Hi,I am looking for architectural recommendations on the best way to track and enforce regulatory compliance (such as FRA, SOX, SWIFT, and PCI) within our CMDB and ITSM processes. We want to ensure our approach aligns with the latest CSDM best practi...
I was told by ServiceNow Support that identifiers should be OOTB as much as possible. So I am scoping out utilizing the Hardware Rule instead of the Server Rule I created. Has anyone been successful identifying CIs via dot-walking, table extension?...
We have chat configuration and when user completes the chat and redirects to the case URL provided in the chat, which will open a ticket page and shows the submitted ticket information in CSM Portal. But when this page loads the chat is still open ...
Hi,Do I need a plugin to discover and map Virtual Systems (vsys) on Palo Alto Firewall devices? Or is there another built-in method to discover them? ThanksKavitha Raydurga
1. For a specific class there are totally 7k duplicate tasks. When I created a de-duplicate template for that class, I didn't give any filter. But when the de-duplicate template ran it didn't consider and remediated all the 7000 but only 5700. Remain...
I am trying to understand the expected OOTB behavior for CI lifecycle status during Discovery.I have a printer CI (cmdb_ci_printer) that was previously marked as Retired. After running Quick Discovery:The same CI was identified (no duplicate CI creat...
Hello Team,We are currently working on integrating SAP Cloud ALM (CALM) with ServiceNow CMDB using APIs and would like to understand the recommended approach for CI mapping and relationship creation.From the CALM Landscape API, we receive Technical ...
Hi All,I’m looking for some guidance and would really appreciate any insights or recommendations from the community.We currently have four custom attributes on the cmdb_ci_server table:Cloud HostedCloud Deployment ModelCloud PremisesCloud Service Typ...
In Agent in host data connection it is getting connection failed how to resolve it
If there are 78000 records. As OOTB only 1 execution task will be created. But 54 policy tasks are created. I need to know how the classification is been done? also can you provide a sample email template for Data certification
Hello, I am receiving the following error shown in the attached screenshot. The subflow within my flow creates this error and does not create the tasks it is supposed to. Anybody know what this error is? Thank you, Adam
I am getting this error on task 5 Have you created a Certification Template that references the Certification Filter you just created? i did all steps
Hi all,We're working on an Event/Alert Management use case where we need to automatically compute impacted services whenever an alert is raised on a Resource (CI), but our instance does not have Discovery or Service Mapping installed.Our CI hierarchy...
How can you configure the emails that sent via Data Certification?
Hello All, I'm currently using the Location ID/Name as the reference field in an interactive filter(Dashboard) that is built on the cmn_location table. I would like to use the Region/Country attributes from the cmn_location table as reference fields ...
