I'm working on a process for handling unauthorized changes detected on Configuration Items (CIs) in ServiceNow and would appreciate feedback from those who have implemented something similar.The objective is to ensure every unauthorized change is eit...
For the Data Certification CMDB Tasks, we want to track items via Reports or Visualizations:1. Failed Tasks with Comment2. CI Attributes manually updated within the Certify Task and later overwritten by some Automation Which Tables should we use? ...
Hi Community,I am looking for architectural clarity regarding the scope of the Identification and Reconciliation Engine (IRE).When attempting to create an Identification Rule for a table like cmdb_backup_storage_information, the table cannot be found...
I need to understand which is the best option to create a new Service offering record. is it from Configuration - -> Service Offering or Service Portfolio Management --> Service offering
Hi Team, I wanted to know how what is the best approach to store Enterprise level Platform Services in cmdbPower Platform ServiceCopilot ServicesGithub ServicesThese are enterprise platforms, not individual environments or repos.
Hello, We have created custom CMDB integration with a tool (Example: ABC Tool) and have used IH-ETL for field mapping. Now, we have a new requirement to map the tags associated with the device in source tool to the respective CI in ServiceNow CMDB.Ta...
Curious how others are approaching this.Most discussions focus on Discovery, IRE, transform maps, and reconciliation after data enters the CMDB.I'm interested in what happens before that.Are teams validating things like:duplicate identifiersconflicti...
Could anyone help me or just give me an idea how to do CMDB or CI dependency analysis? or what is the expected output? any idea is appreciated. thank you.
Hello Team,PDI is not getting up, I was on waiting list since last week.Is there any issue with PDI ?Br,Saurabh Bhalkar
Hi All,I have been testing our CMDB Data Certification Tasks (new via CMDB Workspace) and noticed that 'failed' elements appear in the CMDB Workspace 'My Work' under the title of 'Certification exceptions' (table: sn_cmdb_ws_dm_certification_attribut...
AVI load balancers are classified as "IP Routers." This classification is not allowing me to retrieve details about Load Balancer VIPs and pool member information.
Hello all, I am trying to define retirement rules for the web site class table, and the option here does not let me select website and I can only select table as 'configuration item' 'Task assignment' by 'user field' here needs to be a specific fie...
Hi Team, We are currently implementing the ServiceNow Cisco Catalyst Integration strictly for CMDB Synchronization. We do not plan to use any ITSM functionalities (like Incident or Change management) at this stage.The Cisco documentation states that ...
I am experiencing an issue with our Qualys integration where incoming computer data is being classified into the Personal Computer (cmdb_ci_pc_hardware) table.My Goal:I want all of this incoming asset data to go strictly to the base Computer (cmdb_ci...
CMDB Design DecisionWould you make the same call?During onboarding, we found a ScienceLogic export containing approximately 2,300 "devices."After reviewing the records, 419 of them appeared to be Ping/ICMP probe artifacts rather than actual configura...