Retire Stale CIs
Hi, I have stale CIs around 8k and out of them 4k are already retired. Why those are all included the stale CIs if it was already retired. And i need to retire the stale CIs as retired as a bulk. How can i do it?
Forum Posts
Failed to Update Policy. Check failed for retirement definition based on filter conditions specified
Hello, While creating CMDB data policy i am getting error like "Failed to Update Policy. Check failed for retirement definition based on filter conditions specified" in ServiceNow, I am able to save for "Business application" class, but it's not work...
Resolved! Disable delete button on CMDB Workspace
Does anyone has any idea on how to disable/remove the "delete" functionality from CMDB workspace?For Navigation CMDB Workspace --> Quick Links --> CI Class List --> You can choose any Class --> Open the CI --> Next to Save Option there are three dots...
RUN DISCVOERY ON LINUX MACHINE WITHOUT CREATING A USER
Any Discovery pro can help me out of this situation where we want to run discovery on linux machine without creating the local user.Because we have implemented Ockta ASA (Advanced server access).Which don't really requires local user to be created on...
Would it be correct to consider CMDB the core of ServiceNow Platform?
As CMDB is the greatest database where all the related devices and services are interconnected, is it fair to consider this the core of the platform where all the other modules and technologies derive from, or it would not be correct to consider it s...
Convert .csv file to .xlsx file and auto import to target table received attachment via email
Hi, When I'm trying to load .xlsx file data automatically received via email to the target table records are getting created with correct data. But when I'm trying to load .csv file data to the target table, records are getting created with empty dat...
Need to restrict/hide variable section from RITM
Hi All,We have a requirement in order to hide variable section from the RITM for all the users except members from the group 'abc' for the catalog item 'Support'. Step 1: Need to check the cat_item field value is 'Support'Step 2: check the current us...
Redirect to Service Operations Workspace when clicking a record Dashboard List widgets
Hi, Is it possible to redirect users to Service Operations Workspace(SOW) after clicking a record from a list on Dashboard widget? Since agents are working on SOW and also monitoring on Dashboard they want this redirection if possible.Thanks,
Resolved! Stop class upgrade and downgrade
We have absorbed that discovery automatically upgrade and degrade the ci, not sure by what ground. We want to stop it. How can we fix this?
Resolved! CI relationship for Rack and Network Device
Our network devices are globally distributed (on premises and rented locations). The network engineers are ordering these devices mostly locally and open the discovery via a catalog item. By discovery the network device is added into the CMDB.The loc...
Staleness Failure Threshold limit
Hi all, Is there any limit for Staleness Failure Threshold in CMDB Health Metric. I changed to 500000 and run the job, but CMDB Health Result table is showing only 100000 records for staleness.
Resolved! Assistance with Mapping Model ID for Custom Class CI and Asset Records
Hello,We have created a custom class in the CMDB and are populating data into it via REST API. The setup includes multiple devices. Also, I am creating Hardware Assets for these custom class CIs to capture the depreciation process. To achieve this, I...
Alert(em_alert) api throwing 400 error
Hi Team, Alert api is not showing for me under Rest Api Explorer, but Issue(Incident) api is visible in below formathttps://<instance>.service-now.com/api/now/table/incidentbut below one not visiblehttps://<instance>.service-now.com/api/now/table/em_...
CMDB Data sources
Hello All,My question is, why do not we get same discovery data (nomenclature of the data) when we discover it through different methods of discovery e.g. SCCM, Intune, Servicenow discovery.Use Case: For a laptop name 'Apple Macbookpro 16 Inch 2nd Ge...
Creating a flow designer and generating csv
See i want a flow designer -See i have a catalog item with one filed as server name as lookup select box having reference table as cmdb_ci_server table with lookup field as name .Through this catalog item if i select server name and order it then ser...
