How to create change template and add 3 -4 task to the CR when this template is applied to CR
How to create change template and add 3 -4 task to the CR when this template is applied to CR
Forum Posts
Installation a MID server in PDI
Hello Experts, Do we have a way to install MID server in the PDI's ? Has anyone tried it. RegardsNilanjan
Duplicate Tasks are being created with nothing to remediate
We are receiving new duplicate tasks created when there is only one active CI and the other record is empty. Why would this occur? One oddity is that a relationship was defined in some classes. I reviewed the CI with the relationship noted, but noth...
Model categories not updating for User
Hello, I have trouble getting the model categories to correctly display on the User. We want to make it so that we can see what specific assets are deployed to the user. I went to the form layout and chose "Asset -> Assigned To" which I think is the ...
Resolved! Creating a report using Database views
Hello, I would like to create a report for our Service Desk. They would like a report that pulls all activity from the Task table as well as the Interaction table so that they may track any trends. I have created a database view between the task ta...
Is there any doc about the required fields that each class of CI must have as best practice?
I wanna make sure that I am setting up the correct required fields for each CMDB Class but I would like to know too if there are some best practices about this
IRE error: Cannot have Lookup Rule for a Dependent Identity Rule on 'cmdb_ci_ip_address'
We get around 8,000 of these errors every day. How can we fix this?
invalid life cycle stage and stage status combination error message
Hi All, Im working in my PDI trying to understand Life Cycle Stages and Status in the location table - cmn_location_listWhen trying to update Life Cycle Stages field I get error message "invalid life cycle stage and stage status combination error mes...
Merging Two tables to fetch the report in List View
We have a requirement, where we need to merge two tables based on OA(s) column, where OA is a List Collector field on table A (Highlighted in green as shown in SC).Table B is highlighted in Blue, based on OA(S) field we have to pull data from table ...
Resolved! How to Auto Populate Sys_id of the record in Model Number Field ?
Hi,Recently I created A 'NEW' UI action on 'Product Model' Related Banner List. After clicking 'NEW', I am able to create new product model. After submitting the form I want Model Number Field to be auto populated with sys_id of the record. I want s...
Missing Fields when creating ServiceNow Template under Incident Table
I am creating a Ticket Template for Incident under INCIDENT TABLE in ServiceNow however my needed fields are missing such as Work Notes, additional comments etc. I tried creating a template under Catalog Task and fields there are complete. Here ...
Resolved! Solved - Robust transform unable to find reference values post Tokyo upgrade
After Tokyo upgrade we found that reference fields are unable to perform and match record based on sys_id, same robust transform works perfectly fine in Sandiego instance. I made a video to demo the issue. Looking for help if someone has faced simila...
Resolved! CDW and SNOW Integration
Good afternoon, everyone, Has anyone integrated CDW with SNOW? The context of this question is that anytime my company buys hardware from CDW, a file is generated with serial numbers and asset tags (along with other details) of all of the items bein...
Resolved! How does CMDB Health calculates the total of CI's for duplicate Metric
I'm getting use to this CMDB Health tool. This tool to know the current duplicated CI in the CMDB table is very useful but where is this number coming from ? Those 2,746,518 CI are not actually the real number of active and operational CI that I curr...
Resolved! Where is the "Attestation" CMDB Policy Type?
I'm attempting to configure CI Attestation, and the Attesting CIs (documentation) says "use the CMDB Data Manager to create an Attestation policy" But when I follow that documentation, there is no option for an Attestation Policy Type (below).
