Client Script working in global view but not in Service Operations Workspace

[Mark OToole1980]

I Have built a client script to pre populate some fields when opening a new normal change.  It is working perfectly in global view but it is not working when opening the change in the SOW.  I have UI type as All and is an onLoad script Any advice current script below:

function onLoad() {

    // 1. Ensure it is a brand new record

    if (!g_form.isNewRecord()) {

        return;

    }

    // 2. Isolate to Normal changes only

    var isNormal = (g_form.getValue('type') === 'normal');

    if (!isNormal) {

        return;

    }

    // 3. Robust, multi-environment check for "Copy Change" actions

    var isCopy = false;

    try {

        // Method A: Check via the standard window context

        if (typeof window !== 'undefined' && window.location && window.location.href.indexOf('sysparm_is_clone=true') > -1) {

            isCopy = true;

        }

        // Method B: Check via the parent frame (Core UI fallback)

        else if (typeof top !== 'undefined' && top.location && top.location.href.indexOf('sysparm_is_clone=true') > -1) {

            isCopy = true;

        }

    } catch (e) {

        // If a browser security rule blocks reading the URL, we must safely assume it might be a copy

        // or handle the exception to prevent script crashes.

        jslog('Prepopulate Plan Script: Browser cross-origin error blocked URL inspection.');

    }

    // 4. Fallback validation: If a change is copied, planning fields will ALREADY have text from the source record.

    // If the fields are not blank, do NOT overwrite them.

    var implBlank = (g_form.getValue('implementation_plan') === '');

    var backBlank = (g_form.getValue('backout_plan') === '');

    var testBlank = (g_form.getValue('test_plan') === '');

    var justBlank = (g_form.getValue('justification') === '');

    var riskBlank = (g_form.getValue('risk_impact_analysis') === '');

    var commsBlank = (g_form.getValue('u_communications_plan') === '');

    // 5. Execute prepopulation ONLY if it's a true, fresh, empty Normal change

    if (!isCopy && implBlank && backBlank && testBlank) {

        g_form.setValue('implementation_plan', 'Steps to implement the Change and people / teams involved at each stage:Checkpoints and Go/No-go decision points: (For more complex Changes a more detailed plan can be attached)');

        g_form.setValue('backout_plan', 'Steps to backout the Change, restore service, and/or contingency plans if Change unsuccessful:How you would know that a backout is required:How long it would take?: Has this backout / contingency plan been done before?:');

        g_form.setValue('test_plan', 'Pre-implementation testing (attach test evidence): Post-implementation testing:');

        g_form.setValue('justification', 'Why the Change is necessary: The potential consequences if the Change is not made:.');

        g_form.setValue('risk_impact_analysis', 'Risks and any potential impact for users during or after the Change:Potential downstream impacts:');

        g_form.setValue('u_communications_plan', 'Who will be notified?, when? and who by?:');

        g_form.setValue('short_description', 'What will be done and what will it be done to?');

        g_form.setValue('description', 'A description of the work and any relevant background needed');

    }

}

[Ankur Bawiskar · Accepted solution]

@Mark OToole1980 

so what debugging did you do?

did you try adding alert and see?

did you see browser console any error?

may be window.location is not working in SOW, remove that

try this once

function onLoad() {
    // 1. Ensure it is a brand new record
    if (!g_form.isNewRecord()) {
        return;
    }

    // 2. Isolate to Normal changes only
    if (g_form.getValue('type') !== 'normal') {
        return;
    }

    // 3. Detect "Copy Change" by checking if planning fields already have values
    var implBlank = (g_form.getValue('implementation_plan') === '');
    var backBlank = (g_form.getValue('backout_plan') === '');
    var testBlank = (g_form.getValue('test_plan') === '');
    var justBlank = (g_form.getValue('justification') === '');
    var riskBlank = (g_form.getValue('risk_impact_analysis') === '');
    var commsBlank = (g_form.getValue('u_communications_plan') === '');

    // If any of the key planning fields are already populated, assume this is a copy
    var isCopy = !(implBlank && backBlank && testBlank && justBlank && riskBlank && commsBlank);

    // 4. Execute prepopulation ONLY if it's a true, fresh, empty Normal change
    if (!isCopy && implBlank && backBlank && testBlank) {
        g_form.setValue('implementation_plan', 'Steps to implement the Change and people / teams involved at each stage:Checkpoints and Go/No-go decision points: (For more complex Changes a more detailed plan can be attached)');
        g_form.setValue('backout_plan', 'Steps to backout the Change, restore service, and/or contingency plans if Change unsuccessful:How you would know that a backout is required:How long it would take?: Has this backout / contingency plan been done before?:');
        g_form.setValue('test_plan', 'Pre-implementation testing (attach test evidence): Post-implementation testing:');
        g_form.setValue('justification', 'Why the Change is necessary: The potential consequences if the Change is not made:.');
        g_form.setValue('risk_impact_analysis', 'Risks and any potential impact for users during or after the Change:Potential downstream impacts:');
        g_form.setValue('u_communications_plan', 'Who will be notified?, when? and who by?:');
        g_form.setValue('short_description', 'What will be done and what will it be done to?');
        g_form.setValue('description', 'A description of the work and any relevant background needed');
    }
}

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[Mark OToole1980]

Thanks Ankur, Perfect