CMDB Data Model Diagram
I need a CMDB Data Model I can edit for a presentation. The one that has Implement, Crawl Walk Run. Anybody have one?
Forum Posts
DEMO Data for CMDB into DEV instance
Dear all,I have request a DEV instance and I willing now to get some sample CMDB data in my instance.This in order to make some testing with Jira integration. Does it exist CMDB data somewhere that can be imported to my instance ? regards
Resolved! Additional comments Field There is system property which limits only 250 notes to display in Case/I
Additional comments: There is system property which limits only 250 notes to display in Case/Incident/Change. This means Service Now will only return the latest 250 entries in the ticket's activity. If we increase the current number of 250 to a highe...
The credentials can't be used with the account ID provided Pattern name: Amazon AWS Service account
Hi folks, Currently I faced the issue when trying to setup the connection between ServiceNow and AWS.From AWS side, they will provide the permanent credential (setup AIM user with readonly policy).In SN, we setup the credential and Service Account (m...
How to count the number of records in multiple RITMs
Hello all, I want to find a quick way to count the total number of records in multiple RITMs, when I group the RITMs by state or by country there are 1000s of RITMs I can't manually count all the records in the RITMs is there any easy way to make it ...
Resolved! Netflow Linux MID Server Configuration
Has anyone recently configured a NetFlow collector on a Linux MID server to be utilized by service mapping in CMDB? I suspect the official documentation is out of date, as it includes commands with deprecated syntax and does not account for CentOS di...
Migration from Probe to Pattern causing hundreds of De-Duplication Tasks
Since we've migrated to Patterns, there are hundreds of De-Duplication tasks being created daily, in the following classes: Memory Module, File System, Disk Partition, and Disk. They all have a Discovery Source of ACC-Visibility. They all d...
Resolved! CMDB CI Class for remote site devices for Retail/POS industry
Hi SN community folks,I am working for Retail/POS industry, and I would like to know have anyone have defined any CI classes for the remote site devices? especially of those Verifone or other company "Pinpad" devices , Verifone commander devices? The...
Business rule present on cmdb_ci table is affecting alm_hardware
Hi All, We have a custom business rule (On Before - Insert and Update) on cmdb_ci table to check the CI name duplication. (function executeRule(current, previous /*null when async*/) { var name = current.getValue("name"); var cmdbCI = new Glide...
Order guide, catalog item,flow
I have created a order guide and in that i have two variable and i have created two flows for that - created ci- update ciwhen i click on create ci I will fill the form and its should get created in mapped application service table from flow it will ...
Regarding the Operating system filed
Hello everyone,I'm facing an issue where I have a choice field at the cmdb_ci_computer level, but I can't see that choice value reflected at the child table cmdb_ci_net_app_server. I've already checked the reference qualifier but no clue Thanks
CMDB audit/Best Practices
Hi,What are the steps to Audit my CMDB. And what are the best practices to maintain the CMDB. Please provide your suggestions and refer if any useful resources are available regarding this.
Issue with SolarWinds connector changing CI class of a Windows 2016 server to Network Gear
Hi all,We have been testing ServiceNow Discovery in Dev alongside the SolarWinds connector to populate our CMDB. We have started of with a specific IP range.ServiceNow Discovery works well. It discovers 3 servers as expected. Two 2012 windows servers...
Oracle Databases
Does every oracle database ci have a related oracle database instance ci?Or is there ever a case where an oracle database CI would NOT have a related oracle database instance CI -- for example, if the Oracle database is not part of a cluster?Oracle D...
Query on Service Graph connector vs IH ETL licensing
Understood that IH ETL is free to use. We have SG intune connector installed in DEV. Generally SG connectors Discovery/visibility licensing. Looking at the steps/code there, I will build my own IHETL or there are also blogs for the same - https://www...