Unlocking the Power of Visibility with CMDB Dashboards and Service Graph Connectors
In today’s dynamic IT landscape, visibility is key. Having a clear view of your IT infrastructure not only helps keep
systems running smoothly but also helps mitigate risks, reduce downtime, and streamline operations. The latest updates to the Configuration Management Database (CMDB) in ServiceNow’s Xanadu release take visibility to a whole new level. With enhanced dashboards, new tools to manage your Service Graph Connectors, and a modernized user interface for Application Services and CI Dashboards, the future of IT Operations is smarter and more powerful than ever.
CMDB Health and Data Foundations Dashboards: Trust the Data You Use
Managing a CMDB is like tuning a complex orchestra—every piece of data has to be correct, current, and compliant to maintain harmony. That’s why the CMDB Health and Data Foundations Dashboards were designed to give you deeper, actionable insights into the health of your data.
The health dashboards have been part of ServiceNow for a while, but now they’re better than ever. With the latest enhancements in the Xanadu release, these dashboards are front and center in the CMDB Workspace. You’ll find it easier to access critical metrics and visualize the state of your configuration items (CIs) through an intuitive user interface.
What’s New?
- Improved User Experience: A streamlined interface puts key health metrics like completeness, correctness, and compliance right where you need them.
- Faster Performance: Tweaks under the hood have made the dashboards more responsive, so you spend less time waiting and more time taking action.
- Top-Down Visibility: With a more cohesive view of discovery sources, owners, and health groups, it’s easier to pinpoint where issues are coming from and who’s responsible for fixing them.
- Real-Time Health Checks: Monitor the health of your data in real-time and catch potential problems before they impact operations.
These updates ensure that every time you query the CMDB, you can trust the data you’re looking at. After all, decision-making is only as good as the information you’re basing it on.
Service Graph Connectors for AWS, Azure, and Google Cloud Platform: Accelerated Visibility to Your Cloud
As organizations continue to embrace cloud services, the ability to integrate cloud provider data into the ServiceNow CMDB is critical for maintaining visibility and managing IT assets effectively. ServiceNow’s Service Graph Connectors for AWS, Azure, and GCP provide a plug-and-play solution that simplifies this integration process.
Key Benefits:
- Rapid Certified Integration: Service Graph Connectors allow organizations to quickly and seamlessly integrate data from major cloud providers into the CMDB, ensuring high data quality and consistency. This unified view of IT assets and their relationships enhances the overall visibility of the IT environment. We certify that the data follows the CSDM so that it will work for any promised ServiceNow function.
- Support for Key Outcomes: These connectors support a wide range of platform outcomes, including visibility, software asset management, health log analytics (HLA), and service operations. This comprehensive support enables organizations to manage their IT operations more effectively and efficiently.
- Continuous Updates: ServiceNow ensures that these connectors remain up-to-date with iterative updates provided with each store release. This means that as cloud offerings evolve, the connectors will continue to support new features and capabilities, ensuring long-term compatibility and functionality.
Available with any level of ITOM Visibility or AIOps, Service Graph Connectors are a must-have for IT operations managers, cloud administrators, and IT asset managers looking to optimize their cloud integration processes.
Service Graph Connector Central: Simplifying Connector Management (Available for select customers)
The digital landscape is more interconnected than ever, which means managing the flow of data from various sources is crucial. That’s where Service Graph Connector Central (SGC Central) comes into play. Managing dozens of connectors across different services can be daunting, but not anymore.
SGC Central provides a one-stop shop for managing the lifecycle of all your Service Graph Connectors. Whether you need to install, upgrade, configure, troubleshoot, or monitor connectors, SGC Central has you covered. With over 60 connectors available—and more added every quarter—this feature is designed to scale with your growing needs.
Why You’ll Love SGC Central:
- Unified Interface: Manage all connectors from one intuitive workspace, eliminating the need to jump between multiple interfaces.
- Automation at Scale: With enhanced automation and lifecycle management features, you can easily keep your connectors up-to-date and error-free.
- Monitoring Made Simple: Instantly see the performance of all connected services, with alerts for any issues that need your attention.
- Now Assist: Coming soon, this feature will offer even deeper insights and troubleshooting suggestions using AI to ensure your connectors are always running smoothly.
Whether you’re managing cloud services, third-party integrations, or in-house systems, SGC Central ensures that your data pipelines stay healthy, clean, and fully operational.
API Insights: Gaining Deep Visibility into API Performance (Coming Soon!)
APIs are the backbone of modern digital workflows, connecting systems and services across complex IT ecosystems. With the API Insights feature, now available in controlled go-to-market and soon to be generally available, ServiceNow delivers a powerful tool for monitoring and optimizing API performance. API Insights gives you the ability to track API activity across your infrastructure, ensuring smooth integration and identifying potential bottlenecks before they impact your services.
Key capabilities of API Insights include:
- Real-Time Monitoring: Gain real-time visibility into API transactions, allowing you to track their health and performance.
- Error Detection and Troubleshooting: Quickly identify and address API errors or slowdowns that may affect critical services.
- Usage Analytics: Understand API consumption patterns across your organization to optimize performance and identify opportunities for improvement.
- Integrated Workspace: Access all API data and insights directly within your CMDB workspace, enabling seamless management and improved incident response times.
With API Insights, you can ensure that your APIs are running efficiently, empowering your team to proactively manage issues, optimize integrations, and maintain smooth operations across the board.
Looking Ahead: The Future of CMDB and IT Operations
The latest updates in the Xanadu release will help anyone to enhance visibility, streamline processes, and ensure data accuracy. That's critical because data preparation is shaping up to be the #1 priority for organizations getting ready to implement generative AI solutions. As the AI platform for Business Transformation, ServiceNow is committed to helping you prepare and manage for this revolutionary transformation. Whether you’re rebooting to the new CMDB Health Dashboards, managing connectors through SGC Central, or leveraging ServiceNow to get insights to your API performance and governance, these tools will empower your team to build your next generation of functions on a solid data foundation.
