Resolved! What exactly is Data Certification vs CI Attestation?
What exactly is Data Certification vs CI Attestation? What are the use cases for- each of them? In which scenario which feature should be used?
Forum Posts
Tracking Racks in ServiceNow as CIs and Creating Relationships with other CI Classes
In ServiceNow is it preferable to manage Racks (including Room, Row and Rack Unit info) as Configuration Items (there is a Class named "Rack") or as attributes on other CIs (switches, routers, servers, etc.)? We want to begin managing our Rooms/Rows/...
Dashboard, a data model or a defined dataset AS A configuration item (CI)
Hello CMDB family -We had an interesting request to be able to name a Dashboard, a data model or a defined dataset AS A configuration item (CI) from systems like: DataBricks, Power BI, Tableau, Power Automate.I am not sure Discovery will get to the D...
Working on Servicenow University Lab excerise Configure Formal indicator is getting failed.
Working on Service now University Lab Performance Analytics (PA) Fundamentals (Course) / Configure Formula Indicator (Content) exercise Configure Formal indicator is failing ,Observed that in the Access Control tab There is no Publish on Analytics H...
Auto Approve Change Requests using Now Assist Skills and AI Agents
How do I Auto-approve a Change request in Flow Designer using AI Agents and Now Assist Skills? Flow Designer throws below error: Error getting record for sys_ai_record_activity: java.lang.NullPointerException: Any assistance would be appreciated soo...
ServiceNow CMDB Query Builder Complete Guide and Use Cases
ServiceNow CMDB Query Builder Complete Guide and Use CasesWhy CMDB Query Builder Is ImportantCMDB data becomes valuable only when you can- Analyze relationships between Configuration Items- Identify gaps risks and compliance issues- Support strategic...
Resolved! CMDB Workspace : Under My work no tasks are apearing
Hi Team, Not able to see any tasks under My work(CMDB workspace), And number of tasks are already open and assigned to ci owners who have all roles and access to CMDB workspace but still they task are not appearing under my work for any CI owners , (...
CSDM CI Lifecycle Management: LifeCycleUtil and Internal State Restoration
ServiceNow’s Common Service Data Model (CSDM) introduces a standardized way to manage the lifecycle of Configuration Items (CIs) and Assets. Instead of relying on legacy fields like Install Status and Operational Status, CSDM defines a two-tier lifec...
Resolved! Azure Cloud Resource Discovery not discovering many official resource types
Hi All, we are working on Azure Cloud Resource discovery and have noticed that OB discovery cannot find many official Azure Resource Types, e.g. below. Are these discovered using Service Graph connector or any other medium? Resource Typemicrosoft.in...
Connection has been dropped as it reached max idle time of 60 seconds
Hi All, During discovering Linux Tessel getting the server is getting discovered and the DB instances hosted are also getting discovered. In the process it reads a XML file and at times the step is successful (mostly during scheduled discovery) and f...
CMDB Go-Live UAT — What to do?
Basically the question. What UAT activities do you consider mandatory before a CMDB go-live? What kind of excel sheets, Word documents and any kind of docs your prepare and circulate? Looking for a exhaustive checklist based on real go-live experienc...
Software not detected by Agent on Linux Server CI in PROD – empty array returned
Hi All, I’m facing an issue with a Linux Server CI: the installed software is not being detected by the installed Agent. Details:The agent has been updated and reinstalled (latest Version 6.0.4).When looking for installed software, we only get an em...
How get SG-SCCM to set CI field to empty?
If the value in SCCM is empty for certain fields, we want to set it to empty in the CMDB.Eg, for Assigned to or Description on the cmdb_ci_computer record.How enable this? All updates work fine for non-empty values, but can't force it to set an empty...
CMDB De-duplication remediation issue with Change tickets
We have an issue when we run a de-duplication task on a CI that has been added to a change ticket. After the de-duplication task is completed, the CI that was previously added to the Change ticket is now gone. Are we missing a step in our remediation...
which class can I add Arista Virtual Machine instances to? Note these are not in vcenter
Hi Team, I hope you are able to help me. Business wants to track these additional VMs in CMDB. We already have Arista physical appliances and now they want to track virtual machine instance on these physical appliances. Currently, ITOM is not able to...
