I am looking to change from the old SCCM Connector to the Service Graph connector for SCCM. One issue i have is the assigned to on computer objects comes through as domain\username formatbut our servicenow users come from Azure AD and no nothing abou...
Basically, I am looking for a report which captures and reports users' interaction with specific Service Now application.So, I am looking for guidance or direction on how to create such a report. I am not sure if there is any OOTB users' usage report...
Hi Team , Need Change Model step by step documentation. Our client is moving from change workflow to Change Mode via flow designer I am new to change model . Can you please advice how to start
Hi, was wondering if there's any future plan or direction for the Appliance classes by ServiceNow? Initially our organisation had to create our own 'custom' Appliance class, but now realise that since the Rome release there are 2x Appliance classes c...
Hi Team, We have integrated Device42 to ServiceNow with Device42 cloud connector. Her I have a doubt.1. Device42 Appliance pushing the data to ServiceNowor2. ServiceNow is pulling data from Device42 Appliance. Can you please help me on this. Thanks...
Hello Everyone,I have a doubt on "Assigned to" field configuration in the Hardware table(alm_hardware) and CI Form (cmdb_ci_computer).For Example If I change the "assigned to" field in the hardware table , the same user is updating in the CI Form.The...
Hello all,I have a published SN report that lists a number of Business Applications based on condition filters. The published URL for the report is getting emailed to ITIL and non-ITIL users in order to view.Unfortunately the report is showing empty...
Hi team, i want to call email script in my send email action in flow designer please suggest
Hi Community,My use case:--I am importing data into the COMPUTER table, but i want if the user selects os is Windows, then the same record should be inserted into Windows Server and i did that. But the problem is when i import data into computer clas...
Hi, Clients CMDB is being updated manually using transform map. We have now integrated SCCM to pull the end user devices. But we have encountered a case where serial number is present in the CMDB in small alphabets (eg: etwagsn) and when SCCM is brin...
We have installed the Qualys CMDB Sync application (2.2.0) latest version. We have detected that it creates duplicate CI's and we don't know how to prevent this. We have read all the Qualys Cloud Platform documentation when installing it on our test ...
I have recently observed that Import logs are not created when you import something using the transform maps. Below is the resolution of this issue, In order to enable the import logs again,you have to create this property and set it to true: glide.i...
HiRecently we noticed that some of the default Service Graph SCCM connector mappings were missing.We don’t know why this happened.See screenshots for example missing mappings such as ‘Source Native Key’, ‘Name’ , ‘Serial Number’.When we try to remap,...
Hello! I'm trying to find some information related to the field/column labeled "Most frequent logged in user" that I see in my SNow instance. It appears to be OOTB, but I'm not able to find any documentation that helps me understand what the purpose ...
Hi Scripted audits (cert_audit of type scripted) results are not taken into account in the CMDB Dashboard. I don't see any reason why they would not based on documentation. Has anyone ever managed to do this? Am I missing something? RegardsFlorian