Assigning Business Applications to Users
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07-01-2024 02:08 AM
Hi team
I think I'm having a moment here, but I'm really struggling to find how I can assign a user to a Business Application through fulfilment of a request.
Case is that I have a form to request access to an application, which is fulfilled by the Service Desk. There is no automation possible here as it is an external portal. I have the portal listed in the Business Applications table.
Upon fulfilment of the request, I'd like to have the requested_for user show up as someone who has an approved request for that particular application, and also to have it show up on their sys_user form so that, when they leave, we know that we have to sever their account.
Does this make sense?
Essentially, if I have a request fulfilled for access to said application, I'd like it to show under my profile so that, when I move on, people know to go in to that portal and remove my account.
I have a form for a catalog item ready to go with the various roles specified (I'm comfortable with this) but we're only just starting to implement a CMDB within ServiceNow.
Many thanks
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07-01-2024 04:07 AM
Hi @JonnyFoster
Case is that I have a form to request access to an application, which is fulfilled by the Service Desk. There is no automation possible here as it is an external portal.
Untill unless you bring the catalog item in SN for fulfilment it is really tough to achive what you said. and once it is in SN, you can approval as well.
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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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07-01-2024 04:26 AM
Create a list field on the Business Application form to contain all users from which the request has been fulfilled (you can add the request as related list to the form as well. Through that list field you are also creating a relation between the user and the BA, so you can add a related list to the user form with that relation. You just need a flow or BR to update the list field after the request fulfillment.
Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark
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07-01-2024 05:36 AM - edited 07-01-2024 05:39 AM
Although it is technically possible, I would not recommend linking users directly to business applications. My recommendation would be to follow ServiceNow's CSDM data model and define services and service offerings. You would then be able to subscribe users to the relevant offering upon fulfillment of their access request.
Blog: https://sys.properties | Telegram: https://t.me/sys_properties | LinkedIn: https://www.linkedin.com/in/slava-savitsky/
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07-01-2024 05:47 AM
Look for a related list called subscribed by. Their you can add it.
