CMDB forum
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Ask a Question

Tags in servicenow

Hi, I am using Service Graph Connector for Microsoft Azure to discover tags on the service accounts. But when the tags are deleted in cloud from service accounts, shall the tag record present in cmdb_key_value table should also get deleted? is it pos...

SLA not attached

HiI have a SLA created at sc_req_item table. start condition is request state=open and no other filters. However, the SLA is only attaching to certain catalog items and not others? Why?

CMDB instance_name not being populated

In the CMDB:I am tasked with combining fields - name + u_instance = u_display_name, however I can see in the xml that there is an OOB instance_name field - which isn't being populated.How would I have this "instance_name" field populated, so I can th...

Tobber1 by • Giga Contributor
  • 337 Views
  • 1 replies
  • 0 helpfuls

getting error message

i am getting this error message in the change request, not for all the time but some time here and there. And i observed it is coming most of the times at Access state only.I have attached the screenshot of the error message, please have a look on it...

NIRANJANAH by • Tera Contributor
  • 485 Views
  • 1 replies
  • 0 helpfuls

cmdb ci accuracy

Instead of multiple CIs for an application or software installed on a laptop with different versions of it can we have single CI with latest version of that application. what are the steps to implement it

Yasin101 by • Tera Contributor
  • 522 Views
  • 6 replies
  • 0 helpfuls

CIs not available in Change

Hi everyone, I'm facing an issue where firewalls cannot be selected when submitting a change request. No matter what category I choose—whether it's "Hardware," "Network," or "Telecom"—the firewalls are not listed as an option. I have verified that th...

tcurtis by • Tera Contributor
  • 610 Views
  • 5 replies
  • 0 helpfuls

Reconciliation Definition Issue

Hi Community,I'm working on a CMDB integration scenario where updates can come from two sources:WorkspaceONEUEM (via IntegrationHub)Excel Uploads (via Robust Import Set)Both sources target the same table: u_cmdb_ci_comm_mobility. Goal:Allow updates f...

CMDB classes for data center

Looking for best practices on storing data center infrastructure in the CMDB. Which classes do you use for these items? Does anyone actually store actual storage information on a daily/monthly basis in order to create expense lines?backupsstoragecolo...