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How to scan and add an air gapped system to the CMDB

We have a need to run a scan on an air gapped system and get the results of the scan imported into the CMDB.  Is there any solution out there that exists for this?  I am guessing we will need to have an agent or script executed on the device and it g...

Resolved! Use of Dynamic CI Groups for grouping Service Offerings?

Hi, we have been asked to create multiple new custom attributes for Service Offerings to capture specific priority indicators currently managed on Excel. These will be used to describe what is in scope for certain enhanced processes e.g. Service Offe...

Andy H by Tera Contributor
  • 1566 Views
  • 5 replies
  • 2 helpfuls

CMDB Population

Good afternoon everyone,I have a few questions about dealing with a CMDB. My first questions are:When do you populate the CMDB? If I am creating a new application, system, or project, at what point do I populate the CMDB with the CI information? Do I...

cjmtlc123 by Mega Explorer
  • 1592 Views
  • 5 replies
  • 2 helpfuls

kubernetes CI classes

 below docs link says the kubernetes CI classes will be added via the CMDB CI Class Model plugin'or store appKubernetes extension classes (servicenow.com) but it seems it does not and needs ITOM license, have tried on PDI and kubernetes classes were ...

Kumar35 by Tera Expert
  • 1472 Views
  • 1 replies
  • 2 helpfuls

Business rule for owned by

Hello,I would like to create a business rule when a computer is created in a certain location to assign a specific person  in the owned by field. For example if the computer Is created through discovery with location Madrid to populate Mark as Owned ...

Todor Kotsev by Tera Contributor
  • 1108 Views
  • 4 replies
  • 0 helpfuls

Resolved! Updating the SCCM transformation map

Hello,I am currently changing our plugin Integration - Microsoft SCCM 2016 to the Service Graph and I have one challenge, I need to update the server location based on the AD short code (data available in SCCM). For example:Ashburn => Short code is I...

lmundere by Kilo Sage
  • 1211 Views
  • 3 replies
  • 0 helpfuls

Resolved! Stop Discovery from updating "Assigned to"

Hello, We are running both ServiceNow discovery and SG-SCCM integrations in our environment (Tokyo release). We are currently running into an issue where discovery is updating the assigned to field in the CMDB for computer class CIs. This in turn, is...

Resolved! Task 14: Create Dynamic Reconciliation Rule

Guys, help me on this point. In the step of selecting the "RAM" attribute, the option is not included in my list. How can I adjust the configuration so that this attribute is visible?

Life Cycle VS Operational status

Hello, I am looking to use the CMDB data manager to manage Stale CIs in the CMDB. Instead of using the remediation rules and workflow which are difficult to maintain and improve. However, currently, we manage the life cycle of CIs by the attributes ...

Alexandre by Tera Contributor
  • 7322 Views
  • 7 replies
  • 7 helpfuls