Hi All,Looking for advise with respect to Performance. I want to model different network equipment types like Switches, Routers, Firewall, Nodes and many mores (around hundreds). There are single CI class called "Network Gear" or "Telco Equipment" an...
I have a group which has 11 members and there is one approval task in workflow for this group.The condition is "Send approval request(s) to the group. Only one of the members of the group needs to provide approval.If 'Opened by' is the same person as...
I'm creating a business rule, the filter condition is Updated by | is | admin and actions set field values is Most Recent CSA Update | Same as | Updated. The custom field the will populated is "Most Recent CSA Update". So, I try to make some changes ...
We have a business application table which has an owner assigned for each app. We have some infra CI's mapped to apps but not all. My question is how do people derive ownership for Infra CI's. - is it mainly through the mapped business applicati...
Hi,Needing your help on what role should I add to the user so they can edit or add new company in core_company Thank you.//Jaycel
I have a business requirement to create a report that shows all business applications with a server relationship and vice versa, all servers with a business application relationship. I'm trying to use CMDB Query Builder - which I haven't used before....
Hi Community, Does anyone have any suggestions on maintaining data in Key Values ( cmdb_key_value ) table? We have many sources in our environment that create data in this table and the updated field value of the record doesn't change with every disc...
Background: My organization has some types of hardware, like printers and network gear, where the corresponding CI has a fixed name, but the related asset might change when the hardware is replaced. For example, printer HDQ1P1 might have started wit...
I have written a BR to capture to Close at time of Alerts but that doesn't seem to work in Group Alerts. Any Idea on what the best way is to capture close at time of Alerts.
I'm hoping this is in the right place. I'm finding that when I'm creating widgets from reports and then filtering them, I'm getting different results than when i've already created a widget from a report and I start filtering again . The interactive ...
Hello Community, As a part of Data migration we are moving data from an excel sheet to serviceNow using transform map. In the excel sheet we have contact number, contract start date and end date. We made contract number ...
Good Afternoon Team,I am having an issue and am in need of a little assistance. I am having an issue where Vulnerability Response is creating 30k + de-duplication tasks. We are leveraging Qualys as our scanner, Vulnerability Response is creating CIs ...
Trying to change the label name for a Network site, but it is not allowing me to select the table when changing the label. Table> not showing any table for cmdb_ci_ni_site. any help is much appreciated thanks, chandra deep
Hi All , I did make few fields as recommended for my windows server CI class Table . But when I run my completeness job I see that even if my windows server have the recommended fields present still they are failing on the completeness jobs . For eg ...
Hello. Im in the process off setting up discovery, and I have a few questions.I am getting these warnings when discovering an IP address with a Linux Server: The discovery is somewhat successfull and the Linux server is added/updated to the cmdb, b...
