I am trying to build a catalog item that will select an IBM Websphere record on a server. I would like to select the server on a variable and then only show the websphere records with a runs on relations with that server on another variable. I need t...
Hello fellow CMDBians, What are the tools you use to document all the integrations, data sources etc. which are updating your CMDBs? In large environments with multiple sources of data it is sometimes hard to track what updates cmdb_ci_xyz.zyx. Then...
Hi Ladies & Gentlemen, A small help please: I'd like to be able to see, in my Client's CMDB, several external CIs and their associated Relationships. Indeed, my Client works with several external third party partners, each of them having their own in...
I need to implement CMDB in an organization. I want to know how can i operate and do changes without having any impact on real environment. How the development instance and test instance works. what steps i need to follow so that the part done in dev...
In CMDB Workspace, I need to deactivate the CMDB 360 feature which means the highlighted tab in the attached snip has to be removed from that header. I tried to deactivate the CMDB 360 from UI Builder, it is just removing the page but CMDB 360 is sti...
Hello can anyone assist, on how i can reset the cmdb dashboards-cmdb view scorecards to zero, all of them.. is there a script that does that, if so can any one please share, or is there something else that can reset it? please advise
Hi, Is there any way we can delete multiple records from the sys_object_source table. As I wanted to clean up some of records which need to run through the IRE rule before it inserts or update a record in CMDB.
CMDB health dashboard is activated and need to be set for different class in detail please provide the steps to configure the 3c rule on fields
I need a report with multiple filters..In incident table I need a report, and I need to provide three filter options..1st one.. Assignment group... If user selected this condition, then report needs to get filter the records with "assignment group" a...
Working in an environment that has not been maintained over time. The error logs were never addressed since implementation 5+ years ago. Work has been done to improve the CMDB, however there are currently over 1 million Discovery errors in the Discov...
I implemented the SGC for Infoblox in our sandbox. It connects to infoblox successfully but the executions just hang and have been sitting in loading state since yesterday. Wondering if anyone else was successful in setting this up or understand what...
Hi, We were looking to create Service accounts in Servers as an individual CI and map the accounts to the Server as a relationship. Is this feasible with the OOB feature with ServiceNow or its a customization
Is it possible to use Service Mapping, but without using ITOM as discovery tool - instead use other discovery tools?
We have an import that runs daily on a file with all existing workstations. In the onBefore transform script an error is logged if a new workstation is found that can't be coalesced to an existing record. After the import I want to have an incident w...
Hi, I have a few questions regarding retiring related CIs; regardless whether the process is manual or automated. As an example, I have an IP Switch that has been retired/decommissioned. We have set the Operational status to Non-operational and Statu...
