Hi, I've a requirement to discover desktops/laptops for people who are working from home and desktops/laptops which are connected to VPN. So, how would I go about discovery such kind of devices through ServiceNow Discovery. Thanks in advance.
Hi There, Is it recommended or allowed to use the cmdb_ci table as an identifier table for third-party application development?
Hello,We created an ETL to import WYSE Devices from the Dell portal to SN. The first import and insert worked fine, We were able to import all 1000 devices into SN without any issues. Now we have upgraded these devices to a different/latest model but...
My fellow SN masters, We had the custom CMDB tables/classes created and through custom integrations we have been populating them. Now, SN provided the module which has new CMDB tables with fields. Now, we would like to migrate the data from multiple ...
Hi All, I am configuring SG for Intune and there is a step to configure Mid Server. Is it required to have mid server configured for SG-Intune. As its mentioned on Docs in its configuration steps - If needed, configure the MID Server. How do I identi...
Hi, When CI's are created manually, the Model ID field is set to "Unknown" and sometimes its set to some other values. Which script/code sets the Model ID field on CI when created manually?
Dear Community, I trust that you are doing well, We have done an integration Service Now > Intune with Service Graph Connector, everything is working fine but we need additionals properties / attributes like Jointype, and others and especially physic...
I have a catalog form with a list collector variable which points to cmdb_ci_server. The list collector also has a dynamic filter which filters the list of servers for the pick list in the left pane of the list collector. My problem is that the l...
Hi Team, We are trying to import data from excel to ServiceNow using Integration HUB ETL.Our excel data has Parent-Child relationships in excel.Example- Equipment-->Slot-->Card-->PortMulti level relationship. How can we import data along with relatio...
Hello, As of today, I've been running Certificate Discovery for some months and already more than 2,500 Certificates are in our CMDB. Now I'm interested in discovering one Certificate in a Windows Server that expired last month and gave us issues, a...
HI Team, There is a requirement to create a work notes field in a custom table which is not extending the Task table. Any notes added to the work notes should show the user name and timestamp below as shown in activities in Incident
Hi Everyone, Hope you are doing well. When I removed mainframe CI from application service map usually it removes the relationship from Service configuration Item association table but it is still showing the relationship in Service configuration Ite...
Hello,Just wondering if there is a way to do a bulk remediation of CI's?We have identified the issue and have resolved the cause of the duplicates so wondering if there might be a way of remediating more than 1 at a time.thanks,Danelle
What does the absent attribute in the cmdb_running_process table mean? How is it set, and what does it mean when a running process is absent? I wasn't able to find anything on the servicenow support or docs websites.
While assets such as mouse, keyboards, etc; i.e. consumables that are not included in the CMDB, 1) are monitors considered as consumables also? 2) Do you track consumables within the Asset Mgt DB? 3) For Personal Computers (Laptops, desktops, table...
