please share the complete list of tasks handled under CMDB BAU projects, along with the associated troubleshooting scenarios and resolution steps?This information will help in:Building a centralized CMDB BAU knowledge repositoryEnsuring consistent ha...
Can anyone please guide me to Automate the ''end outage' in cmdb_ci_outstage when incident is resolved, with Flow Designer (already implemented through after Business Rule) , Expected Result: When incident is resolved, Automate the EndOutstage and u...
Can I get help to understand what is 'assigned to' on computer in ServiceNow mapped to from Intune? There are two fields in Intune - 'Primary User' and 'Enrolled User' I can see the data stream is using the API /deviceManagement/managedDevices/ Th...
We're looking for the correct place to put our IDF/MDF information, similar to data center/computer room. However, looking through the available classes, nothing really seems to fit.
Issue OverviewWe’ve built a Query Builder model to extract CI records related to a specific Business Application. The application owner is defined on the Business Application table, and they require a full extract of all related CIs for analysis.The ...
I get this error when trying to pull digicert from discovery schedule.
I am not able to get the Integrationhub ETL under the Navigate to Configuration > IntegrationHub ETL i am using ServiceNow Platform Implementation (Zurich) (Course) / SNPI - Import CMDB Data (Content) .i completed course 95% but due to this Integr...
Hi Community,We have auditing enabled and it is working correctly in both DEV environments but on PROD environments. Audit entries are being generated as expected for most records.However, we are facing an issue with a specific CI record (Linux Serv...
As we start to stand up Co-Pilot bots, the business has decided they want to start tracking these as CIs. I'm curious to know how and where other organizations are tracking this data. In cmdb_ci_appl_ai_application? As a service offering? Someth...
I am working on a dashboard to show Business Application to Application Service relationships and need to filter only L1 (direct) relationships from the Service Association CI table. In the Relationships UI, setting the max level to 1 shows only L1 r...
Hello Everyone,I need to update a catalog in ServiceNow where a specific tag must be applied automatically after an incident is created.In my Record Producer, I have a country variable with five country options. I have also created five different tag...
Owned By is someone who owes the CI , and Managed By is the Technical Owner of the CI , Support Group is one who is responsible for ITSM tkts like incident or change Since these are not populated through Discovery , they are manually handled , at th...
Hi, What are the best practices around using the new CI Classes AI Function and AI Applications in the CMDB? If we have built an AI Agent or skill inside ServiceNow, does it make sense to create an AI Function for it? If the above (A ServiceNow AI Ag...
CIS- DF - CMDB& CSDM exam was truly a journey, for me and I am happy it was an happy ending. This was my first attempt at this as ServiceNow made it mandatory to keep all the certifications active I was really worried reading posts and comments fro...
In CMDB Workspace Home page-we need to restrict Important actions, CMDB health, Total CIs widget to CMDB Admin role only.Also In quick links (Create CI, Relationship health dashboard, Unified Map) to cmdb admins only. How we can achieve this ?