Need to learn on how to populate the data just as they have in the following article:Incident Management Dashboard (servicenow.com)Can someone please provide steps on how to perform this currently learning Performance Analytics and have installed the...
Hello Experts, We have made an integration with the help of Service Graph connector. All the devices that are active at 3rd party tool(SCCM, JAMF, Armis, SolarWinds etc.) are successfully coming into respective classes in CMDB, when the scheduled job...
Hi All,I am trying to setup an integration with SG-SCCM on my PDI for testing purposes and following the guided setup but I am getting the below error message. I have made sure the sys_data_source table has relevant checkboxes of Can read, Can create...
Hi All, Looking for clarification for one scenario.For example, if i have asset and for that assigned to is empty and if i am importing a CI from 3rd party integration for that asset is having assigned to data.So, want to know, according to Asset -CI...
Hi,I have few Network diagrams which need to be uploaded to servicenow cmdb.could anyone help me how do i do that ?Thanks,Kavya
Does cmdb_ci table contains all the company managed devices data? Also, can we apply any filter on cmdb_ci table to fetch company managed devices data?
Hello When I create a cloud discover job ( 2 jobs are created). (one for api and one for IP discovery)When I create different cloud discovery jobs for different datacenters (see picture) my understanding is, that each "AWS_sched_*-VM_schedule"...
Hi All, I have a requirement where I need to implement IRE for CMDB.can someone please assist me with best practices for the implementation of IRE regards,Amit
We are trying to establish a process for model management. We have following problems today with models which results in duplicate asset records and CIS1. We need to avoid discovery creating duplicate models with different names. We need to ensure th...
Hi everyone,So, we have a case where we have many data sources for the CMDB and we were making some reconciliation rules for Computers. The problem is that Computer and Server classes share some discovery sources but with different priorities, and th...
What is the best practice for storing an inventory of vital business functions within the CMDB?
Hello, I've been using Unique Certificates for a while now, and I'm quite happy this application so far. But I have a service that is using a TLS 1.2 Certificate and I've been told by ServiceNow that these versions are not supported by Discovery. I...
The CI Relations formatter on a CI shows relationships with other CIs i.e. as recorded in the cmdb_rel_ci table. It also shows relationships with users (from cmdb_rel_person) and groups (cmdb_rel_group). Is there a system-wide way to limit it to jus...
I created a Dynamic CI Group that used a Saved CMDB Query from the CMDB Group. However, when I look at the dependency map for one of the Queries CI records, it does not show any of the relationships it should have (according to CI Class Managers Sugg...
Hello All, I am working in cmdb ci where when we are changing field of asset state, then Install status of ci is also changed it and vice versa. The mapping between Asset and Ci is defined in Asset CI Install Status Mapping (alm_asset_ci_state_mappi...
