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How to align table in email script ?

Hi everyone,I want to align table in email script with header and values for certain field.I have written email script, I am getting data but alignment is not proper. could anyone give a solution.email script:For Headerif (tableName == "cmdb_ci_servi...

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Community Alums by Community Alums  
  • 525 Views
  • 2 replies
  • 0 helpfuls

Can we retire child CI if CI is retired?

Hello World!! I have requirement in which there is Server and there will be some child CIs to it.If SERVER is retired then its child CI should get retired. I have checked the CMDB data manager but it wont work for child CIs.  Is there any way. Please...

Sunil31 by Tera Expert
  • 409 Views
  • 1 replies
  • 1 helpfuls

CMDB SLA Metrics Calculation

Hello, We just have done CMDB setup and currently in BAU. May you pls help us How we can perform the SLA Metrix calculation and what are the steps to be followed. It would be great if you could share any SLA Metrix samples.

CMDB basic questions

Hi guys, I'm new administrating and trying to build from the scratch the CMDB of my company. And I have 3 questions maybe basics for you, but I hope you help me to answer or give me a guideline so I can move on.1. I've have being working in the CI's ...

Exclude some users while writing business rule

Hello All,I have a requirement where I need to exclude some users(John ty,Umily gour) while writing business rule. If user is from the list even though he has title svp he shouldn't get assigned as manager (function executeRule(current, previous /*nu...

Reshma2 by Tera Contributor
  • 676 Views
  • 5 replies
  • 0 helpfuls

Fix script for changing the CR state

Change request was cancelled but it is still showing up as needing approval in approvers queue. It should not be in the approvers queue . What Can I do to make  disappear those in approvers queue automatically, those  are in "requested" state now , H...

Vasavi O by Tera Contributor
  • 720 Views
  • 3 replies
  • 1 helpfuls

Script make date 2 weeks ahd

Looking into when the user submits the form and selects a due date  that it will auto populate the due date field on the SCTASK form  Script:task.due_date = current.variables.respond_by;How to make this script make the date ahead by 2 weeks of the se...

Resolved! Stop ServiceNow from updating printer class

Hello all I am trying to stop ServiceNow from updating the printer class.I am using a discovery source that doesn't use the IRE.Since it doesn't use the IRE, the Reconciliation rule doesn't work.Does anyone know of another way to stop the printer cla...

Resolved! Delete Duplicate Serial Number assests

Hi all, In the hardware table we have duplicate assets with same serial number.I want to filter out which assets are having same serial number. and delete the oldest records and keep the newly created assets.I need to build script to delete data.Can ...

Prince Sai by Giga Expert
  • 667 Views
  • 1 replies
  • 1 helpfuls

Resolved! fetching data from email body in server side script

Hello experts, I have a following email body. I want to fetch the 'Critical' value and store it in some variable in inbound action script . I also have the regex expression    Alert Level: (.*).Can any1 tell me how to retrieve the value 'critical' an...

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Deepika54 by Tera Contributor
  • 1051 Views
  • 12 replies
  • 2 helpfuls