Restoration of dentification rules
Can we restore the baseline Identification rules for CMDB classes or revert back to the baseline default ones?
Forum Posts
A Deep Dive into Data Ingestion and Management in CMDB
IntroductionThe central archive that contains information relating to an organization's IT setup is the ServiceNow Configuration Management Database (CMDB), which contains a complete and precise picture of all Configuration Items (CIs) in the organiz...
Best practice to update Service Maps that were built manually?
Hi All,We currently have several Service Maps that were created and maintained manually (not fully pattern-based via Service Mapping discovery).We are now trying to understand the best practice approach to updating and maintaining these maps going fo...
CMDB business application user access
Hello ,Where is the mapping in servicenow to check which user has access to which business app? If not available ,what is the approach to get that mapping .Please let me know your thoughts. Thanks!
Resolved! End of Life Database Dump
Hello, As I was searching through the end-of-life database dump that we received, I found that one of the tables we were looking for was not included. From the research and queries I ran, it looks like they did not configure the source to replicate c...
Resolved! ServiceNow: Identify computer and Server CIs when CI gets repurposed
Hello everyone,We have an Identification Rule defined at the Hardware level, which is inherited by the Computer class. We also have a separate Identification Rule at the Server level.Here’s the issue:When a device is first discovered, it is created ...
A Deep Dive into CI Class Manager and IRE Servicenow CMDB
IntroductionA Configuration Management Database (CMDB), in short, is a vital component in successful IT Service Management (ITSM). The main function of a CMDB is to store a thorough catalog of an organization’s IT infrastructure. When working with Se...
Identifying child class in ServiceNow while having hardware as a fallback for virtualisation class
Currently, I am working with ServiceNow and have a base class of hardware and a child class of virtualisation server(and storage server). The hardware class has identification rules such as a name with a priority of 300 or a MAC address with a priori...
Resolved! De-duplication template scripted condition
Hi all, I'm confused on how the condition script is applied for a de-duplication template. Since the script is supposed to return an array of sys_ids of the de-duplication tasks, is the condition script used to actually assign the tasks to this templ...
Azure VDI consuming ServiceNow license
In our ServiceNow environment, we have identified that more than 2,000 Azure VDIs are currently being discovered as EC2 instance VMs through Azure API Discovery. Since each VDI consumes one ServiceNow license, this is causing a significant licensing ...
Mastering CI Classification, Reclassification, and Deduplication in ServiceNow CMDB
IntroductionIn the complex environment of contemporary IT, a reliable and trustworthy Configuration Management Database (CMDB) is the backbone of effective IT Service Management (ITSM). The CMDB in ServiceNow is the common repository for all Configu...
Mastering CI Classification and Reclassification in ServiceNow CMDB
IntroductionWithin the ever-changing world of IT infrastructure, it is essential to keep a Configuration Management Database (CMDB) up to date and accurate. The CMDB in ServiceNow is the single source of truth for IT assets, and at the heart of this...
ServiceNow ES256 Encryption/Authentication issue for custom ABM integration
We are trying to integrate ServiceNow with ABM (Apple Business Manager) via a custom integration. We are facing issues with setting up authentication due to ServiceNow not supporting ES256 encryption algorithm needed to generate client assertion for ...
SG-SCCM how often is last logged in captured by SCCM? How does it affect timing of CMDB updates?
We have a client wanting to capture Last Logon user and timestamp, using SG-SCCM. My understanding is SCCM does a hardware scan on a scheduled basis, weekly by default. Does anyone know if logon information is captured more frequently than that, o...
Performance Analytics Dashboard for Orphan relationships
we need to Create a platform analytics dashboard to take Data hygiene over time.The first visualization will be a line chart that shows 2M orphan relationships.Our goal is to decrease this count to zero but have historical record of the clean up. So...