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Forum Posts

Mac machine OS in CMDB not matching Intune discovery

Hello everyone, Greetings of the day! We have a requirement:Intune discovery indicates a different Macos value than what is displayed on the cmdb_ci_computer record.The key problem we're trying to solve is why this CI has not been discovered recently...

raksha1997 by Tera Contributor
  • 1034 Views
  • 1 replies
  • 0 helpfuls

Resolved! Service Operation Workspace.

Hi, I would like to add the "Assigned to your groups" option under the incident section in the Service Operation Workspace. This option is currently available in the Major Incident Management section, but I need it also to be available in the inciden...

monishasp_0-1739898812617.png
monishasp by Tera Contributor
  • 1225 Views
  • 2 replies
  • 0 helpfuls

Inverse field in CMDB Health Matric table

Recently ServiceNow has changed how they calculate CMDB health score, surprisingly there was no major announcement of this major change and we found about this after we upgraded to Xanadu.  Now rather than calculating Success percentage ServiceNow ca...

Community Alums by Community Alums  
  • 828 Views
  • 1 replies
  • 1 helpfuls

OOB Options in Dropdowns for Technology Stack

Hello,I am curious to know if you are able to remove the dropdown menu options for "Technology Stack" that come OOB? I believe you can customize this with adding what we use but can we remove as I am not able to find anything regarding this. Thanks,M...

MelissaKing by Kilo Contributor
  • 609 Views
  • 1 replies
  • 0 helpfuls

Remove mass CI

I need to delete all CIs items that is more than crores from specific one Unique certificate class

ayush_g by Tera Contributor
  • 2188 Views
  • 8 replies
  • 4 helpfuls

Unable to change class value for few CIs

Hi, The project I am part of has a situation where there are stale CIs lying in cmdb_ci class. These CIs have to be moved to their right classes as the immediate task. I was able to update the classvalues for majority of it, however there are few ent...

K14an by Tera Contributor
  • 690 Views
  • 1 replies
  • 0 helpfuls