Hi, When I remediate CI duplication, I notice the attribute "Duplicate of" is removed. However, I've got a different behavior for a personal table in the CMDB. The table contains identification rules, which helps identifying duplicate CI. When I ru...
Hi, We are getting the mid server error : "MID Server encryption keys do not match and are no longer valid. To restore proper functionality, invalidate and re-validate the MID Server."Found KB Article: https://noderegister.service-now.com/kb?id=kb_ar...
I am getting the BGP routing using OID reference in the discovery pattern but how I can know where this data will be stored post discovery.In which table the bgp routing data will reside.
I want to hide a few topic what is best way to hid them.
Hi,Our initial upload (done through excel templates) of CI's has gone stale. Currently we are not interfaced with any of our vendors/systems We have tried to update by uploading new CI templates but this does not seem to remove the CIs from the stale...
Hello community,The customer wants to add a "warranty" field for their computers. They’ve also requested a file or list explaining the RTE Entity Mappings in their instance, as the current setup is quite confusing regarding where we need to add these...
What is this table Manual endpoint [cmdb_ci_endpoint_manual]? In our instance we see that there are several records created by 'system' user. Unable to identify the source.PS - we are not using Service Mapping.
HiFor a catalog item, I have a multi row variable What my requirement is, for every user with action, a RITM should get created and workflow should get executed everytime. So if there are 2 rows, 2 RITM's should get created and workflow should get e...
Hello Team, im trying to get the servers related to application service (ci record) which has business criticality as '1-most critical' upto L3 level of relationship.I can get these from cmdb_rel_ci table by one by one. But i need all of them. Im try...
Hi, I want a catalog tasks to be created on a weekly basis for all the server CIs where the owner's account got deactivated. Catalog tasks should be assigned to owner's manager and all CI's related to one particular owner (Inactive) should come under...
Hi Community, Need some details on how to perform integration between HP Web Jet admin and Servicenow. This ask is related to CMDB integration. Thanks & Regards,Roopesh B.
I'd like to bring all of our Wyse Terminals into the CMDB. It comprises of mostly 5070 clients but some aren't on network so even if traditional discovery was an option, I wouldn't get the full inventory back. Has anyone been able to achieve this by...
(function loadData(import_set_table, data_source, import_log, last_success_import_time) { // Add your code here to insert data to import_set_table})(import_set_table, data_source, import_log, last_success_import_time);
Has anyone created entirely new CI base class (extending from cmdb_ci) instead of subclassing other exsiting classes? If yes, can you please share your use case.Thanks in advance!!!
ServiceNow has clearly defined what goes as a CI vs Asset. Then why on earth, the Peripherals [cmdb_ci_peripheral] are created by extending Configuration Item [cmdb_ci] class? According to me, Peripherals are should be tracked as Assets (higher finan...
