We missed some data on the form level as well as backend how retrieve the data
The data is coming form Qualys tool but values are not populated. can you help me here.
Forum Posts
Automate a SNOW report
Hello, I have 2 questions:For the first- I send a daily morning report that is exported from SNOW and emailed to a sister team. I was wondering if there is a way to automate this process?For the second - My team works through a list every morning of ...
Mandatory fields in CMDB
Hi Team, I have a small doubt, i have a dashboard called internal control Model, where i can see many fieldsNow coming to the point, when i open any Server/CI ID i can see this field "Admin FQDN" i can make this field mandatory, by configure Diction...
Mid Server Issues
Hi,When I am trying to restart the GCP mid server then it will throw 2 errors in ServiceNow.1. MID Server failed to upgrade2. Reinstall Service verification was failed during MID Server upgrade. It is possible that a required service re-installation ...
identification rule for cmdb_ci_linux_server cant find match
I have an issue with discovery for linux servers every time the discovery runs, it create duplicate.I tried checking the Identification simulation and it says "NO_MATCH", what could be the possible reason on this?
Vulnerability Management and CI ownership
Hello All, Need help on understanding the ownership management on CIs when it comes to managing VR/ OR how are you managing it.Our SN instance is integrated with Tenable for vulnerability management.How tenable works is clear to us:If the scanned CI ...
Creating Data Certifications for non-CMDB tables in Data Manager
Hello, My organization is trying to use the Data Certification policy in Data Manager for non-CMDB tables but we're seeing a few issues. We're not able to load the list of tables into the Table drop down on the Data Filter tab (see screenshot). We a...
SNMP OID Classifiers incorrectly updated by system, possibly Sync from CDS UI Action
Recently something on our Prod instance created 304 new SNMP OID Classifiers by the system user. Some of those classifiers are incorrect which resulted in Models being overwritten on some of the Cisco Switches. We are not certain what created these...
CMDB Data Manager Advanced Policy Rules / Conditions
When creating a data manager policy we can select CI attributes to build a condition that identifies CIs in scope for auto retirement. However, is there a way to build a policy using more complex conditions? For example, lets say we want to identify ...
Resolved! Cohesity discovery prerequisites
Hi Team, I checked the servicenow documentation and found they have added cohesity operating system pattern in discovery pattern and service mapping plugin . i have upgraded the plugin and i can see in servicenow pattern cohesity pattern got added. i...
Resolved! How Asynchronous Import Set is Processed?
Hello friends, I have created a simple import set table and populated that table using insertMultiple REST api. Its creating asynchronous import set. Would like to know when the records from this import sets would be processed. Note: Scheduled Job:A...
CMDB Dynamic CI Groups based on SCCM Collections
Hi All, In this scenario software updates are applied to SCCM Collections. With the deployment being limited to specified SCCM Collections, it seems to make sense to identify affect CIs when generating Change Requests also based on SCCM Collections. ...
Data certification percent complete wrong calculation
Hello all, I found an issue about when i certify some CIs from a Certification Task. The percent complete field has an odd behavior.For example: 1 Cert Task has 4 CIs to certify- If i certify all CIs one by one, the percentage is 100 which is good, w...
CSDM Lifecycle Mapping Question
Why are the OOB Lifecycle mappings for Server table different than Hardware table? They use operational status but they map to Configuration Item controls. Why not Hardware controls? The available choices (ie controls) for Configuration Item are limi...