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Resolved! Best practice on CI reclassification?

We know that, When automatic CI reclassification is enabled (which is by default), the identification process can result in some automatic reclassifications which lead to data loss. I am wondering why its enabled by default by ServiceNow. Why dont we...

Suggy by Giga Sage
  • 1320 Views
  • 5 replies
  • 2 helpfuls

Resolved! CMDB Relationship editor "save" & "Save and Exit" buttons greyed out

Hi Everyone,I have a brand new Washington DC PDI instantiated this morning (0900 CET, 20-05-2024).  When I try to use the relationship editor (on existing and newly created CIs), the "Save" and "Save and Exit" buttons are greyed out.I have checked al...

o_jay by Tera Expert
  • 1142 Views
  • 3 replies
  • 2 helpfuls

Resolved! How to Track the softwares in CMDB for Incidents

The "Affected CI" is a mandatory attribute for closing an incident. If the Service Desk cannot find a suitable CI, they often use a generic or dummy CI to map incidents and close them. The generic CI is named 'Application' and lacks ownership and sup...

Community Alums by Community Alums  
  • 1187 Views
  • 4 replies
  • 0 helpfuls

Resolved! Database View-Where Clause Not working

Team,I am creating database view for two tables. cmdb_ci_hardware & Problem records with left join. It should show for how many CIs problem was raised plus rest of CIs (with no any problem ticket raise) But its not showing any records.  

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chaitanyaya by Tera Contributor
  • 470 Views
  • 6 replies
  • 2 helpfuls

CMDB population control process

Hi all,We are moving forward configuring and populating our CMDB. However today we came up with a question in the controls that we must have entering data into the CMDB.First thing is that we have interations that autopopulate some classes in the CMD...

Resolved! "Before load" logic to ensure data quality in CMDB

Dear experts,   What is the "before load" logic to ensure data quality in CMDB. I read this in NowCreate. It says:   If you have already implemented it within your organization, consider starting with a stabilized CMDB.   Re-architect existing integr...

Endpoint api/now/table/cmdb_ci_computer

Hello ServiceNow Community,I am looking for guidance on which modules I need to enable in order to use the endpoint /api/now/table/cmdb_ci_computer for all CRUD operations (POST, GET, DELETE, etc.).My goal is to keep the module count to a minimum to ...

yogoho9409 by Kilo Contributor
  • 665 Views
  • 1 replies
  • 0 helpfuls

Managing SLA Summation for Incidents with Multiple Priorities

At the company where I work, when changing the priority of an incident, a new SLA line is created. However, for contractual purposes, I need to know the REAL SLA by summing all SLA lines from my team if the incident has been closed by us. When search...

DenyzStofel by Tera Contributor
  • 306 Views
  • 1 replies
  • 0 helpfuls

Probe settings 'IPs' for tls_ssl_certs port probe

Hi Can someone explain the use case for the settings 'CI's' and 'IP's' on Port Probe configurations?We are using the tls_ssl_certs Port Probe to populate the certificate management module. In use this will discover certificates that are hosted on CI'...