Has anyone else encountered the same issue as I have at the moment. While trying to formalise the structure of our CMDB according to the CSDM 5 guidance, I have encountered three Fields with the same of very similar choice values. What I am missing i...
Dear ServiceNow Community Members, greetings !! I am not able to load the data for Non-CMDB tables [for example: locations(cmn_location) ] using IH-ETL (IntegrationHub - Extract, Transform, Load) in PDI.I tried to read the below KB Articles, but not ...
Hi everyone, our catalog form is using Flow Designer instead of Workflow when creating RITM/SCTASK tickets. Now, we have 5,000+ invalid RITM tickets that we need to cancel, along with their flow executions. I just want to ask what the best way is to ...
Hi all,We’re currently implementing Network Discovery within ITOM and are trying to better understand how it handles newly discovered subnets in dynamic network environments.Use CaseOur environment frequently introduces new subnets, and we’re aiming ...
We’re seeing duplicate Windows Server CIs created by ServiceNow Discovery where the newly created CI has an empty Serial Number. These duplicate records appear to be created during Discovery runs and only once per affected server.Key indicators on th...
Hi Team,While testing the dev instance for the Zurich release, I encountered an error in the following location:Discovery Admin Workspace → Tuning Tab → Checks sectionCould someone please help me understand why this error is appearing and how to reso...
Our team is seeing errors with the IAM role we use for CMDB Discovery in our AWS Organization. We are seeing the error on an extremely small subset of our child accounts in our AWS Organization. It appears to be trying to sts:AssumeRole to a role tha...
“Hi Community team, I need help converting the tab labels like **Threat Assessment** and **Reporting** (shown on a ServiceNow form/section) into **French**. When I switch the language to French, these tab captions are still showing in English. Could ...
1. AssetRepresents the financial and ownership view of an item (cost, owner, vendor, lifecycle)Tracks the complete lifecycle from procurement → usage → retirementMainly used for asset management activities like audits, compliance, and cost optimizati...
CI Reclassification refers to updating a Configuration Item’s class (for example, from Server to Windows Server) so that it accurately reflects its actual type. IRE plays a huge role in CI Reclassification.Example 1 :Let's consider a Windows Server w...
I’m experiencing an issue where multibyte characters become garbled when retrieving Fortigate configuration through Discovery.In the Discovery pattern, I set the Operation to Parse Command Output and specified show system interface in Set Command Det...
We are receiving IRE errors in the import set table after the record is send by third party to our staging table. The Errors are :- {"cmdb_ci_database":{"incomplete":1,"errors":1},"cmdb_ci_service_discovered":{"unchanged":1},"cmdb_ci_linux_server":{...
I've an issue with Task 03: Configure Schedule for Health Dashboard Job as i've updated the 3 jobs:-CMDB Health Dashboard - Completeness Score Calculation-CMDB Health Dashboard - Compliance Score Calculation-CMDB Health Dashboard - Correctness Score ...
We have configure a couple of ServiceNow Egress connectors in Apptio to send data from Apptio to ServiceNow.I created the proper reports for Service Offering TCO (Including Breakdown 1) and Service Offering TCO (Including Breakdown 2). The connectors...
I got this task result that prevents me from validating the task.Did you correctly import 6 CloudDimensions (CD) servers?I have searched the community search to see if I can try something different but mainly the Field Maps Related List does not see...