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04-29-2024 10:51 AM
Hi Guys,
We got a requirement to automate a change request risk score automation. I have installed plugin and have following questions and issues.
1) Why I am redirecting to Change Risk Assessment [change_risk_asmt] table instead Assessment Master [assessment_master] table?
Because we used Assessment Master table in one of our earlier projects but now I am unable to see the table now.
Do I need to install any plugin to have assessment_master table?
2) Why I am unable to use float/decimal values for assessment metric questions.
3) if I use the weight of the metric as 0.5 and assessment metric question as 1 then my output should be 0.5x1= 1. Right? But system is not multiplying the weight with assessment metric value.
4) Where can I see the logic of adding all assessment questions values and deciding the risk score based on assessment thresholds?
Kindly mark the answer Correct and Helpful if it helps to resolve your issue.
Solved! Go to Solution.
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03-03-2025 01:47 AM
The Assessment Master has been renamed/decommissioned and somehow may be replaced by Change Risk Assessment table from the new family upgrades in servicenow. And there is no way provided by the ServiceNow to provide the metric weights in decimal values.
So, I achieved the same functionality through Surveys functionality with some customizations instead of using risk assessment provided by ServiceNow.
Kindly mark the answer Correct and Helpful if it helps to resolve your issue.
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03-03-2025 01:47 AM
The Assessment Master has been renamed/decommissioned and somehow may be replaced by Change Risk Assessment table from the new family upgrades in servicenow. And there is no way provided by the ServiceNow to provide the metric weights in decimal values.
So, I achieved the same functionality through Surveys functionality with some customizations instead of using risk assessment provided by ServiceNow.
Kindly mark the answer Correct and Helpful if it helps to resolve your issue.