Hi, All. We have this field in our incident form called "country code". However, when I tried to add this into the columns to download the reports, it is not available in the option: Can someone help me on how to add this? Thank you.
Hi All, Good Day. I have just started exploring WORKSPACES and need help in understanding CMDB Workspace System Readiness, Requirement Analysis and Feasibility check. We are planning to implement CMDB workspaces in our environment. Appreciate your va...
Hi All, I'm trying to filter a staleness rule to exclude cmdb_ci_server and only show workstations. However, i can only select cmdb_ci_computer table if i want to see workstations. Does anyone know of a way i can filter a staleness rule to only incl...
There is custom CI class that got extended from cmdb_ci table. In that custom ci class there are 6 additional attributes. There are around 5.5k records existing in that custom ci class table.Now I need to move all the CI records from the custom table...
Hi AllI have query regarding service_offering table.Based on the service_classification field parent reference values need to show.For example service_classification is technical service then technical service related records needs to show in parent ...
I'm considering creating a new CI class for monitoring checks. My goal is to be able to tell which of my CIs are being monitored and how. I don't see any OOTB classes for this. Eventually, it would be handy to use Discovery to query my monitoring too...
Our InTune integration with ServiceNow was working perfectly. However, the latest InTune Spoke has caused an major issue with our use of this partnership. Previously we were able to pull the user from our InTune environment and populate the assigned ...
Could someone suggest how to create a SN report to list Cis with no relationships?For instance, Server CIs Type which have no relationships. Thank you for the help!
We are using the Tanium and Ordr Service Graph connectors in ServiceNow, and I am noticing that our ITOM Licensing report has not changed that much. Why is this? It is my understanding that anything that is brought in through Discovery or a Service G...
Hi All, In our instance it is taking longer time(almost 1 day for 42k records) to complete Service Graph Connector for Microsoft Intune - SG-Intune Computer scheduled data import job. Please help me if I am missing something. Thank you,Best Regards,R...
Hi Everyone, we're going to have Assets/CIs create dvia interface from an external source. Corresponding Model Categories need to be created for those as well, and this is where I would like to tap your collective experience 1. It is clear that SN C...
Hi, I have a requirement to pull several .csv files from the MID server and process the data in ServiceNow. Could someone suggest what is the best way to achieve it? Few things to consider..This folder will contain multiple types of files but I only ...
Hello, We are trying to test the "CMDB Retirement Definitions", but there isn't much docs explaining how it works besides how to configure it. Can someone please give us some info? https://docs.servicenow.com/en-US/bundle/utah-servicenow-platform/pag...
The IP switch table in ServiceNow stores information about IP switches such as their name, model, and serial number. The Switchport table stores information about individual switch ports, including their name, number, and status. To insert data into ...
Hi All, "Assigned to" sync not working between cmdb_ci_computer and alm_hardware tables in Servicenow.Mapping in asset-ci mapping table is correct. We have a third party integration called ABCD, when they push the data, the information is getting upd...
