My team is in the early planning phase of implementing mapped application services as CIs, and we've been discussing if/when to remove the business application class from available CIs for Change, Incident, etc. This brought to light that we have a n...
Hi everyone,We’ve recently installed Agent Client Collector (ACC) on a couple of test Windows servers and configured a test MID Server specifically for ACC. These Windows servers were previously being discovered using JEA with ServiceNow Discovery, a...
Hi everyone! I'm currently writing a proposal on how our institution can follow the crawl/walk/run/fly guidelines for the CSDMv5. Our instance is new, at a few months old. In the whitepaper, it recommends starting with Business Application, (Applic...
Hi All, I was wondering what is a typical/preferred approach out there whenever you're bringing in data into CMDB through other sources than Discovery. Assuming there's source system (e.g. SCCM), a Data Lake and ServiceNow involved. Do you populate S...
We have enabled Horizontal discovery in our client environment and are discovering both Windows Server (OS) CIs along with vCenter discovery (and it's children). We are now showing duplication with vmWare Virtual Machine Instance CIs and correspondin...
What is the leading practice to maintain CMDB healthy in relation to Windows services class. Windows services that have not been discovered in the last 60 days and have the below scenario: The state is Stopped, install status Installed/Absent.The sta...
Hello All, I have a requirement to store patch information about operating system present on Certain server . In this case i do not find any OOTB attributes available that can hold patching details. Does it means it should be hold in cmdb_ci_patches ...
Hello all, Good day!! On the Incident form, when a configuration item is selected from "Mapped Application Service" (cmdb_ci_service_discovered) class, then only their related Services has to be shown for selection in the "Service" (business_service)...
If my instance has Vulnerability Response Integration with Rapid7 and also set up 'Service Graph Connector for Rapid7', would the Discovered Item coming in from the VR Integration show a 100% because the SGC already brought in the CMDB data? Also how...
Hi all, I wonder if it is correct that Service, Service offering and CI have to be managed as a pyramid.For example, during incident management in service operation workspace, I found that first of all Service has to be selected, then the related Ser...
Prepare for Kubernetes Visibility Agent deployment Prepare your ServiceNow instance and the Kubernetes cluster for Kubernetes Visibility Agent deployment. Before you begin Ensure that the following applications are installed and activated:Discovery ...
explain the four stages of discoveryexplain common issues encountered during the four stages of discovery and how to fix themwhat is the end result after discoverylist the port numbers required to run discoverywhat are the components of discovery wha...
Why is CMDB Workspace without any menu items? Instance is OOB and CMDB Workspace just installed but appears without menu items.
If you have worked on CMDB implementation projects, can you let me know how are you governing/handling updates to CI attributes, be it manual or automation.
Hello! I'm a Service Management Lead. I was assigned to initiate and manage a project to mature our CMDB. Right now, it's just a repository of CIs, there's no service mapping or interdependencies. It's taking us a lot of time to identify the impa...
