Hi Team, We are currently implementing the ServiceNow Cisco Catalyst Integration strictly for CMDB Synchronization. We do not plan to use any ITSM functionalities (like Incident or Change management) at this stage.The Cisco documentation states that ...
I am experiencing an issue with our Qualys integration where incoming computer data is being classified into the Personal Computer (cmdb_ci_pc_hardware) table.My Goal:I want all of this incoming asset data to go strictly to the base Computer (cmdb_ci...
CMDB Design DecisionWould you make the same call?During onboarding, we found a ScienceLogic export containing approximately 2,300 "devices."After reviewing the records, 419 of them appeared to be Ping/ICMP probe artifacts rather than actual configura...
So I modified an entry in the cmdb_rel_filter table. But I cannot get it to be a part of the update set of my scoped application. I also tried using the "Add to update set" utility but it is still only adding the change to the global update set inste...
Hello everyone! This post is continuing off of a few I've made in the CSDM forum (such as this one), but I felt this was more directly tied to operation of the CMDB and therefore I'm posting it here. We currently only have access to ServiceNow ITSM a...
CMDB INSIGHTS Insights view shows the level of adoption of various CMDB features and application services to improve the overall health of the CMDB. To access the Insights view, navigate to Workspaces -> CMDB Workspace and then select Insights in the...
How to make visible for business application records in the playbook to update the details by using "activity stream"below the activity stream, but how to configure within playbook within workspace to show for update activity. https://www.servicenow...
Hi Community,I'm facing an issue while importing CMDB data from Excel into ServiceNow and would appreciate any guidance.EnvironmentImporting CI data from multiple Excel files (different CMDB classes).Using Import Sets and Transform Maps.Target tables...
Hi Community, We are trying to Integrate SolarWinds with ServiceNow for alerts management. We are successfully getting all the alerts, but I want to get more information on those alerts from SolarWinds. How do I do that?Here when you see in Additiona...
Hi Experts, I am looking to gain end-to-end expertise in ServiceNow ITOM and would appreciate recommendations for a single comprehensive source (or a few key sources) that cover: • CMDB Fundamentals & Best Practices• Discovery (Windows, Linux, Networ...
Can someone help me to understand the logical and physical mapping of below models and phases. Business Process , Business capability, Business Service, business Application and Infra should be mapped in the sequence with CSDM 4.0 and CSDM 5.0 Thank...
Hi Everyone,We are currently reviewing a large number of ServiceNow Discovery Home errors across the following categories:ConfigurationInternalCredentialsNetworkCMDBMany of the error records only contain IP addresses, and we are finding it difficult ...
Hi Community, In the case of SGC Tanium usage, Tanium provide the last 90 days data.We can found in some cases, several records for the same servers.We want to filter the oldest records to prevent flip-flap on Cis records.We installed the Integration...
We are working to setup Intune SGC to pull in devices and software. We noticed that Apple\Androids are pulling in. We are not currently managing phones so we do not need those CIs pulled in. We don't want to limit all mobile devices as some of the co...
Hi Community,I'm facing an issue while importing CMDB data from Excel into ServiceNow and would appreciate any guidance.EnvironmentImporting CI data from multiple Excel files (different CMDB classes).Using Import Sets and Transform Maps.Target table ...
