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Resolved! Deletion of 3.0M records from resource table

I'm working on cleaning up 2.5M records from a CMDB table and have tried tried multiple approaches such as Background script, Data manager policy, cleanup table option, direct delete from table list view , but each has performance impacts or takes to...

VenkataSaiM by Tera Contributor
  • 1242 Views
  • 14 replies
  • 1 helpfuls

Discovering Windows Server in DMZ

We're trying to set up Discovery for our DMZ, our security team has given their blessing to open up the needed ports between our MID server and the DMZ but only the bare minimum needed for discovery to work properly.  I've read a bunch of KBs and art...

Amanda35 by Tera Contributor
  • 784 Views
  • 3 replies
  • 1 helpfuls

Tags for on-prem configuration items

My company has a vast number of configuration items.  For the cloud-based CIs, we have tagging guidelines so the tags are ingested into ServiceNow during Discovery.  For on-prem CIs (not discoverable) we are finding that support groups do not have th...

Resolved! Checking user role in flow designer

i wrote the script that selected user has the admin role the the flow should be continue. here when tesing i am getting this error message. "Error: Cannot read property "variables" from null,Detail: Cannot read property "variables" from null" 

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saikumarkak by Tera Contributor
  • 571 Views
  • 5 replies
  • 1 helpfuls

Do IRE Calls honor ACLS against CMDB tables?

Hello friends, We have configured READ ACLs in CMDB,  want to ensure if those READ ACLs are honored/followed by IRE Calls. Query Before Business Rules are honored, but not sure of ACLs. Anyone has any thoughts? Thanks,Rahul

RahulY00040 by Tera Contributor
  • 277 Views
  • 1 replies
  • 1 helpfuls

Resolved! CMDB Data archiving

Hi all,   We are thinking of setting up archiving rules for our CMDB tables using the CMDB data manager to archive CIs if they haven't been discovered for 30 days.   Can someone confirm if an archived CI comes back to life (discovered again), will th...

ayman_h by Kilo Sage
  • 3931 Views
  • 6 replies
  • 8 helpfuls

cmdb logical relatioship

I am working on cmdb ,need advise on this I have CE router and PE router LAN Gi1/0 -> CE67676-> WAN GI1/1.554 -> WAN LINK-> Gi1/1/1->KBCN5657->Gi1/1/4(.554)-> 2/2/2->PE24233(2/2/2.554) CE router CE67676has interface WAN GI1/1 and sub interface WAN GI...

Shazzam batch size

Shazzam batch size by default is 1000. i have to discovery 3300 computer devices in that case what should be my Shazzam batch size and how can i manage it from ip range.    

snowsid88 by Tera Contributor
  • 230 Views
  • 1 replies
  • 0 helpfuls

How to upload the data using flow designer

Hi Community,I'm currently building a process to upload Configuration Items (CIs) into the cmdb_ci table. The requirement is as follows:A catalog form allows users to upload CI data via an Excel sheet.Once the request is submitted and approved, the d...

zee15 by Tera Contributor
  • 997 Views
  • 7 replies
  • 0 helpfuls