How to enable ADME on Hypervisor's
Hi Team,Greetings Can someone please guide me on, how to enable ADME on Hypervisor's. How we can verify the ADME Setup on Hypervisor's. Is ADME support Hypervisor?
Forum Posts
CMDB - Populate Assignment "Change Group" Groups for Principal CI Classes
I got the requirement - As a Configuration manager, I need to add "Change Group" formerly known as the assignment group info for all Principal CI classes so that incident and change workflows can route to the proper support team. The support team is...
Resolved! Glide Ajax script to get a record details on catalog item variable
Hi All , I am trying to fetch the solution record detail on cat item variable , kindly help me with the code.I have 2 question on form:1st Q. refer to Solution table[cmdb_ci_service]2nd Q. is multiline textBased on the solution select in 1st Q , 2 Q ...
Resolved! CSDM & Technical Services
Hi Folks- We're on our CSDM journey. As we're making good progress, we're stuck on how to identify/map/relate technical services via a Business Capability. We have designed our capability model not just what the business does, but also what our IT ...
Mobile phone import table
Hello Team,we just have to decide which table we should import the mobile devices into. (Android, iPhones) Which table should I use?Thank you
Best practice to keep track of decommissions for Configuration Management team
Hello All, For an organization which is less matured with change, incidents, etc,..what are some of the best practices that configuration management can track the server decommissions? Does the configuration management team gets involved in CAB meeti...
Jamf integration (service graph connector) with servicenow
We are getting data from JAMF into staging table SG-Jamf Computer table but from here to cmdb_ci_computer table the data is not updating. in the SG-Jamf Computer table recent updated is on 16/6/2023 but in cmdb_ci_computer table updated it is showing...
Selective access to CI's in the CMDB
A customer is trying to only give edit/update rights to the users that own certain ci's. Is there a way to do this ? I tried to create an ACL on the cmdb_ci table based on the ownership of the CI's but the write access doesn't seem to work.
Audit field property changes
Hello, is there a quick way to track changes on the field properties in particular, who and when changed the mandatory flag as we have some issues with tracking down why new fields are made mandatory which causes issues with our Discovery, kind rega...
Asset scanner on the mobile app not working - not getting the option to lookup or scan.
Any ideas on how to correct/troubleshoot the cause?
ssistance Needed for Discovery and Relationship Mapping of Rack CIs by pattern
We are encountering issues while configuring ServiceNow to autonomously discover and establish upstream and downstream relationships for non-IP-based rack Configuration Items (CIs) within our CMDB. The intended process does not seem to align with non...
Integration - ServiceNow and ADDM
Hello All, Has anyone worked on Integration between ServiceNow and ADDM?Any inputs will be of great help. Thanks in Advance!!!
Certified Application Specialist – Performance Analytics Exam Voucher
Hello Everyone, I am looking into Certified Application Specialist – Performance Analytics,I have a question regarding this topic:By Completing the Performance Analytics (PA) Advanced On Demand do you have to pay for the voucher after or does it give...
Task 08: Verify Multisource CMDB Data
I'm currently stuck on task 8 of the CMDB simulator. when it fails it says " Did the previous task validate successfully and did you run the two scripts provided with this task, try running the scripts again." I went back to step 7. I originally only...
