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Pushing CMDB data from Instance 1 to Instance 2

We have a requirement to push CMDB data available in Instance 1 (PROD instance) to Instance 2 (another PROD instance). While it is possible using various options like APIs, Service Bridge (soon) etc., question would it lead to license cost on Instanc...

How to stop update selected for mass update in CMDB

Hi All,I want to stop the update selected Context based on the managed by group:Ie: I should only be able to update only those CI with managed by group which i am part of:suppose there are5 CI with managed by group A2 CI with managed by group Band 3 ...

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Azure Discovery

Hi, I have seen a pattern where we are getting Azure Cloud Data Center discovered (We have access to only 2 Data Centers) however during discovery process I can see all Data Center present in cloud. Is there way to restrict this inflow?   

deepakchaud by • Tera Contributor
  • 251 Views
  • 1 replies
  • 1 helpfuls

Resolved! pls advise to update dictionary override value.

Hi,I want to modify reference qualifier in dictionary override (sys_dictionary_override) to display CI values* Base table = task, Table = incident, Column name: cmdb_ciReplace reference qualifier value with this encoded query: operational_status!=6TH...

Data Manager Policy to exclude CIs that are associated to tickets

We're currently creating Policies to retire, then delete stale data that have no tickets associated to CIs within specific CI Classes. Has anyone come across this use case and successfully implemented it?  I haven't been able to find anything related...

DarwinO by • Tera Contributor
  • 520 Views
  • 4 replies
  • 6 helpfuls

Service Graph Connector Intune not transforming the data

I have enabled the Service Graph Connector for Intune, and we got the data into the respective import set tables, and it got processed. But it didn't transform it, and none of the records were inserted into the target tables. Do I need to modify any ...

Adarsh7 by • Tera Contributor
  • 915 Views
  • 6 replies
  • 0 helpfuls

Robust transform map target List field

Hi All Just wondering whether anyone has any example scripts of importing into a Glide list through Robust transform ETL. I currently have a table lookup which updates fine if 1 sys id. However I require sysid's to append to the field. Thanks 

Can I use IRE APIs to Delete a CI relationship?

Hi, In one of the integrations to create and update CIs, we are using IRE APIs. - createOrUpdateCI.I can create the relationships using this by sending the relationship data in JSON format, but I am not able to delete relationships using this?Is ther...

nav sid by • Tera Contributor
  • 626 Views
  • 2 replies
  • 2 helpfuls

Resolved! CMDB Retirement Custom Definition

Hello All,We wanted to archive one ci in our instance.So we have created a CMDB Retirement Custom Definition and also we have published a policy in cmdb data manager. Attached are the screenshots.Actually wanted to understand whether i have made the ...

sandeshsidn by • Tera Contributor
  • 1765 Views
  • 8 replies
  • 6 helpfuls

Model Display name issue with Normalization

Hi All, I have configured normalization for Model table (cmdb_model) name field (using field normalization plugin) which is working as expected. Having issues with Display name Field in Model .Display name is combination of manufacturer and name fiel...

_bhishek by • Tera Guru
  • 728 Views
  • 2 replies
  • 0 helpfuls

Resolved! Show a icon on Dependency view when CI is Retired

 Hi, I have a requirement to display an icon when a Configuration Item (CI) is retired on the Dependency view.I attempted to achieve this using a UI macro and the CI relation Formatter but had no success.ServiceNow does not provide access to the CI R...