Resolved! Configuration Items
We have CIs that say they are updated by "System" and some say "midserver".What is the difference between System and midserver?Please let me know. Thx, Juli
Forum Posts
Does Data Certification (CMDB Workspace Version) Use the Same Workflow as the Old Version?
I'm working on manually converting my existing data certification filters and definitions to the new policy driven process. I am able to create the tasks but I'd like to see the workflow. Does it use the same workflow or does it use something else?
Archiving millions of records
Hello I am working on cleaning up the data in our CMDB. We have identified a table of network adapters that is of no use to us and we would like to archive. The problem is there are 5 million records in the table. I set up archive rules but at the cu...
Manual steps for Data Not match, Manufacture Normalized, Partially Normalized
Hi, Could you please provide details on the manual steps required after the normalization status indicates "Match Not Found," "Partially Normalized," or "Manufacture Normalized"? Additionally, I need to know where to retrieve data for these categori...
Creating server groups
Hello allQuestion, how do i go about creating a server group?This is so that when changes are performed in bulk to say all Windows servers, the group can be invoked in the RFC as opposed to listing all "X" amount of servers. Thank you
Availability Service Commitment for High Availability Systems
How do I configure an availability service commitment for a clustered system. If there is an outage on one node, the next node takes over without any noticeable change to the service provided. I need to report that the system was available even thoug...
Why does the business app has new install_status values that differ from the rest of cmdb_ci?
In our effort to align to CSDM we migrated our application services to the cmdb_ci_business_app table. I know that the install_status is deprecated: https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/product/configuration-manage...
CMDB CI Class models App (App id: sn_cmdb_ci_class)
If someone had a chance to look at the recent version upgrade of CMDB CI Class Models application (Version 1.58.0 from 1.54.0), it lists a new CMDB class being added - "DNS Domain Name" (cmdb_ci_dns_domain_name) but instead what it actually adds duri...
Debugging azure discovery
Hi all, If an azure discovery is getting failed, what to check first ?How to debug azure discovery in each phase ?Can anyone explain it in detail ? Thanks in advance
Resolved! ITOM Visibility and ACC?
I am reviewing ITOM Visibility subscription unit costs in product documentation. Subscriptions for IT Operations Management (servicenow.com) I am not seeing these subscription unit costs applicable to Agent Client Collector. If Agent Client Collecto...
How to setup integration between ServiceNow and LeanIX using GraphQL API
Hello, i have a requirement where i need to integrate between servicenow PDI and leanIX demo instance using GraphQL API.Whenever there is a record created in ServiceNow , a factsheet should be created on LeanIX end.Any leads would be appreciated.Tha...
CMDB Data Model Diagram
I need a CMDB Data Model I can edit for a presentation. The one that has Implement, Crawl Walk Run. Anybody have one?
DEMO Data for CMDB into DEV instance
Dear all,I have request a DEV instance and I willing now to get some sample CMDB data in my instance.This in order to make some testing with Jira integration. Does it exist CMDB data somewhere that can be imported to my instance ? regards
Additional comments Field There is system property which limits only 250 notes to display in Case/I
Additional comments: There is system property which limits only 250 notes to display in Case/Incident/Change. This means Service Now will only return the latest 250 entries in the ticket's activity. If we increase the current number of 250 to a highe...
The credentials can't be used with the account ID provided Pattern name: Amazon AWS Service account
Hi folks, Currently I faced the issue when trying to setup the connection between ServiceNow and AWS.From AWS side, they will provide the permanent credential (setup AIM user with readonly policy).In SN, we setup the credential and Service Account (m...
