Whenever I try to search configuration Items with asset tag or model number fields in global search. showing no results.What I have checked so far:1)Reviewed search source but did not find attribute level configuration.2)checked AI search profilesMy...
Anyone have a great set of onboarding tools for CIs? We've got a large project going on here that has a lot of interconnected part and pieces and asking if anyone has developed an onboarding document (Excel or otherwise) that could be ingested by Ser...
I created a service discovery using a service attribute and applied a filter on the serial number, but it is not working. Please suggest what I should do.
Hi, thanks for your contribution. I'm wondering if there's any ServiceNow documentation that explains what I mentioned? Thanks Ester
Hi all, I have noticed that our discovery log has started to report numerous messages relating to the TCP connection states. This appears be a recent phenomena and I'm trying to understand if its an indication of an issue or simply an increase on th...
Two new CI records are imported into the hardware class of the CMDB:CI1: The name of this CI record matches the name of an existing CI record in the CMDB.CI2: The IP address of this CI record matches the IP address of an existing CI record in the CMD...
What are the impacts of changing cmdb_ci.business_criticality field from string to choice?Currently, it is a string field with OOTB configured choices.Thanks for the help.
Hi All,We have multiple discovery sources, and we’re seeing duplicate entries in the cmdb_hardware_product_model table. Each model is linked to configuration items (CIs). How can we clean up these duplicate models in the existing data, and how can we...
I'm currently stuck on task 8 of the CMDB simulator. when it fails it says " Did the previous task validate successfully and did you run the two scripts provided with this task, try running the scripts again." I went back to step 7. I originally only...
I got this task result that prevents me from validating the task.Did you correctly import 6 CloudDimensions (CD) servers?I have searched the community search to see if I can try something different but mainly the Field Maps Related List does not see...
Hello, I have created a new SLA that starts when an Orphan or Missing Recommended task moves to the WIP state. The Actual Elapsed Time does not seem to be updating. Is there a way to set the refresh rate for this field? Than you, Adam
If you are using ServiceNow windows discovery successfully. What method of authentication are you using and how do you secure it? Windows Domain Auth, gMSA, Microsoft JEA, Agent Client Collector install...?
We have gone live with CMDB and need to do Verification of the CMDB.What steps are involved in Verification?
I have creates three new tables and let Servicenow create it's own roles which in turn has created default read/write/create/delete ACLS. However, users with those new roles aren't able to user Group By on the columns in list view despite the fields...
Hello Team,I have a requirement to populate the default value of life cycle stage attribute with operational and life cycle stage status with In use. I have updated the values in the dictionary of both the attributes in the parent configuration item ...
