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Resolved! Business Application Class

Hi team, I have a customer that is working internally to improve the data on their business application object. They have defined fields and values they want to capture, but still having some troubles determining which fields in SN to use to capture ...

Nam N_ by ServiceNow Employee
  • 3049 Views
  • 1 replies
  • 3 helpfuls

CMDB health dashboard Threshold setup

i want to increase the threshold value for the KPI.how to setup that?it is showing me message on dashboard that failure threshold reached.how to fix this error? 

Sanem by Tera Contributor
  • 2365 Views
  • 6 replies
  • 3 helpfuls

Jamf installation question and population into the CMDB

I set up the Jamf service graph connector. I ran the test load 20 connections and its successful. I see it has pulled in 15 devices and I open the records. For the import set. Keep in mind "State" says pending but this is still happening when "State...

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wildturkey07 by Tera Contributor
  • 5307 Views
  • 11 replies
  • 0 helpfuls

Resolved! Auto assign CMDB Health Metric tasks to support groups

I'm in my Tokyo developer instance trying out the CMDB Health Metric task creation. However, when setting it up, it only allows me to populate the "task assignee Group" with an assignment group from the groups table. Is there any ability to easily ge...

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CMDB Roles

Good morning,  I am very new to SN and need some advise/guidance please. I need to setup 2 roles : CMDB AdminCMDB Read-Only Reference link : https://community.servicenow.com/community?id=community_question&sys_id=62ea198ddbed089cf7fca851ca961965 When...

How to set permanent filter based on the Condition Builder?

Hi Folks!!My client has requested to set up a permanent filter on Lookup List for Product Line when I select Manufacturer or Vendor to show only manufacturer or vendor from the core_company table, which is not possible as of today by me. To give a li...

Harshal14 by Kilo Explorer
  • 2654 Views
  • 3 replies
  • 1 helpfuls

Resolved! Best Practice for non IT CMDB setup

Hi All  I have an interesting scenario where a customer wants to manage the operations of a number of non -IT items in the CMDB. I would like to know where should i extend off?  Some more criteria/ background There is no need to generate a dependency...

AlanK by Tera Contributor
  • 5343 Views
  • 4 replies
  • 0 helpfuls