If there are multiple CI connected with the incident or change would it be better to create a bidirectional sync where you could just fill in the Affected CI and the first item in the list would be filled in as the configuration item in the form. Wha...
Hi Community, Since the script (SNC.MetricProcessorScript.XYZ() ) that runs for computing the health score is not viewable, can somebody tell me the involvement of manually created CIs in computing CMDB health score? Will those be considered along wi...
missing tables in Xanadu Available tabes in Vancouver
Hi, I'm in a position where I'm managing a CMDB that has circa 50k CIs that have gone stale, and I'm looking at automating the staleness remediation (Somehow), as it's not feasible to review these manually. Having checked the forums, a number of yo...
We have set up the Service Graph Connector for AWS and are seeing $LATEST in the version field under the Cloud Function table. Several versions were created in AWS, but after publishing the field continues to pick up $LATEST. We would expect to see a...
Hey Asset and CMDB superstars, We're importing CIs into cmdb_ci_facility_hardware and cmdb_ci_oe among other classes. For these two, oddly, assets are not getting created. Not just from the import but also when I create CIs manually or use Create Ass...
Hi, We have a custom post-sensor script to populate the location and map a few details for GCP discovery.I am encountering the following error and am unsure how to resolve it:Post-sensor script "Post Sensor - Cloud VM Map platform, Add Location" fail...
Print queue is not showing in the printer CI table. In printerCI, there is a "Print Queues" tab that is blank with no information in it. But I found there is printQueueList that has many Print Queues in it, but not associate with any printers? is the...
We hold an enterprise license with Black Duck SCA and we are looking to extend our CMDB to integrate with the Black Duck SCA. Do you have any experience / suggesting we can start from?
We know that ServiceNow creates one entry in VM instance and anohter entry for its host in Server table when discovering servers in cloud. My question is - what is the use of discovering VM instances? Technically is a duplicate and redundant record f...
I am using a reference field in my catalog form. It is referring to CMDB Business application table.I want to only search variables with name and no duplicate records should be included.
Hello Community,I’m new to Asset Management and currently working on a task to investigate Asset Tags with empty Configuration Items (CIs). I understand that the **Configuration Item** field is a reference field.Could the reason for an empty CI be th...
can you help me out on some of the VM instance and VM relationship. we don't see the relationship "virtualizes - windows servers" of the VM instance to the VM. like on the screenshot below it has that relationship. but for the other one it doesnt ha...
how to copy field from Incident to Request while creating incident for the following fields,requestor,short description,descripition?
Hi, We currently set the Operational status of a CI to 'Retired' if it isn't discovered for more than 7 days using a CMDB data policy rule. But we did find out was if the CI does get discovered after this, the Operational status doesn't change t...
