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PDI Login issue

Since Last one week I am facing an issue with PDI login.Whenever I click on Start Building, It is throwing an error "User name or password invalid"I have not changed it. I am using the default password.My Instance is Online, but I am unable to login ...

Community Alums by Community Alums  
  • 472 Views
  • 2 replies
  • 0 helpfuls

CMDB data management retire policy

Hello Community, I have configured CMDB retire policy and also tested it, my question is when the CMDBtask is not in closed state, we are able to see the CI records that are included in the task, but when the task is approved/ closed suddenly the rec...

Map Attributes to Extended Table via IntegrationHub

Hi Team,I have a question about using IntegrationHub ETL to map attributes to "extended classes" when the parent table doesn't contain that attribute.I am working specifically in the Solarwinds Service Graph Connector and in the IH-ETL Class Mapping ...

Tim Hart by Tera Contributor
  • 1384 Views
  • 3 replies
  • 0 helpfuls

Resolved! Task 05: Configure Desired State Audit Rule

Hi, This is driving me mad because as far as I can tell, everything is right - I've compared it to other posts on here as well and the configuration looks identical? Task:REQUIREMENT:1. As the Cloud Dimensions CMDB administrator, using CI Class Manag...

Pattern failed error

Hi TeamHelp me to fix the below error   Operating system IP routerPattern network Router2026-06-01 11:10:07: Identifier: validation error. 2026-06-01 11:10:07: Identifier: validation error. 2026-06-01 11:10:07: Identifier: validation error. 2026-06-0...

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Rajesh77 by Tera Contributor
  • 405 Views
  • 1 replies
  • 0 helpfuls

Resolved! CI Relationships now showing up

I added the cmdb_ci_ip_address class to my application which is a dependent class. In my IntegrationHub ETL, in the "Add Relationships" step, I added an Owns:Owned By relationship between cmdb_ci_zos_server class and cmdb_ci_ip_address class. My inge...

aditimittal by Tera Contributor
  • 1383 Views
  • 2 replies
  • 4 helpfuls

How to create CMDB Data Management Task Control for testing purposes

Hi All I've prepared two Business Rules on tables - cmdb_data_management_task and cmdb_data_management_task_to_ci. Both are before insert so to test if BR works correct I need a newly created tasks in table cmdb_data_management_task - how can I do th...

Kasia5 by Tera Contributor
  • 456 Views
  • 1 replies
  • 0 helpfuls

Relationship Map in CMDB ?

A Configuration Manager working in the CMDB Workspace wants to see how CIs are connected to each other.Which tool can be used?Options:A. Relationship MapB. Unified MapC. Business Service Map Is there anything called relationship map in ServiceNow.. O...

CMDB SSH Error

Hi Team, in CMDB ServiceNow help me to fix the below error in credentials SSH authentication failed    

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Rajesh77 by Tera Contributor
  • 546 Views
  • 2 replies
  • 0 helpfuls

Best practice for Managing powered off Servers in servieNow

We have several powered-off servers in our environment and would like your guidance on how these should be updated in ServiceNow.Could you please advise whether the Operational Status should be updated to Non-Operational and the Installed Status to A...

sridivya728 by Tera Contributor
  • 500 Views
  • 2 replies
  • 0 helpfuls