CMDB
I'm starting CMDB from the scratch.What is the first concept I need to master?
Forum Posts
Resolved! Group By count is not matching total record counts
Hello friends, Today i noticed that when I did the group by against the filtered CIs listing using field Discovery Source. What I noticed that discovery source grouping count mentioned in parenthesis is not matching against the total records count wh...
Resolved! What are those ACC check definitions doing?
?? I can not find any documentation about them.
Unable to see software installations after installing ACC F & ACC Visibility
Hello, I am doing a POC to compare the results from horizontal discovery with that of ACC to present to my leadership.For ACC, I installed the ACC F and the agent on the client machine and also ACC Visibility on the instance.Although I am getting the...
cmdb health
Does the compliance metric evaluate the same number of CIs as completeness and correctness? my dashboard evaluates the same numbers when it comes to completeness and correctness metric but not compliance.
Resolved! Business Application Certification Quarterly getting assigned to Inactive Users.
CMDB tasks are being assigned to inactive users.I have reviewed the Reference qualifier for Assigned To , filter is there for active = true. Is there any other way to check in CMDB Task?
I need to have PVD related CIs under cloud server class instead of computer class.
I need to have PVD related CIs under cloud server class instead of computer class. How to do it while servicenow discovery?. Any would yoy pls suggest a solution.
SNPI - Import CMDB Data
I'm trying to complete the SN Platform Implementation. In lab SNPI - Import CMDB Data it wants the source table to be CMDB Import [u_cmdb_import]. When I follow every step exactly as I'm supposed to in the lab it does not give me that option as a s...
Stale CIs are being updated but still show under Staleness metric
Hi all, I've been doing some research into Stale CIs in my platform.I've checked both the CMDB Health Dashboard and the CMDB Health Results table, and on both, it shows that the CIs are being updated by "system" almost daily. Recently, I've also ex...
how to change currency to pounds from dollar in Asset Management Executive Dashboard
Hi all, All the reports in Asset Management Executive Dashboard is in dollar , we need to change to Pounds. Do we have any option to change it. Regards,Saranya
CSDM 5 Relationship mapping for SaaS
Hello all,So i was able to successfully perform service mapping based off of CSDM 4.0 for a company i worked for. However, im at a new job and of course needing to build the services using CSDM 5. Im trying to find the relationships mapping diagram f...
Field Changes on fields used in a calculation
Hello, We have a set of fields in the CMDB that are used in a calculation for a Business Apps Inherent Risk Rating. These fields are owned by different areas across Risk and Cyber. These teams could request a change to one of these fields as BAU work...
How ServiceNow (Discovery) determines which CI is Upstream vs Downstream? [No chatGPT answers pls]
We know that,Upstream CI is a CI that provides services to downstream CI.Downstream CI is a CI that utilizes the services provided by the upstream CI. Consider Windows server and Database. UC1-When Windows server hosts an application that require d...
Enable ACC client mTLS
Does anyone have the steps to enable mTLS for Agent client collector? Having trouble configuring the CA certs for the server and client.
CMDB class and attribute mapping between BMC Helix and ServiceNow
HiI'm beginner in the ServiceNow and we are working on migrating BMC Helix to ServiceNow and looking for some guidance and migration document for CMDB or if there is any document for Class and Attribute mapping for below list of BMC classes.Business ...
