CI Relationships
What is the difference between a downstream and upstream relationship?
Forum Posts
Change, incident, problem how to select multiple affected ci's
Change ticket is only allowing one selection of CII believe I remember it was able to do multiple selections:
Business Rule to ensure it does not run against DISCOVERY, JAMF and SCCM integrations.
Hello All,We have one requirement to not run BR against some integration.Update Business Rule to ensure it does not run against DISCOVERY, JAMF and SCCM integrations. Also, any future system built installed, and configurated integrations. -> conditio...
CiscoDNA Integration
Hello, I need assistance locating what I should privde as the "Destinatation URI" in the CiscoDNA app. I am working on this from the SN admin perspective, but not sure what exactly to tell the CiscoDNA team to use. Directions: In the Select Destinat...
Mapping VMware virtual machine owner with AD user in service now
Hello Service now experts,I want to map the VMware virtual machine owner with AD users. And the VM owner field should be displayed with AD user name and status of the AD account. How can I achieve this? I am a newbie to Service Now, request steps to ...
CMDB Query
Hi,I need to create a CMDB Query that identifies servers lacking a ‘Business Service/Product’ mapping. This exercise will help us counter the Orphan servers issue.Currently, I have a query that displays servers with existing product mappings. However...
How to filter the invalid assets from being imported into ServiceNow
Hi, I would like to know the steps to restrict the entry of the invalid assets from being imported into ServiceNow using ServiceGraph connector. Regards,Vinitha
Removing a referenced field value in a Transform Map.
Hello, I am having a Transform Map for a Medical Department Table it has a field "head_doctor" which is of a reference type to User table. Now, my scenario is we have a record in Medical Department Table with head_doctor as "Francis" which is a refe...
Insert data in non-cmdb table using IH ETL
Insert data in non-cmdb table using IH ETL Starting from the Utah release, IRE now provides support for certain non-CMDB tables. To utilize all IRE features with these tables, you must first establish identification rules (CI identifiers and identifi...
Agent Client Collector Down Status
Hello All, I have encountered an issue with ACC showing down for my company's laptops. I researched the logs and found the following error string on repeat. [ERROR] [cmd] [error creating agent: error compacting queue: bucket already exists] Agent-Cl...
What is the table for CI Class Manager's 'Basic Info'?
In the CI Class Manager, there is a 'Basic Info' section that has the field 'Managed By Group' where you can set this value for all CIs in that class. This is some kind of 'metadata' that is tracked at the class level not on the CIs themselves, presu...
should populate date time field in catalog varialbe
Hello , My new requirement was in a catalog item i created new field called expected date. it selects future dates. There is another read only field called lead time. The purpose of the field is to subtract the expected start with current date and n...
How to skip a step in an out of the box Discovery pattern
Hi all, Can anyone help guide me on the best way to skip a step in Discovery pattern through a Discovery pattern extension? Or if there is a better way to do this. I don't want to modify the out of the box code.
Resolved! How to configure the problem, change and incident affect service/ci popup
looking to know how to change the field / views for this preview
Need real time use cases to practice CMDB Implementation
I am learning the CMDB module and need material where I can get real-time use cases.Can you please suggest me any source related to it? Kind Regards,Sarthak Shrivastav
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