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Good afternoon, I have this situation where im trying to start planning my approach. I have an application service - which is supported by its IT infrastructure which includes multi-tenant host servers.I have many customers that use this one applicat...
I added a test step: Open an existing record and when selecting a record outside of servers CI, for instance networks or business application it gives me this error: This step failed because the client error 'TypeError: Cannot read properties of unde...
Hi all. Could someone run and post the CI Class Hierarchy from one of the latest versions of SNow (we are on Washington DC but it doesn't have to be that version)? In another thread (Solved: Listing all CI Classes (instead of browsing throug... - Pa...
The Install Status automatically moves to Absent after some criteria is met. 1. What is that criteria? (x # of days without communicating)2. Does this apply to all discovery sources or just ServiceNow Discovery? We have an integration with client ...
Hello All, We have a scenario, where the asset is retired and related CI with hostname 'abcd123' is also Retired. Now the deskside wants to reuse the hostname 'abcd123' to different asset. By doing this, i'm worried we will have an duplicate record i...
Recently we migrated from probes to Pattern for Nginx Web Server Class. Nginx Web server discovery is not updating the Name field properly. It is setting the value as "Nginx Web Server" for almost every record getting discovered. Nginx Web Server rec...
Hi All, I have requirement to create relationship between manual endpoint to Application services but unable to find out the suggested relationship type for the same. Can someone help me with the suggested relationship for the Manual endpoints & App...
We are receiving CI data from Logic monitor, where some of the DDI devices are having multiple IP address. i.e. one CI with multiple IPs, due to monitoring requirement. But How can we align or update our CMDB accordingly, is it or recommended to crea...
After attempting network device discovery, classification was successful, but the identification phase failed.What could be the cause of the following error? The error details are as follows"messages" : [ { "message" : "2024-09-11 19:23:25: Getting S...
Hi All, I want to create a flow to generate JSON for all records id's.for example:incident category = ABC.i want to generate a json for all the incident numbers and description which is having category =ABC . Can you please help me on this?
Hello, Please help me restore it.
I want to know when a sc_task is closed to query the variable and/or the short description then update the same short description/variable to the sc_req_itemI was thinking something like this but it is not working: function onCondition() { var grT...
Hello all question, Ive noticed in the CI records that there isnt a field where one can place "notes".I see the Comments box and the Description box. However i dont think these will do what i need them to do.1. Is there a text limit on what one can e...
Is it possible for a source to allow only CI insert but never allow to make updates using IRE?If not possible using IRE, I think making use of Business rule is the option. Do you knowing if there is some other solution?
Hi, I have storage systems where i need help to connect to ci class. Can you please guide me. ManufacturerModelCi ClassHitachiVSP HitachiHNAS HitachiHCP DellVMAX DellPowerMax Dell Powerscale DellUnity IBMFS
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