Out-of-the-box ServiceNow configuration allows all users with the ITIL role to create, edit, and delete Configuration Items (CIs) in ServiceNow.I would like to change this so that:1) ITIL users have read-only access.2) Only users with the admin role ...
I have an issue with discovery. It sometimes populates the public (or home) IP address of a VPN client onto the CI record. See attached. How can I define what IP address gets populated, or at least avoid populating these addresses.
Looking to design in Mobile App Builder but hoping to as well be able to use the app from a browser as this would be easier to test.
Hi,We are setting up the service graph connector for Crowdstrike and after the initial load I can see a bunch of errors. Some of these relate to Crowdstrike not passing over values for mandatory attributes in the target class ... for example - "REQUI...
Hello Everyone, I am new to Service Mapping So, can any one please share your inputs on Service Mapping Machine Learning Methodology.If possible could you please share step by step process to Implement the Service Mapping ML from scratch.
Hello All, I have installed Service Mapping Plus on my instance but i can't view the list of Application Service Candidates/ML powered candidates so could you please suggest how to get the list of candidates over there. Please refer the screenshot fo...
We have a number of users running large queries and reports during normal work hours that may be having a negative effect on performance. Is there a way we can put limits on number of rows returned for certain groups of users?Thanks
While Discovery implementation I am getting 0 OID in ECC queue for some of the printers devices.from where I can retrieve these OIDs for respective Printer Model.Please advise.
hi i have to make "assigned" to visible false and read only if "asset function" field is 'shared' in alm_hardware table. and the user should not be able to edit the "assigned to" if "asset function" is 'shared' in list view of the tables also. and if...
hi i have to make "assigned to" read only and 'visible false' of "asset function" field is 'shared option' is selected, this should also happen in list view of table even,if user selects "asset function" other than 'shared' then the "assigned to" sho...
If the asset is onboarded to Hardware table and the relevant asset category is updated later in hardware model table, the business rule defined is failed to update the End of Life and BR is working only when asset category is updated first in hardwa...
I am trying to use the existing Now App and hoping to figure out how to make it go to a specific catalog with a click of a button.
Hi, We are running cmdb data manager where we are doing the dependent CI deletion task.So i want to is there anyway or table where we can exclude the class which we dont want to be deleted via task? There are few classes which are imp that also is c...
Hi Everyone. I have a few questions regarding sccm integration. 1. The service graph training on ServiceNow Learning says to use the resourceId from SCCM to find existing CIs. However, after doing some research it looks like resourceId isn't really ...
Hi allWe have an integration with DIGICERT through the service now plugin and we are receiving certificate renewal notification emails to some user.This user are not part of the certification team.The alert appears to come directly from the serviceno...
