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CI Identifiers

Can anyone explain the following error message? This occurs whenever I try to create a new Identifier for the server listed on the form.  

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Navraj by • Tera Contributor
  • 282 Views
  • 1 replies
  • 0 helpfuls

Unable to do service mapping for SNMP devices in ITOM

Hi Team,I am trying to build the service mapping for SNMP devices, But there is no dependent servers in the CMDB dependency view because there is only one router.  With out dependencies  i can't build the service mapping.Can you please provide any po...

Sravani123 by • Tera Contributor
  • 282 Views
  • 1 replies
  • 1 helpfuls

Reference field color change based a certain CI selected

Hello! I have onChange client script for all CIs in the Affected CI field when selected will change the field background color. var c = g_form.getDisplayBox('cmdb_ci');c.style.backgroundColor = 'yellow'; How to do one for only certain CIs that has a ...

Paul120 by • Tera Contributor
  • 618 Views
  • 5 replies
  • 0 helpfuls

Resolved! Report on changes for last 24 hours

how to report on the following for the change table:changes with a PLANNED END DATE in the last 24 hours[2]changes with a Planned START DATE in the last 24 hours, current day and next 24 hours same as current dashboard

Jobs (Batch jobs, file transfers, etc) as CI's in CMDB ?

Dear Community,I wonder if anybody had use case of tracking/recording Batch Jobs/File transfer Jobs as Configuration Items in CMDB? If yes - is there out of the box table? And what use-cases you had. We are looking to track and record them so we can ...

Mantautas by • Tera Contributor
  • 1300 Views
  • 2 replies
  • 1 helpfuls

A report to show approval date is after planning start date

Hi, I am trying to create a report for all changes that the approved date is after the planning start date. Which table would have the approved date, which would also include planning start date? what filter should be used to catch these records? tha...

jaostad by • Giga Contributor
  • 232 Views
  • 2 replies
  • 0 helpfuls

sciencelogic query

Hi All, In my Project Sciencelogic monitoring tool is integrated with CMDB to monitor servers and network devices ( will call it SL below).  It is integrated using Rest and plugins.  SL sync the devices with CMDB keeping "SL1 monitored" field true if...

What privileges do I need to manage the CMDB Health?

On a ServiceNow production environment, I want to configure the CMDB Health Dashboard, the CI Class Manager, the CMDB Data Manager and possibly other functionalities to manage data quality. Right now, I don't know exactly what data I want to monitor,...

TonS by • Tera Contributor
  • 785 Views
  • 8 replies
  • 3 helpfuls

Resolved! How to Discover DMZ network servers?

we have multiple existing mid servers, now we would like to discover DMZ based servers/CI's.Could you please help us to know how to configure our mid servers with DMZ network(what accesses need and what credentials need)?