Resolved! Need Change Model Documentation
Hi Team , Need Change Model step by step documentation. Our client is moving from change workflow to Change Mode via flow designer I am new to change model . Can you please advice how to start
Forum Posts
ServiceNow's future direction for Appliance Classes
Hi, was wondering if there's any future plan or direction for the Appliance classes by ServiceNow? Initially our organisation had to create our own 'custom' Appliance class, but now realise that since the Rome release there are 2x Appliance classes c...
Device42 to ServiceNow
Hi Team, We have integrated Device42 to ServiceNow with Device42 cloud connector. Her I have a doubt.1. Device42 Appliance pushing the data to ServiceNowor2. ServiceNow is pulling data from Device42 Appliance. Can you please help me on this. Thanks...
Resolved! Assigned to configuration between hardware table and CI Form
Hello Everyone,I have a doubt on "Assigned to" field configuration in the Hardware table(alm_hardware) and CI Form (cmdb_ci_computer).For Example If I change the "assigned to" field in the hardware table , the same user is updating in the CI Form.The...
Granting view access to the Business Application table via ACL
Hello all,I have a published SN report that lists a number of Business Applications based on condition filters. The published URL for the report is getting emailed to ITIL and non-ITIL users in order to view.Unfortunately the report is showing empty...
how to call email script in send email action in flowdesigner
Hi team, i want to call email script in my send email action in flow designer please suggest
How can i use display value instead of sysid in spreadsheet?
Hi Community,My use case:--I am importing data into the COMPUTER table, but i want if the user selects os is Windows, then the same record should be inserted into Windows Server and i did that. But the problem is when i import data into computer clas...
Is CMDB serial number field case sensitive?
Hi, Clients CMDB is being updated manually using transform map. We have now integrated SCCM to pull the end user devices. But we have encountered a case where serial number is present in the CMDB in small alphabets (eg: etwagsn) and when SCCM is brin...
Qualys CMDB Sync App not working as expected. Pulling data and creating duplicates
We have installed the Qualys CMDB Sync application (2.2.0) latest version. We have detected that it creates duplicate CI's and we don't know how to prevent this. We have read all the Qualys Cloud Platform documentation when installing it on our test ...
Import logs are not created when you import something using the transform maps from SanDiego Version
I have recently observed that Import logs are not created when you import something using the transform maps. Below is the resolution of this issue, In order to enable the import logs again,you have to create this property and set it to true: glide.i...
IntegrationHub ETL - Missing Mappings
HiRecently we noticed that some of the default Service Graph SCCM connector mappings were missing.We don’t know why this happened.See screenshots for example missing mappings such as ‘Source Native Key’, ‘Name’ , ‘Serial Number’.When we try to remap,...
Most frequent logged in user
Hello! I'm trying to find some information related to the field/column labeled "Most frequent logged in user" that I see in my SNow instance. It appears to be OOTB, but I'm not able to find any documentation that helps me understand what the purpose ...
Resolved! Scripted Audits and CMDB Dashboard
Hi Scripted audits (cert_audit of type scripted) results are not taken into account in the CMDB Dashboard. I don't see any reason why they would not based on documentation. Has anyone ever managed to do this? Am I missing something? RegardsFlorian
ServiceNow Discovery / Unified PIM integration
We have integration configured with ServiceNow and CyberArk and it is working fine for Windows, Linux and vCenter service accounts.Now we are trying to integrate an Azure account, we have it working using “internal” credentials(store credentials in C...
How to best represent a Meeting Room in CMDB?
We are discussing the best way to somehow incorporate our meeting rooms in the CMDB. They contain various technical equipment (Teams PC, screen, digtal whiteboards aka touchscreen, and other special equipment) and our Servicedesk would like to open a...