cmdb_ci_printer use count historical report
I am looking to create monthly reporting on the use_count field of all in use printers, I am not finding any OOTB solution at this time without complex scripts.
Forum Posts
Migration From Custom Classes to Out of the box classes
hi, I am trying to migrate my whole CMDB Database, for which I made custom classes, to their corresponding Out of the box classes, like I have a custom class for "sysplex", lets call it "u_sysplex" and I am trying to migrate its data to the class "cm...
Resolved! CMDB
Hi,Can you please explain the Horizontal Discovery, Service Mapping, Top Dow Discovery, Tag Based Discovery?
Resolved! Ci number discrepancies in monthly reporting.
I am generating a report to show how gradually we have added more and more CIs in PROD through Discovery. However, the numbers are not making sense to me. See below - I am using the filter below - My question is why the CI numbers have changed? Why ...
Resolved! ACL Issue on Child Table for Parent Field Access
Hi ServiceNow Community,We’re currently working on implementing an ACL on a child table, specifically targeting a field from the parent table. However, we’re facing an issue where the parent field is not accessible while writing the ACL.Has anyone en...
CMDB Integration Execution Errors
Hi Service Graph Connector for CrowdStrike is giving me CMDB integration errors. messages like1(Found duplicate records in table [cmdb_ci_hardware] using fields [name].) Identification Reconciliation Engine(IRE) Processing errors->2: Found duplicate...
Resolved! CMDB workspace
In the CMDB workspace there is MY work , in that i have to edit the Open tasks table name or i have to add new table next to it , please help me how to proceed with it, if found this table sn_cmdb_ws_imp_action_card_config here i can able to edit fil...
URGENCY , PRIORITY , IMPACT
URGENCY , PRIORITY, IMPACT1. Does incidents , requested items , problems , change maintains the same URGENCY, PRIORITY , IMPACT value across all modules ; or shall we configure various values for each modules.
Resolved! ITOM
Hi, Can you explain Scripting ITOM (CMDB)?
Catalog Items Hidden on CSP Despite snc_external for loged in consumer
Hello Community,We are configuring our Consumer Service Portal (CSP), and we're running into a persistent issue where our Record Producers/Catalog Items are not visible to logged-in consumers.We have already performed the basic checks:User Role: The ...
Resolved! override the Business Unit field reference in cmdb_ci_business_app table using Dictionary Override
Hi, I need some help with a configuration in ServiceNow.In the cmdb_ci_business_app table, the Business Unit field (inherited from the base table cmdb_ci) currently references the Business Unit (cmn_business_unit) table.As per the new business requir...
How to provide read access to CI class manager
Can we provide read access to CI class manager only for any user or group? Regards,Saranya
Resolved! Re-run CI auto attestation for attestation task
Hey all,Is there a way to configure the attestation tasks to allow the auto-attestation/smart detection to be re-run, even if it already completed successfully for a CMDBTASK? (I am already familiar with cancelling the attestation and running it la...
Resolved! IRE Issue
Hi Everyone, I am trying to create an Identification rule on cmdb_ci_service_auto table; its label has recently been updated to service instance after the Yokohama patch updates. The identification rule was created successfully, but there is a RED ma...
Robust Transform Map - IdentifierEntrySysId: Unknown
We're implementing IRE in our organization and building a testing framework to validate identification rules. As part of this, we're trying to report on entries in the [cmdb_identifier_entry] table based on payloads processed via IRE. In my PDI, when...
