Hi all, We noticed that in few CI records which got created from asset creation, the sub-category of the CI's was set to "Other" irrespective of the sub-category of the Asset. Majority of the CI, sub-category of the CI is matching with the Asset re...
Hi guys Normally when you want the user to get access to the "New" button on "suggested relationships" form in the Class Manager they will need the "Itil_admin" role.Thats a bit to much - so I wanted to create my on "configuration_manager" role and c...
I have noticed that in the Service Mapping Home dashboard, that in the Completed area, I continue to see a mapped and approved service map. Is there a reason why these continue to be visible in the dashboard in perpetuity and what is the proper way...
Hi guys, in our company we are using the product catalog items for hardware and software orders, those change quite often when we have a new version/model.My question is if there is a way to "group" those in a easier way for users to find and request...
Hello Community, I am facing the challenge of mapping our Citrix infrastructure in the ServiceNow CSDM model and in our CMDB. It must be possible to model the following hierarchy levels:Hierarchy level 1: Environment (number of environments = 2)Hiera...
Hello CMDB experts! We are looking at a request to provide multi language support in our platform and require that all CMDB_CI items could be available in other languages. To accomplish this we think we could change the cmdb_ci.name field from a str...
I'm automating adding users to a shared mailbox, could be 100s of mailboxes to choose from. Each mailbox may have its own default permissions or approval groups. I thought about a decision table but I'm sure there's a limit of records that can stored...
Hi All, I have a problem statement where the ask is that if there are 'n' duplicate entries available in excel based on certain unique key, system should not even take the first entry, it should reject all the duplicate entries as available in the ex...
I'm reaching out to seek assistance and insights into an issue I've encountered while working with IntegrationHub ETL. Upon creating a data source and attempting to open the "Preview data" step, I'm consistently facing the following error:There was ...
I am trying to create assets manually but when I want to save it I receive the following message. Could someone help me know what may be happening, I am new to the CMDB. thank you.
Hi Team,How do I convert date and time to milliseconds in excel? I need to convert valid from and valid to in order to bulkload certificates in ServiceNow.
How do I compare dumps from 2 different ServiceNow instances for attributes missing in CIs. One dump contains all the required attributes/information for all the CIs. While in the other one, some attributes/information are missing for each of the CIs...
We are currently implementing Vulnerability Response, and we noticed that OOB functionality in VR checks the status of a Configuration Item using the life_cycle_stage field. We do not have this field populated on our CIs. We use the install_status fi...
Hello, I'm trying to understand setting SSH credentials. Here the scenario. I have an application I am trying to service map, but SSH authentication failed. It's asking for me to verify if the credentials are correctly defined for the host "applicati...
Hello All, We have recently configured Service Graph connector for SolarWinds for pulling the SolarWinds data to ServiceNow CMDB. But when we are testing connection step and clicking on load 20 records then we are getting the below error Error messag...
