Major incident: If it is out of hours a call out mechanism is triggered.
What steps should be taken when a major incident occurs outside of regular hours, and how is the call-out mechanism triggered
Forum Posts
Mac machine OS in CMDB not matching Intune discovery
Hello everyone, Greetings of the day! We have a requirement:Intune discovery indicates a different Macos value than what is displayed on the cmdb_ci_computer record.The key problem we're trying to solve is why this CI has not been discovered recently...
Resolved! How to model the Client Software's being modelled in ServiceNow CSDM
How to model the Client Software's being modelled in ServiceNow CSDM Anyone has a best practice used for this modelling with the usage of CSDM with different classes Business applicationApplication servicesSoftware ModelSoftware installationInstalle...
Resolved! Service Operation Workspace.
Hi, I would like to add the "Assigned to your groups" option under the incident section in the Service Operation Workspace. This option is currently available in the Major Incident Management section, but I need it also to be available in the inciden...
Inverse field in CMDB Health Matric table
Recently ServiceNow has changed how they calculate CMDB health score, surprisingly there was no major announcement of this major change and we found about this after we upgraded to Xanadu. Now rather than calculating Success percentage ServiceNow ca...
Application Portfolio management data analysis
Hi all, I need to know how many business application in APM module have value in incident.number field . As it was used in one of the indicator . Please help me in this regard. I would appreciate your help in this regard.
OOB Options in Dropdowns for Technology Stack
Hello,I am curious to know if you are able to remove the dropdown menu options for "Technology Stack" that come OOB? I believe you can customize this with adding what we use but can we remove as I am not able to find anything regarding this. Thanks,M...
Resolved! Automation of the "Run All" button on the CMDB Workspace > De-duplication templates
I have been asked to implement some automation to run all the de-duplication templates. Is there any way to do this as some sort of scheduled job or script execution?
Resolved! Best practices for CI retirement/archival rules?
Hi Team, What are some of the best practices for Configuration Item (CI) retirement/archival rules?@ doug_schulze kindly suggest. ThanksYogesh Datta
Remove or hide related CIs that have been retired from the Related CIs section of the form.
For this: APEX -FRIX Dev (Mapped Application Service), i am trying to remove the retired/non-operational CI's from the dependency view. For example, iadapxappdev01 is retired and was replaced with iadapxappdev02. Even though iadapxappdev01 is marked ...
Remove mass CI
I need to delete all CIs items that is more than crores from specific one Unique certificate class
cmdb-qry report creation issue on imported cmdb qry
Hi,Creating report based on imported cmdb query,no Data source , condition & Save button enabled ?Steps to reproduce the issueStep1-exported cmdb query from ProdStep2-Imported cmdb query into Dev1Step3-Run click on saved the cmdb queryStep4-Created s...
how should be a structure and CI relationship look like for a network device when we do integration
I am integrating ServiceNow with SolarWinds to pull network devices from SolarWinds to our ServiceNow Instance and we managed to established the connection and pulling the data as well but I wants to understand few below things.We are importing these...
CMDB App Navigator to show specific Item in All Section
Hello Everyone, I got a user story from Users sharing the Client ask please check and share your suggestions 1) User has shared 10 groups related to Database 2) User want if particular group member login and click on all section on Home page if t...
Unable to change class value for few CIs
Hi, The project I am part of has a situation where there are stale CIs lying in cmdb_ci class. These CIs have to be moved to their right classes as the immediate task. I was able to update the classvalues for majority of it, however there are few ent...