kamini Kansal]

Hi Patrick,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

[Kamini Kansal]

Hi Ashish,

Unfortunately, we have been unsuccessful in trying to recover your instance.

You may request a new instance by following the below steps:

Login to https://developer.servicenow.com >> click either "Start Building" or "Request Instance" on the top right-hand corner.

Developer instances are not guaranteed the same reliability as production instances - they can be lost due to hardware or backup failures.

Please ensure you are using update sets or a git integration to back up the changes you've made within your instance. This will help to mitigate this issue moving forward.

We apologize for any inconvenience caused.

Regards,

Kamini Kansal

[Kamini Kansal]

Hi,

Unfortunately, we have been unsuccessful in trying to recover your instance.

You may request a new instance by following the below steps:

Login to https://developer.servicenow.com >> click either "Start Building" or "Request Instance" on the top right-hand corner.

Developer instances are not guaranteed the same reliability as production instances - they can be lost due to hardware or backup failures.

Please ensure you are using update sets or a git integration to back up the changes you've made within your instance. This will help to mitigate this issue moving forward.

We apologize for any inconvenience caused.

Regards,

Kamini Kansal

[Kamini Kansal]

Hi,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

[Kamini Kansal]

Hi,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

[Kamini Kansal]

Hi Trisha,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

[Peter Cole]

Mine was able to be woken up yesterday and I was able to use it, and today it now reports offline again.

[Nasreenfathima]

Hi,

 My instance is working. Thanks for your support.

[Sonakshi]

https://dev85611.service-now.com/  is offline. Please help.

[Rohan Verma]

Hi @Kamini Kansal ,

Can you please help to recover my PDI? its been offline since 2 weeks.

pdi: https://dev65572.service-now.com/

[DK3]

Hi @Kamini Kansal  Been trying to reach out. 

My Instance is still offline, I was using almost every day but suddenly last few days unable to wake up. Please get back / recover. I don't want to loose my development data that I've been doing in last few days. I don't have backup. Please recover. 

Please check . https://dev59091.service-now.com/

[smacha]

Hello ,

My Instance https://dev79577.service-now.com/ Is Offline 

Please help me to wake my instance

[Kamini Kansal]

Hi Peter,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

[Kamini Kansal]

Hi Sonakshi,

Your instance is now hibernating. You should be able to wake it up and use it.

Let us know if you run into any issues. We apologize for any inconvenience caused.

Thanks.

Kamini Kansal

[Kamini Kansal]

Hi Rohan,

Unfortunately, we have been unsuccessful in trying to recover your instance.

You may request a new instance by following the below steps:

Login to https://developer.servicenow.com >> click either "Start Building" or "Request Instance" on the top right-hand corner.

Developer instances are not guaranteed the same reliability as production instances - they can be lost due to hardware or backup failures.

Please ensure you are using update sets or a git integration to back up the changes you've made within your instance. This will help to mitigate this issue moving forward.

We apologize for any inconvenience caused.

Regards,

Kamini Kansal

[Kamini Kansal]

Hi DK,

Unfortunately, we have been unsuccessful in trying to recover your instance.

You may request a new instance by following the below steps:

Login to https://developer.servicenow.com >> click either "Start Building" or "Request Instance" on the top right-hand corner.

Developer instances are not guaranteed the same reliability as production instances - they can be lost due to hardware or backup failures.

Please ensure you are using update sets or a git integration to back up the changes you've made within your instance. This will help to mitigate this issue moving forward.

We apologize for any inconvenience caused.

Regards,

Kamini Kansal

[Kamini Kansal]

Hi Smacha,
Your instance is now hibernating. You should be able to wake it up and use it.
Let us know if you run into any issues. We apologize for any inconvenience caused.
Thanks.
Kamini Kansal

[Teki]

Hi, 

My Instance https://dev96214.service-now.com/ is offline. 

Please help me to wake it up.

Thanks.

[Kamini Kansal]

Hi Teki,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

[Victor Lukinius]

I would not mind an update from SN.

My instance is still down.

https://dev103406.service-now.com/ 

[manoj_blk]

My instance is offline from yesterday and still in same state. https://dev93622.service-now.com/.

[Divakar P]

Hi @Vaishnavi Lathkar 

 My instance "https://dev93644.service-now.com/" is currently offline. It says "This can happen when the instance is processing a request, undergoing maintenance.

Kindly do the needful.

[Vaishnavi Lathk]

hello?

[Divakar P]

Hi @Vaishnavi Lathkar ,

Can you please help me to fix this isue.

[Dheeraj]

hi @Vaishnavi Lathkar,

My PDI dev66332 is offline. can you help me to fix this?

[Snow Beginner]

Hi,

My Instance https://dev61599.service-now.com/ is offline.

Please help me to wake it up.

Thanks.

[Divakar P]

Hi Vaishnavi.. can you help me to wake up the instance.

[Mahesh135]

Hi, 

My instance  https://dev96652.service-now.com/  is  offline  

please help me to wake it up.

Thanks.

[Navneet Madhuka]

Hi @Kamini Kansal,

You helped to restore PDI of so many people over here.

Could you please help me out?

I am not able to access my PDI. when I am trying to logging in I am getting an error like

User name or password invalid. To reset your admin password click here. Please note this is different than the credentials used to sign in to the Developer Site.

Instance url - https://dev75264.service-now.com/navpage.do

Could you please help to resolve this issue at the earliest. Its been almost 10 days and I am still waiting for your response. Please do reply.

Kind Regards,

Navneet Madhukar

[injanji]

Hi @Kamini Kansal  is it possible to bring my my PDI online as it is currently states offline

https://dev35912.service-now.com/

[injanji]

Hi @Kamini Kansal  is it possible to bring my my PDI online as it is currently states offline

https://dev35912.service-now.com/

[sf5]

Hi @Kamini Kansal  is it possible to bring my PDI online as it is currently offline

https://dev106810.service-now.com/

[Kamini Kansal]

Hi Manoj,

Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.

We apologize for any inconvenience caused.

Regards,

Kamini Kansal

[Kamini Kansal]

Hi Navneet,

You are not able to access this instance because it is no more assigned to you. It was released on May 5th.

You may request a new instance or restore it.

We apologize for any inconvenience caused.

Regards,

Kamini Kansal

[Kamini Kansal]

Hi Victor,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

[Kamini Kansal]

Hi Dheeraj,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal