There is already an OOTB mapping in 'Asset CI Hardware State Mapping' table for below: I added the below because I don't want Assets changing from In stock to In use when CI Hardware Status changes to Installed and Substatus changes to In Use when i...
I have a story from the CMDB team to "Please change the Application Services table so that the Version syncs from the Business Applications table' I looked on the Business Applicatioins table and the 'Version' field is custom and was added by the Ser...
I am looking to change from the old SCCM Connector to the Service Graph connector for SCCM. One issue i have is the assigned to on computer objects comes through as domain\username formatbut our servicenow users come from Azure AD and no nothing abou...
Basically, I am looking for a report which captures and reports users' interaction with specific Service Now application.So, I am looking for guidance or direction on how to create such a report. I am not sure if there is any OOTB users' usage report...
Hi Team , Need Change Model step by step documentation. Our client is moving from change workflow to Change Mode via flow designer I am new to change model . Can you please advice how to start
Hi, was wondering if there's any future plan or direction for the Appliance classes by ServiceNow? Initially our organisation had to create our own 'custom' Appliance class, but now realise that since the Rome release there are 2x Appliance classes c...
Hi Team, We have integrated Device42 to ServiceNow with Device42 cloud connector. Her I have a doubt.1. Device42 Appliance pushing the data to ServiceNowor2. ServiceNow is pulling data from Device42 Appliance. Can you please help me on this. Thanks...
Hello Everyone,I have a doubt on "Assigned to" field configuration in the Hardware table(alm_hardware) and CI Form (cmdb_ci_computer).For Example If I change the "assigned to" field in the hardware table , the same user is updating in the CI Form.The...
Hello all,I have a published SN report that lists a number of Business Applications based on condition filters. The published URL for the report is getting emailed to ITIL and non-ITIL users in order to view.Unfortunately the report is showing empty...
Hi team, i want to call email script in my send email action in flow designer please suggest
Hi Community,My use case:--I am importing data into the COMPUTER table, but i want if the user selects os is Windows, then the same record should be inserted into Windows Server and i did that. But the problem is when i import data into computer clas...
Hello Team,I have configured the attestation policy , but when the task is generated I am not able to see auto attest CI option. I have enabled discovery and added the property as specified in the below link.#https://docs.servicenow.com/en-US/bundle/...
Hi - I am working on a large CMDB implementation and so far I have not managed to see the value for the Recommended Fields score. I keep going above the threshold which is currently set at 700K. However, after running the jobs, I can see that I onl...
Hi, Clients CMDB is being updated manually using transform map. We have now integrated SCCM to pull the end user devices. But we have encountered a case where serial number is present in the CMDB in small alphabets (eg: etwagsn) and when SCCM is brin...
We have installed the Qualys CMDB Sync application (2.2.0) latest version. We have detected that it creates duplicate CI's and we don't know how to prevent this. We have read all the Qualys Cloud Platform documentation when installing it on our test ...
