I have a user with itil(contains app_service_user) role, but when create application service, in this page, some field is readonly, this user has create and write rights in application service table ,but still readonly when create new one.What shoul...
Hi All, I have a custom table "u_license_data' which has a field 'u_software_installations' referencing to the Software Installations(cmdb_sam_sw_install)table.Now whenever discovery inserts a new record into the Software Installation table i need t...
Hi All, I've implemented asynchronous business rule that was triggered on Friday but didn't execute until Monday. Could someone help me in identifying the reason for this delay in execution? Thanks,Gowthaman J
Hello all, I am seeing the classes below in the Stale CI metric on the CMDB Dashboard - CMDB View?Classes:VMware Virtual Machine InstanceESX Resource PoolVMware vCenter DatacenterVMware Virtual Machine TemplateCan anyone give me some advice on how th...
Hi Everyone, Insert and Stay is not working for Mapped Application Services CIs. It works for Business Applications, I have attached the screenshot i'm getting this below error. please let me know how to fix this issue? Thanks & Regards, Abbas S...
I marked a few variables inactive on the portal and admin side, but it is still showing on my widgets tab. how to hide from there.(example project size)Attached is the screenshot for reference Thanks
I am integrating my lower instances with PROD to get the Business Application data.Now, all I need is just two fields data - name & number.But currently I am getting around 200+ fields data for each record which is not needed.Secondly, I am getting j...
When shared to a user an issue stating acl looking into it they need import_admin etc is their any way to share the dashboard with out having to give that level of accesswith that being said could a scheduled job report be able to show the data or wo...
Getting the following error when trying to load the data source any ideas? MID Server reported error: SQLState: nulljava.sql.SQLException: com.microsoft.sqlserver.jdbc.SQLServerException: Read timed out ClientConnectionId:com.microsoft.sqlserver.jdbc...
To All ServiceNow Guru's and @Brad Tilton We have few external custom component for our scoped application.We developed them when there was no presence of SOW in ServiceNow.We have added our components in Agent Workspace through related item by confi...
I have a reference qualifier on the report producer variable for my configuration item [cmdb_ci] as follows: javascript:new getCIforIncidentRecordPorducer().getCI(current.variables.category.getDisplayValue()); My categories are set up for two l...
Uninstalling a MID Server on WindowsThe MID Server runs as a standalone service. It can be removed easily to accommodate such tasks as redeploying the MID Server to another host system or changing the unique name of a MID Server when deploying multip...
According to CSDM, Application Service seems to be related to Technical Service Offering and Business Service Offering, But I couldn't find any related settings when looking at the actual Offering record or Application Service record(cmdb_ci_service_...
In the "CSDM Data Model Examples" deck, found on NowCreate, I'm looking at slide 40.Is anyone or everyone registering INCs this way?I like the idea, but don't know if I understand it well yet.Here's my use case:Caller is experiencing an Outlook issue...
We have the Service Graph Connector for Microsoft SCCM running successfully (all import jobs complete successfully in transform history) and the SCCM JDBC Connection Credentials test successfully but on the database server there are "Logon error for ...
