1) For Asset creation, please verify if Manufacturer, Model ID & Serial Number is populated for that CI. 2) For SNMP devices (mostly Printers, Switches etc), it often happens that the SNMP OID is not present, hence the Manufacturer and Model ID will ...
We have rolled out ACC-V for our on-prem Linux and Windows servers. We have some servers that exist in a DMZ environment outside of the corporate firewall. I would love to utilize MID-less ACC to have those agents connect directly to the instance i...
The CMDB Serial Number table has a lot of duplicate records and a lot of Serial Numbers with Valid False, I was trying to purge these records, what will happen if I clear out the entire CMDB Serial Number table. Will it start creating duplicates or ...
Hello team,Could you please guide me to build the logic that Environment type of the server should be automatically updated through discovery? Thanks in AdvanceNikita Gupta
I created a view that was working but timing out. I am trying to edit the view so it doesn't have as much data so I want to ignore when child class is Manual Endpoint (for now but more to come) but when I add that clause, I get no results. If I remo...
Hi all, Below is the IRE script I have which I created on a custom transform map. the script is mostly out of box that I got from the SN Docs site.So, by reading the code, it seems the coalesce rules on the transform map would probably be ignored bec...
I have some servers I am attempting to get Discovery working on. The Server admin has confirmed that everything should be set up. When I try to run Discovery, it gives me the following error: Unsupported shell 'uvrcbash'. Supported shells are [tcsh...
How are DB2 databases discovered? There is a table cmdb_ci_db_db2_instance with DB2 instances populated however there is another table called cmdb_ci_db_db2_catalog that has no databases populated. Are DB2 databases created OOTB by Discovery? Thanks,...
Hi Team, I have modified the filter condition in ''sn_cmdb_ws_group_query_metadata' and Count is updating here properly. But there is no change in CMDB workspace Overview even after refreshing. When I click on this CI Count is showing corect and same...
Hi, we are working on Armis-ServiceNow integration. we have observed an issue during Identification. 1) we import a Server CI into cmdb.2) we change mac_address manually.3) we import the same server CI into cmdb with original mac_address. During the ...
We have moved to Palo Alto Firewalls and I'm trying to determine how to discover them. We use Panorama to manage the firewalls. 1. Is the best way to pull information thru Panorama(API) to get information?2. Or use discovery patterns and SNMP? Than...
HiI have a question about import sets.I want to enter multiple tables data on one Excel sheet and import it.Is it possible to import data into multiple tables in one import?Thanks in advance.
A DCG ), which is a collection of Configuration Items (CIs), is created and managed by End User Services Technical Services. However, in real-world scenarios, such as when a user reports an issue with their computer, the CI reflects the specific comp...
Hi Team, We need to remove Compliance widget along from CMDB Workspace Home page, attached the screenshot.In Ui builder>CMDB WorkSpace>Home> there is a widget called 'CMDB Health loader', but could not find any script to remove this. Please assist. ...
