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Resolved! ETL is not updating the asset

Hello all,We have created 2 ETL. With First ETL we are creating records in cmdb_ci_ip_switch table. After few minutes of the ci creation in the Ip switch table, asset record is getting created automatically.Then we are running the 2nd ETL to update t...

Resolved! How to set manufacturer field to true in transform script

answer = (function transformEntry(source) {    if(source.u_manufacturer){    var gr_Manufacturer = new GlideRecord("core_company");        gr_Manufacturer.addQuery('name', source.u_manufacturer);        gr_Manufacturer.addQuery('u_source', source.u_d...

Mayuri1711 by Tera Contributor
  • 367 Views
  • 2 replies
  • 2 helpfuls

cmdb_ci_spkg with cmdb_ci_software_instance or another cmdb table?

Hello Everyone, We have an integration with Intune where we save the Intune Devices in our instance. The next step is to map the intune applications with the devices. We can see the applications as software like 7-Zip, Adobe Acrobat, Notepad++,...The...

elmesmes by Tera Contributor
  • 1166 Views
  • 2 replies
  • 0 helpfuls

How to create custom pdf exports in related list

Hi All, I want to re-configure, statement of handover pdf in the configuration item related list of assigned to user, as depicted in the screenshot. Please let me know from where and how can we create or modify the existing ones.  

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Pankaj kr by Kilo Sage
  • 232 Views
  • 1 replies
  • 1 helpfuls

Serial Number changing on CI records, causing duplicate records

Our CMDB is using both Discovery and SCCM-SG for populating CIs.  Recently we started noticing few duplicates coming across our remediation duplicate tasks.  As we researched we noticed that SCCM is changing the SN fields as well as Discovery.  We ha...

CSDM Life CYCLE states/ stages

We want to use the CSDM life cycle stages/ states in Taxonomy node table (spm_taxonomy_node) under service portfolio management.Please suggest how can we enable the stage /states and map those. I tried to create a mapping in life cycle mapping table ...

Configuration item display name issue in report

Hi All, When we run report on task_ci table , configuration item display name not showing correct value, but when we open individual record they are showing correctly. and same report I created at table level list view its working fine.. Can anyone h...

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Roopa11 by Tera Expert
  • 323 Views
  • 6 replies
  • 0 helpfuls

Resolved! OOTB duplicate ServiceNow CMDB class names/labels

Out-of-the-box, our ServiceNow contains multiple classes having the same label.e.g. "Cloud Resource" is both the label for "cmdb_ci_cmp_resource" and "cmdb_ci_cloud_resource".(There are also other classes with the same duplicate labels.)This makes it...

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Johannes by Kilo Sage
  • 725 Views
  • 4 replies
  • 2 helpfuls

cmdb to application table

Hi CMDB Query Gurus,I have a query against the cmdb ci table that correctly returns 41 records for a specific location (image1).  When I add the Application class no rows are returned because that table is empty (image2).  Is it possible to add that ...

drslry2 by Tera Contributor
  • 441 Views
  • 1 replies
  • 1 helpfuls

Create application-server relationship

When a new server is provisioned, the 'Application' name from the new server request RITM should be populated to the 'Hosted Application' field for the new server CI record in CMDB.Also, the Application mentioned in the RITM should have 'Runs on' rel...

Flow designer error No record found

Hi Team, I am trying to reclassify the records from Business Service class to Service offering class by using flow designer got the below error. Please let me suggest how to rectify the above issue. Thanks,Madhu. 

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