I am Unable to discover IBM Data Power Appliances in ServiceNow. When I run a quick discovery on IP getting an error as "SNMP probe timed out. Target is either unreachable or there are no valid credentials for it.". I have tried creating a new SNMP C...
Hello team,I wanted to learn how category and subcategory is auto populating in cmdb_ci records....can someone please help me out?When i checked in dictionary of those attributes then i found it as "Use dynamic value" was checked as "true" and under ...
Hi,We just migrated to ServiceNow OOTB instance in our organization and the initial discovery and CI population is almost done.To support the ongoing CMDB maintenance activites, we are thinking to implement a Service request form which users can subm...
Hi everyone,I’m working on integrating ServiceNow with Rubrik using the Service Graph Connector. The MID Server is online and validated, but the connection test continues to fail with the following error: The current operation ended in state: ERROR....
Hi Team, Can you let us know the pre-requisites and configaration details to install the MID server in windows server. required detail config details to conifare the Discory in Zurich relase.
We have set up integration with Intune using Service Graph Connector. We now want to send few more fields from Intune to ServiceNow CMDB. I want to check if this connector let's us add these extra fields into its ETL transformer as it appears to be r...
Has anyone out there had to tag CIs in their CMDB related to whether or not they contained PHI? Conversation recently came up and it raised a number of questions/logistical concerns. Curious if others manage these things today with ServiceNow or how...
Troubleshooting steps perfomedStopped the MID Server service.Removed the encrypted key from the MID Server configuration.Cleared security files located in both the security and security_backup folders.Restarted the MID Server service.Invalidated and ...
I'm trying to remove records in the "cmdb_software_instance" where two rows indicate that a device has two versions of the same application, but I want to delete the row with the oldest version of that application. Similarly, I want to remove rows wh...
Hi, I want to prevent a relationship from being created when either the upstream OR downstream business application is a parent. The relationships I want to prevent from being created are:Critically dependent on::Critically used byNon-critically depe...
Hello all, Good day!!There is a catalog item in my PDI and I have created a reference field, referencing to the Configuration item table.My requirement is is there any way to show the results, in alphabetical order? For example, there are 3 CIs on Am...
I have created an archive policy in the data manager that do not need a review, so the tasks created should be automatically approved. I see that the subflow completes, however the task remains in a state of 'Pending' and the CI's that fit the polic...
I am adding a new row in the choice list (sys_choice.list) for my application for the discovery_source element. I selected the table as the cmdb_ci table and gave the element as discovery_source and gave a new value and name. basically, I added anoth...
Hello Everyone, We have setup discovery for our project and everything in initial state As part of CMDB health dashboard , our target is to keep the Correctness percentage as 90 % Now in our system , correctness showing as -10% , what are all the re...
Hi All, I want to edit the CMDB Health Dashboard(this is OOB) in Servicenow.Actually I wanted to edit this CMDB Health Dashboard and apply some filter .So i just want to know how to edit this dashboard and update/edit this dashboard.
