Hi all.Just a general question. I know the definition of Assets vs CI but still torn if mobile devices such as smartphones, cellphone phones, and AirCard should be entered as Assets or CIs. For anyone who has done this, please let me know and provide...
Hi, All.I have installed all the plugin need for Handheld Computing device.However, when I wanted to input/create new entry the form is not available on search.I need to go though this to get the form:Is there a way that this can be available in navi...
I have a report on a dashboard that displays a score of the infrastructure related to services. We have a choice field called service team that is on the cmdb_ci table as well as all of the cmdb_ci_service tables. The values on the service tables ar...
Hi community;I want to understand the complete architecture of CMDB, and if we want to use service Mapping, how we can customize according to clients services requirement.
Are there official definitions for what a relationship type actually means? Personally, I see a difference between Consumes, Depends on and Contains but others I talk to use them interchangeably. ConsumesTakes from the other, data, instructions, et...
Hi guys,Hardware models and computer model which under comes under product catalog both are same or different ,How to Create a new Computer Model IDsLenovo ThinkStation P360Lenovo ThinkStation P360 Ultra Can you please assist me.Thanks in advance.
Hi guys, I am after a little advice around mapping database CIs to application services. We recently mapped 120 SQL servers (windows servers) to application services during one of our first iterations of creating a meaningful CMDB. These windows ser...
Hi, In alm_hardware table by default the Sate and Substate getting updated with the previous value and updated by showing with different user and not at all related to any previous value.how can we fix this issue in the system? thanks
Good afternoon, Is it possible to create logical groups of devices from the CMDB or Business Services? For example, I want to group together a list of servers at one office location or I want to group together all of the workstations in our Seattle l...
Hi All, I believe this new business service table was introduced when the DPM plugin is enabled. However it has caused a dilemma and was wondering how has others managed this. Initially, we had the business service table which was [cmdb_ci_service] ...
Hi Team,I am new to ServiceNow and I have just signed up with a trial account. Once I login with my account, I cannot see or navigate to Service Management Page where I can search for Plugins like SCCM (attached screenshot). Is this not available in...
Hi, Does anyone have any clues or tips about capturing backup policy information against Server CIs? Specifically, backup frequency and retention period. The purpose or intent is to use the values to perform a periodic attestation that backups are be...
Hello, I'm doing some testing with two CIs, a computer and a printer. In the CI records, I have the printer relationship set as a child of the computer. If I look at the asset records for each device I don't see any type of relationship, which is ki...
Hi, I am starting to use the IntegrationHub ETL to pass data loads into the CMDB through the RTE & IRE. However if the data has a field (e.g. Environment) that maps to a Choice List field in the target table, any invalid data just gets entered in rat...
Hello i'm playing a bit with the IntegrationHub ETL and i came across a problem i can not solve. My Input is a Excel:Name,Costcentersrv21,001srv43,004 I want to import Servers to the Windows Server Class and automatically populate the Cost Center fi...