develop new cmdbc onnector to connect to tencentcloud
hi:im going to develop new cmdb connector to fetch config from tencent cloud, any guide i can refer ?
Forum Posts
How to model the Database tracking in CMDB?
Hi All, We are currently working on creating a fundamental data model for our CMDB and need your help in creating a data model for Database tracking in CMDB. Currently we have database in On-prem and cloud with multiple database types such as MS SQL...
Avoiding Duplicates in Reports when Migrating from Business Application to Service Instance
Hi Community,Our organization is currently shifting our ITSM support model to align with CSDM best practices by moving from Business Applications (cmdb_ci_business_app) to Service Instances (cmdb_ci_service_instance).However, we’ve hit a significant ...
Oracle Database Discovery Not Triggering – Only Linux Server Pattern & Unix ADM probe runs
Hi Everyone,I’m trying to discover a Oracle RAC database using ServiceNow Discovery.The discovery runs, but only these patterns /probes execute:Linux Server patternUnix – ADM (Application Dependency Mapping).I checked the payload and I can see that a...
Resolved! Discovery should auto update the operational status from the CI
Subject: Cloud Discovery Operational Status IssueHi Team,I am currently working on the Cloud Discovery process and have encountered an issue regarding the operational status of Configuration Items (CIs). I would appreciate your input on this matter.H...
Cloud Account Management - Azure
Hi Community, While creating a new configuration for the Azure cloud provider in ServiceNow, I am unable to select any value in the Cloud Organization field. The lookup shows “No results found.”Could someone please clarify:What data is used to popula...
How to stop SG-SCCM Computer Identity from updating Model Id
Is it possible to stop the robust transform ‘SG-SCCM Computer Identity’ changing the value of an existing model id in the computer table?
Visualize groups of CI’s
Hi, I would like to show a group of top node CI’s, such as services, in a unified map. The use case is mostly related to projects etc where we want to easily visualize how all included items relate and is built up. We only have ITSM std. capabilities...
Resolved! Import external data into CMDB - Use Mapping Assist
Greetings everyone.I recently started my journey into ServiceNow, and am now preparing for the SN CSA certification: i must say it is quite refreshing to restart learning a new product after so many years.While playing around with Mapping Assist in a...
cis data foundations
CI relationships are used in CMDB to model dependencies between configuration items.For example:Application Service → runs on → Application ServerApplication Server → connects to → Database ServerThese relationships help ServiceNow perform impact ana...
How fields getting populated & validated in Industrial Workspace when New Equipment model is created
The Industrial workspace has Create New Entity button which when clicked opens a popup model. The button is ISA Action bar. The popup has "Parent" field auto-filled, Entity name and short code validation and Entity shows dropdown basis of level. As i...
Resolved! CIS - Data Foundations (CMDB and CSDM) (CIS-DF (CMDB and CSDM) - Regarding Quires.
Hi Team, I am few quires regarding this CIS - Data Foundations (CMDB and CSDM) (CIS-DF (CMDB and CSDM) course is, I have done the course thoroughly and understand the topics, but not feel confident to appear in exam, as i never worked on ITOM project...
Resolved! Questions on CMDB Ingest in CIS Data Foundation Course
Hello Community!!! I am currently preparing for the CIS – Data Foundation course, and one of the topics I am studying is CMDB Ingest. This topic mainly covers how data is populated into the CMDB, whether it comes from Discovery, Agent Client Collecto...
Resolved! I Need help with CMDB updation of operational status as per best practice?
Hi All, I have got a requirement if the Asset Team is making a CI or a record in the Hardware (alm_hardware) state field to "Retired" then in configuration item (cmdb_ci) table the Operational status needs to be changed to Retired and vice versa if i...
Resolved! in microsoft SCCM integration I am not getting data in most frequent logged in user field
in microsoft sccm integration in servicenow I am not getting data in most frequent logged in user field in cmdb_ci _computer table