We previously used the Nexthink CMDB Connector until version Yokohama which coincided with SAM deployment. As we were unable to recover & ServiceNow would not support, we uninstalled. However, we are wondering if anyone is using the Nexthink CMDB C...
What is the standard process for creating new CI for Data centre class.
My PDI does not display the "NEW" button in my COMPLIANCE under Class Manager. I am only able to create a new certification filter, certification template and audit in the COMPLIANCE module. I want the NEW button to be visible so that I can create ce...
HiWe are trying to establish the plugins/solutions/spokes etc. required to implement the automated revocation of unused software installations. These installations were deployed using SCCM / MECM, also we have successfully configured the Service Gra...
How to create Baselines?How to create baselines with different CI classes? (Servers, and network devices, and workstations, etc....) Dave Batson
1. Delete a temp entity record in backend table (cmdb_inst_application_feed/sys_rte_eb_entity) 2. Go to IH-ETL mapping of above deleted entity, navigate to step 1 basic details 3. Pull a new import set or switch to a different import set 4. Go back t...
under CMDB 360 In CMDB Multi‑Source Data, seeing attribute column headers as Col 0, Col 1, Col 2… instead of real field names. How to get the attribute names ?
A user with appropriate roles such as admin/cmdb_admin is unable to delete reconciliation rules from CI Class Manager. When attempting to delete a rule, the system displays a success message, but the rule appears again afterward.I verified that the r...
Hello,I am a junior Configuration Manager, and I am currently facing the following CMDB challenge.We recently installed several new printers that were not initially created as Assets in ServiceNow. These printers are now being discovered through the ...
Hi, We have users who cannot see CMDB configuration Item records in servicenow The users already have admin role and itil/cmdb_read roles asssigned, but still the CMDB records are not visible. can anyone help with the root cause and fix for this issu...
I have setup connection to CrowdStrike Succefully. Created the Datasource using the connection as explained in the Installation Guide. However, during Test Load 20 record on Datasource, i am getting the error :org.mozilla.javascript.JavaScriptExcept...
I would like to configure the CMDB Health Dashboard to display only the principal classes.
Understanding CMDB Dependent CI Deletion Policy in ServiceNowIn any large CMDB, relationships between Configuration Items (CIs) evolve constantly. Services retire, infrastructure changes, and dependencies shift. But what happens when a CI loses all i...
I've noticed the pattern for Network Routers has not been updated in 2 yrs. About a year and a half ago we started replacing our vedge routers with cedge routers. (Cisco's move away from Viptella). Unfortunately, we are no longer discovering networ...