Copy/Paste Attachments Into Incidents/Forms
Is it possible to configure ServiceNow to be able to copy files and paste them into Incidents, Forms, KBs, Catalog Requests? Instead of having to save an image or file and then attaching.
Forum Posts
IntegrationHub ETL and License Points
Hello all.I want to use IntegrationHub ETL to populate some servers into my CMDB. I want to confirm if this one will increase my license points.As far I understood, license points are counted based just on the Servers (and other items, but servers is...
Discovery Access for Various Classes
We are expanding the classes we discover in our CMDB by quite a significant amount. All of which we've determined will be a Principal Class. Some are on Prem, some are AWS Cloud but the one roadblock we have seen for everything is around the appropri...
Attestation CI 'Attested' field is not updating to 'true' and 'Attestation Score' is also not updat
Attestation CI 'Attested' field is not updating to 'true' and 'Attestation Score' is also not updated after completing the attestation task.
CMDB Certification Frequency
We are looking to revamp our CMDB certification tasks and are curious how often other business are sending out tasks to their Owners across the CIs. Currently we operate on a monthly basis for Servers and Business Apps and find it too overwhelming fo...
Best Practices for fetching Archived records.
Hi Community,We have a requirement to fetch archival records that are more than one year old. Before implementing this, I would like to understand:What are the best practices for retrieving archived records in ServiceNow?Will querying or accessing th...
CMDB INSIGHTS
CMDB INSIGHTS Insights view shows the level of adoption of various CMDB features and application services to improve the overall health of the CMDB. To access the Insights view, navigate to Workspaces -> CMDB Workspace and then select Insights in the...
Apple Business Manager Integration
Hello Community, I am currently working on an integration with Apple Business Manager to retrieve warranty details of Apple Devices into ServiceNow. I am currently stuck while generating the JWT token. Has anyone faced this issue or can provide guida...
Adding a Column to the Dynamic CI Group List View
Hello,I have a requirement to add a “Subclass” column immediately after the “Class” column, as shown in the screenshot below.However, this view looks different from the standard list view and is displaying the table name as “%24sa_qbs_view”. Could so...
De-duplication task remediation error
I'm unable to delete the CIs. The error message suggests that a Business Rule or Restricted Cascade Delete Rule on related items may be preventing the deletion.below is the error "Failed to delete these CIs:xxxxxxxxxxxxNote:'Business Rule' or 'Ristri...
SGC Jamf Pro – Test Connection fails with 401 Unauthorized in Prod (same credentials & URL as Test)
Hi! We are implementing the Service Graph Connector for Jamf Pro and it works perfectly in our Test environment. Now we are setting it up in Prod, but we get the following error when we test the connection:Test connection failed. Reason: Unable to ma...
I am trying to do the discovery via AWS SGC and planning to put the discovery schedule for 15 min.
Hi All, I am trying to do the discovery via AWS SGC and planning to put the discovery schedule for 15 min.will that be feeble or do I need to make it for 24 hrs, and similarly for the grace period for lifecycle of CIWhenever an EC2 instance changes s...
develop new cmdbc onnector to connect to tencentcloud
hi:im going to develop new cmdb connector to fetch config from tencent cloud, any guide i can refer ?
How to model the Database tracking in CMDB?
Hi All, We are currently working on creating a fundamental data model for our CMDB and need your help in creating a data model for Database tracking in CMDB. Currently we have database in On-prem and cloud with multiple database types such as MS SQL...
Avoiding Duplicates in Reports when Migrating from Business Application to Service Instance
Hi Community,Our organization is currently shifting our ITSM support model to align with CSDM best practices by moving from Business Applications (cmdb_ci_business_app) to Service Instances (cmdb_ci_service_instance).However, we’ve hit a significant ...
