Manage attachments blocked after status = New
I need that in a record in the change table the files attached at creation cannot be removed or replaced after the state = New.How can I do this?
Forum Posts
Resolved! Restrict Attachments in Catalog Item
Hi AllHad a query regarding 'Add Attachment'. We need to restrict user from submitting form if more than 3 attachments are submitted. My queries:Can we use the OOB Add Attachment for this case? How?Tried enabling 'Hide Attachment' checkbox and create...
Filtering out orphans
Hello all! im working on fixing our orphans, i have gotten it down from about 25k to 7k using the orphan rules in the class manager. But now i have hit a block, things like cmdb_ci_disk -- our org has roughly 6k that have the name "/dev/sda" and 14 o...
Any real world examples of CMDB Groups and Dynamic CI Groups?
I've read the documentation, but I'm still not clear on the distinction between CMDB Groups and Dynamic CI Groups. My use case is a case where we need to upgrade OS on Windows servers. If I understand correctly, when I choose a Configuration Item (on...
CMDB Lifecycle Policy Issue
I have created a CI lifecycle policy that pulls CIs that have not been discovered in the last week. MY filter= Most recent discovery Before DateXXXThen there is the enforced conditions of = Sys class path is a /!!% AND Life Cycle Stage != End of Life...
Resolved! IntegrationHub ETL and ITOM Visibility License
Hello,Can anyone please confirm if using IntegrationHub ETL or Robust Transform Engine (RTE) to import data in to CMDB will consume ITOM Visibility Licenses?Our client wants to import data from multiple sources using IntegrationHub ETL or RTE.Thanks...
Business Services without CI Relationship
I'm looking for a way to report on all Business Services which do not have a CI relationship (Consumes::Consumed by) to Business Application.
cmdb health dashboard
Hi,I am not able to view the scorecard details, showing N/A. should I install any plugins for this? Thanks
Servers x Service Commitments x Service Offerings - CMDB Query Builder?
Hey All, I'm trying to deliver a list relating the the following:Servers x Service Commitments x Service OfferingsI was trying to do that by using CMDB Query Builder but I could not achieve it, is it something doable in CMDB query builder or do I nee...
Resolved! Migration if CMDB Table
Hi all,do any of you move your CMDB from one instance to another? If so, what steps have you taken?If I transfer records from the cmdb_ci table via Excel to the target instance's cmdb_ci table, will it automatically sort the records based on the chil...
How to assign company for shared certificates?
Hey, I am importing certificates from Tanium to the Unique Certificate table in ServiceNow. I am assigning a company based on the lookup column, which checks the core_company table and retrieves the company from the related computer. This works fine ...
How VM Discovery works in ServiceNow
Hi All,I'm trying to discover few Virtual Machine Instance using Discovery in our instance. I need to work with Platform team to discover those Vms (few are appliances). As per my understandings , Vms can be hosted in a Vcenter or Cloud data center. ...
Unable to see diagram action option
My current instance is in Xanadu release. I am trying to create custom shape in my PDI in enterprise modelling and visualisation in Enterprise Architecture Workspace however unable to see "diagram action" option to create it. ServiceNow Product docs ...
PopUp View
As a Service Desk Agent, I would like to be able to use the List View's preview icon to view the details of an Incident in a popup window so that I can quickly scan Incidents without opening each one.When viewing an existing Incident in the list popu...
Get logged in user subscribed services based on subscribed service offerings
Hello, I tried to call the server side method to create a filter for the service offering reference variable in the reprod producer and all works fine. Filter from variable reference qualifier below:- 'javascript:'portfolio_status=catalog^servi...
