SCENARIO:In this scenario, you test the reconciliation rule by trying to update a record last updated by ServiceNow with data collected from a data source of LANDesk.The script contains a changed value for RAM from a discovery source of LANDesk. The ...
There are multiple resource groups in the Azure subscription, but only one of them is the resource we want to scan with Discovery this time.We do not want to have asset information for other resource groups in ServiceNow for security reasons. Is it p...
Hello all,We have created 2 ETL. With First ETL we are creating records in cmdb_ci_ip_switch table. After few minutes of the ci creation in the Ip switch table, asset record is getting created automatically.Then we are running the 2nd ETL to update t...
Hello Everyone, We have an integration with Intune where we save the Intune Devices in our instance. The next step is to map the intune applications with the devices. We can see the applications as software like 7-Zip, Adobe Acrobat, Notepad++,...The...
We've been starting to populate our CMDB, starting at the bottom (servers, routers, switches, phones, etc.), the Configure Items piece of the Manage Technical Services area of the CSDM. At this point, we want to start moving "up", and start grouping ...
Our CMDB is using both Discovery and SCCM-SG for populating CIs. Recently we started noticing few duplicates coming across our remediation duplicate tasks. As we researched we noticed that SCCM is changing the SN fields as well as Discovery. We ha...
Out-of-the-box, our ServiceNow contains multiple classes having the same label.e.g. "Cloud Resource" is both the label for "cmdb_ci_cmp_resource" and "cmdb_ci_cloud_resource".(There are also other classes with the same duplicate labels.)This makes it...
Hi,We are trying to integrate Manage Engine OPManager with ServiceNow & we followed below process.https://www.manageengine.com/network-monitoring/help/integrate-servicenow.html But we are observing below issues:- 1.For Windows & Linux CIs which sync ...
I am building an integration using Integration Hub ETL. I need to map some of the data to fields in the alm_hardware table. How can I create mappings to this table? I only see tables under cmdb_ci.
Hello All, I'm wondering what will be the best process for virtual appliances in CMDB. The virtual appliances like IP routers, firewalls, etc,.. are being discovered in CMDB which creates the VM instance record and the hardware applaince record which...
Around 6 years back one of the customer asked us to retrieve the patches related information using Discovery product.That time had came across this article - https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0695180 Even today it...
Hi All, We are planning to implement Data Archiving for CMDB. Initially we taught of using Data Archive feature, but later when going through Servienow documents, it is mentioned to use Data Manager for Archiving CMDB.But there is no mention about wh...
Hi, We are planning to set up Cohesity storage system discovery,please help with steps in detail Thank you
I have a requirement I need to store different applications and associate roles with the application in service now and would also need to associate an Application with an user. I could see the cmdb_ci_appl table and also the cmdb_rel_user_type, whe...
Please refer the following documentation regarding details information on products discovered:https://docs.servicenow.com/bundle/vancouver-it-operations-management/page/product/service-mapping/reference/r_SupportedApplications.html Hope this helps!!!
