Hello,
We have created a custom class in the CMDB and are populating data into it via REST API. The setup includes multiple devices. Also, I am creating Hardware Assets for these custom class CIs to capture the depreciation process. To achieve this, I have mapped the custom class with the Asset class in the Model Categories table.
However, when the Asset record is created, the Model field is being set to Unknown, which also impacts the Display Name.
I need assistance in establishing a relationship such that, if the Model ID already exists, it automatically associates the correct model with the Asset record.
Please note that we do have Discovery set up, but since these devices are non-discoverable, we are retrieving all the data via REST APIs.
