Installed on is empty in Software installation table.
Hi All, Can someone explain why the installed on coming as empty for these records. Any help would be appreciated. Thank you,Praneeth
Forum Posts
Newly discovered Oracle Instance CI's are showing the Model ID as "Unknown"
Hello Everyone, Hope you are doing well..! I have encountered an issue that for couple of Oracle Instances Model ID is showing as Unknown for last couple of months though the discovery source is ServiceNow for all those oracle instances. Which means ...
Recommendation on solution
Hi Experts,We are planning to integrate ServiceNOW with an application. This integration will import role information required for server access, where one server may have multiple roles. For such scenarios, what would ServiceNOW recommend from a CMD...
Understanding Dependent CI Deletion Workflow
Greetings ServiceNow Community, I have recently taken over administration of our CMDB and am trying to understand the Dependent CI Deletion Workflow. More specifically, how to close the task if the CI deletion is not required. The workflow contains ...
RITM should start only after another RITM is closed complete
Hi All,I hope you're doing well.I have a order guide in which when a request is raised it will create 3 RITM ( 3 different catalog item and 3 different flow designer) my requirement is example : In 1 request test 1, test 2 RITM have created (approved...
IntegrationHUB ETL with XML file
HI, I've to integrate a XML data file into the CMDB using the # IntegrationHUB ETLThe file has the following structure : <environment> <Servers> <app> <EnvironmentName>DEV</EnvironmentName> <ServerName>SERVERSAAA</ServerNam...
Resolved! OOB Plugin for ATF CMDB/CSDM
Hi,Please suggest the process of getting ATF to CMDB /CSDM. We are following the OOB process currently in CMDB format. If we find the related AFT in OOB it will be useful. Thanks.
Guide to develop Custom ETL Map to process JSON Files for Domain Separation
Hi, As an Architect for Big Service Provider Client, I was asked to develop a solution to import CI data from Multiple Customers of Service Provider. Initially explored Service Graph Connector option, but didn't get expected result. So decided to exp...
Need help in Windows Pattern extension to parse values to new custom table
Need help in Windows Pattern extension to parse values to new custom table I am running a PowerShell query and getting the information but unable to parse the information to new custom table(u_table). I have also created a new pattern with the same s...
OOB VR Module Documentation
Hello, 1.) I am looking for the out of the box (OOB) configuration for the Vulnerability Response Module column in the sn_vul_vulnerable_item table with CMDB column? 2.) I have approved Risk acceptances VITs that are valid for 365 calendar days. Is...
Discovery and Service Mapping
Could not update basic information. Error detail : The selected table is in Discovery and Service Mapping Patterns scope but the current scope is Global I have a CMDB Manager who is getting the following error message when updating CI Classes within ...
Multiple Business accounts associated to 1 application service
Good afternoon, I have this situation where im trying to start planning my approach. I have an application service - which is supported by its IT infrastructure which includes multi-tenant host servers.I have many customers that use this one applicat...
Opening an existing record CI action task
I added a test step: Open an existing record and when selecting a record outside of servers CI, for instance networks or business application it gives me this error: This step failed because the client error 'TypeError: Cannot read properties of unde...
Resolved! Can someone post the OOB CI Class Hierarchy?
Hi all. Could someone run and post the CI Class Hierarchy from one of the latest versions of SNow (we are on Washington DC but it doesn't have to be that version)? In another thread (Solved: Listing all CI Classes (instead of browsing throug... - Pa...
Install Status - Absent
The Install Status automatically moves to Absent after some criteria is met. 1. What is that criteria? (x # of days without communicating)2. Does this apply to all discovery sources or just ServiceNow Discovery? We have an integration with client ...
