We are discussing the best way to somehow incorporate our meeting rooms in the CMDB. They contain various technical equipment (Teams PC, screen, digtal whiteboards aka touchscreen, and other special equipment) and our Servicedesk would like to open a...
Hi, I am testing a change, when I selected a CI as affected CI. The Impacted CI/Services tab- list is empty. Logically there should be 3 services over here. Any idea, why services are not picked. There are relationships b/w the CI i selected and pare...
Hi Community , we have requirement that we have to load the record in servicenow cmdb_ci from snowflake , but we are not sure which connection would be best , we have referred some article they says Snowflake doesn't recommend JDBC, some says rest Ap...
Hi Team, In Asset table,the configuration item is auto populated. How is it done?Is it based on the change in any field?Why it is showing same CI for different models?How does it sync? Some of them are showing empty Some of them are updated with CI R...
This ever-frustrating topic that keeps coming up when discussing relationships with my colleagues. You have "This Service" which provides a hosts of functionality. You then create "That Service" which adds more functionality to "This Service". My ...
Hi Team, I recently installed midserver in one of the VM, ( Rome version ). now we upgraded our ServiceNow to SanDiego version. Mid server is showing errors. Do I need to re-install again by download setup, install on VM or Is there anything I need ...
We are implementing CSDM and to make it teams more easy a tool is used to gather the information. The export format of this tool is YAML.We would like to import these files to create the following placeholders:1. Portfolio2. Business Service and link...
Hi guys, Is it possible to pull data from Salesforce and insert it into ServiceNow? Maybe SOAP messages? Thanks.
Hi,We have multiple Discovery sources such as SCCM, Intune and Discovery.Requirement# Operating State and Chassis type is updating by both SCCM and Intune but we want to restrict to Update these fields by Intune.what's the Filter condition that we ne...
Dear Community,I am supposed to create a new attribute 'Shared Service' ('u_shared_service') for a CI Class, I followed the below article and created it on the custom 'u_cmdb_ci_central_service_form', till here I am okay:How to Create new attribute i...
I'm trying to convert utc to est in a script includeSo far I have,var time = new GlideDateTime();var val = time.getValue();return val; //Its giving utc time zone I also tried solutions from other developers but it didn't work.exp:var time = new Gl...
HiI have successfully used 'ignore = true' before, but what is the purpose of 'ignore=true' in the attached onAfter transformation script?Please review the attached pic.Thanks
We are a SaaS provider with multiple customers. We regularly deploy our software for customers (other businesses) to use via the cloud and we are interested in using ServiceNow to store information about customer deployments. We have service availabi...
Hi community We have a large number of very stale CIs and need to get our arms around it. Looking to see what how others manage this. An example is we have CIs that get set to retired but the CIs that "runs on" the retired CI are still set to in use...
How many records we can insert in the sys_user table and sys_user_group table? Is there any limitation to inserting the records?
