Hi, In the documentation https://www.servicenow.com/docs/r/servicenow-platform/configuration-management-database-cmdb/c_CIReclassification.html described how to turn off reclassification for the javascript payloads ( classUpgrade flags and others )...
We're attempting to incorporate Mac and iOS devices into the CMDB via the Service Graph Connector for Jamf. We've walked through the Jamf SG setup, everything went fine until we tested the connection. When using the Pro API, we get the following erro...
Hi All,I am facing below error when i ran SCCM second time and my SCCM version is 3.6.0 MID Server reported error: SQLState: S0001com.microsoft.sqlserver.jdbc.SQLServerException: Invalid column name 'TimeKey'.at com.microsoft.sqlserver.jdbc.SQLServer...
I need one free attempt of CAD,then i can weightage to my resume.IN our campus the companies are hiring for servicenow tool through eligibility of CSA and also CAD.I completed the CSA with my free attempt through voucher,like this can i get a one fre...
Can we restore the baseline Identification rules for CMDB classes or revert back to the baseline default ones?
IntroductionThe central archive that contains information relating to an organization's IT setup is the ServiceNow Configuration Management Database (CMDB), which contains a complete and precise picture of all Configuration Items (CIs) in the organiz...
This is probably a silly question, I feel like I've missed something obvious, but how do you edit the mapping of a Service Graph Connector like the SCCM Service Graph Connector? In previous versions, it was just a transform map that could be edited. ...
Hi All,We currently have several Service Maps that were created and maintained manually (not fully pattern-based via Service Mapping discovery).We are now trying to understand the best practice approach to updating and maintaining these maps going fo...
Hello ,Where is the mapping in servicenow to check which user has access to which business app? If not available ,what is the approach to get that mapping .Please let me know your thoughts. Thanks!
Hello, As I was searching through the end-of-life database dump that we received, I found that one of the tables we were looking for was not included. From the research and queries I ran, it looks like they did not configure the source to replicate c...
Hello everyone,We have an Identification Rule defined at the Hardware level, which is inherited by the Computer class. We also have a separate Identification Rule at the Server level.Here’s the issue:When a device is first discovered, it is created ...
IntroductionA Configuration Management Database (CMDB), in short, is a vital component in successful IT Service Management (ITSM). The main function of a CMDB is to store a thorough catalog of an organization’s IT infrastructure. When working with Se...
Currently, I am working with ServiceNow and have a base class of hardware and a child class of virtualisation server(and storage server). The hardware class has identification rules such as a name with a priority of 300 or a MAC address with a priori...
Hi all, I'm confused on how the condition script is applied for a de-duplication template. Since the script is supposed to return an array of sys_ids of the de-duplication tasks, is the condition script used to actually assign the tasks to this templ...
In our ServiceNow environment, we have identified that more than 2,000 Azure VDIs are currently being discovered as EC2 instance VMs through Azure API Discovery. Since each VDI consumes one ServiceNow license, this is causing a significant licensing ...
