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Want to add one more option in change request form in SOW

Akshay_Gadewar
Tera Contributor

Hi team,

I want to add 2 more options in SOW form of Change Request , same like normal and emergency options. i am not getting from where those options are coming by default. Please help me on this 

Akshay_Gadewar_0-1749797297357.png

 

1 ACCEPTED SOLUTION

Ankur Bawiskar
Tera Patron
Tera Patron

@Akshay_Gadewar 

those are the templates configured for change requests.

you can add yours and it will start showing up in SOW

AnkurBawiskar_0-1749798636122.png

 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

3 REPLIES 3

Ankur Bawiskar
Tera Patron
Tera Patron

@Akshay_Gadewar 

those are the templates configured for change requests.

you can add yours and it will start showing up in SOW

AnkurBawiskar_0-1749798636122.png

 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Thanks Ankur.

Akshay_Gadewar
Tera Contributor

We can add this option by Service operation work space -> configuration -> change -> change model