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CMDB Remediation/Health Metric

Hi all,Currently working on the following:As a owner of servers, I would like to be automatically notified when certain data is missing from the CIs. So obviously, the place we can see this is at Configuration > CMDB Dashboard > CMDB View Following f...

Jaap by Tera Expert
  • 2479 Views
  • 10 replies
  • 4 helpfuls

Resolved! About dictionary override

Set the following fields to be mandatory AT ALL TIMES for incident records:  - Caller, Category, Subcategory, Configuration item, Assignment group and Short description.

KavanaM by Tera Contributor
  • 870 Views
  • 5 replies
  • 1 helpfuls

reminder notification

How can a trigger a reminder notification for 10th 15th 20th day of the month to a user.

snowsid88 by Tera Contributor
  • 428 Views
  • 3 replies
  • 0 helpfuls

IRE Question

Hello all, I see some articles, some community questions regarding Identification and Reconciliation Rules.Can someone explain me the below question? We will configure Identification rules and as well as Reconciliation rules.I have read that, based o...

Lucky1 by Tera Guru
  • 1261 Views
  • 9 replies
  • 3 helpfuls

Resolved! Azure cloud discovery error on stage 43.2.2

Hello,  We are using azure cloud discovery to discover azure CI. We setup cloud admin portal for the instances, and run the classic discovery for the server. I notice 2 issues : 1. There's no relation between the instance and the server.2. Some field...

b_atricelapeyr_0-1754314562118.png

Some Impacted Services/CIs are missing on the list

Hi guys, I need help on what seems to be the problem with our UI Action Refresh Impacted Services. Some Impacted Services/CIs of the Affected CI are missing on the list whenever we click the Refresh Impacted Services. For example, In this screenshot,...

CI 1.jpg
MandyMaseyM by Giga Contributor
  • 270 Views
  • 1 replies
  • 0 helpfuls

Resolved! CMDB Workspace Inaccuracy

Hello, I was checking out CMDB 360 in workspace and I can see there that "Total CMDB 360 Records" is having 17 million records.  However, when I checked the cmdb_ci table it is fetching 24 million records.  How can this be fixed?

Screenshot 2025-07-28 191841.png Screenshot 2025-07-28 191953.png

make attachment mandatory

Write code to make attachment mandatory if priority is critical and state changed to resolved in Incident table. Please suggest.

snowsid88 by Tera Contributor
  • 690 Views
  • 7 replies
  • 0 helpfuls

Resolved! Business application form to application service

Hello all,There are some attributes that are in Business application need to be in Application service. can we use same attributes of business application form to application service ? Regards,Srinivas

dvass0107 by Tera Contributor
  • 1097 Views
  • 5 replies
  • 1 helpfuls