Hi everyone, I am quite new when it come to SNow Reporting. I recently created the below report where I combined the number of closed vs. the number of created incidents per month in a single report. Now I am wondering if and how it is possible to ad...
1. In CMDB health dashboard, we have the graph for Duplicate CIs that is showing results categorized by table names i.e. cmdb_ci_computer, cmdb_ci_printer etc. My manager wants to see friendly names instead such as Computers, printers. Is it possible...
We have an integration user (sopaonly) with roles snc_internal and soap. This user is repeatedly creating duplicate CIs in the CMDB, specifically under the Network Adapter class.I am trying to trace the source of this data population but haven’t been...
Hi,Has anyone successfully replaced a custom bidirectional CI integration with Service Bridge (create/update/delete on both consumer and provider sides)? If yes, could you share how you achieved it and any lessons learned,I found this, but it’s not c...
Hi,We have a large number of HAM licenses and a small number of ITOM discovery licenses too. Now, when HAM Service Graph Connectors discover end-user devices, then with assets CIs in the computer class are also created. Now, because the ITOM discover...
Hi,Interested to understand where people are putting Ai tools like Microsoft Co-Pilot in their CMDB? We are beginning our journey with expanding our CMDB using CSDM modelling, but not sure where Microsoft Co-Pilot fits.Any suggestions are appreciated...
Greetings FolksI want to understand below things:-1.) If I want to discover Vcentre from the scratch what are the pre req, what kind of credentials it will use & how to set-up the Vcentre Discovery.2.) If I want to Discover both WMI & SSH using disco...
Hi Community,We’re facing an issue in our Dev instance where Service Maps are being reset after midnight.Every morning, the maps created the previous day are gone.This started happening only a few days ago.I already checked Scheduled Jobs, Discovery ...
Hii All, We have a requirement to restrict insertion or updation of software installations in cmdb_sam_sw_install table through discovery for servers, since we want this to be updated via tanium only . What will be the best approach to disable it thr...
Our database owner does not see value in having CIs for the system databases: master, model, msdb, tempdb, mssqlsystemresource. He has asked us to hide or otherwise eliminate them from the CMDB. We have considered:prevent discovery from creating the...
I'm creating a PoC of listing published knowledge articles in a custom Related list created by Relationship on CI form. The idea is to get all knowledge articles found from Knowledge categories, whose value matches either with the sys_class_name of t...
Hello, I have been working with ServiceNow CMDB for a couple of years now, however, in my current role. This is the first time that our environment is set up with multiple discovery sources (SG-Intune, SG-SolarWinds, SG-SCCM, as well as Discovery). I...
I want that the user can fill the duration detail on service portal and that becomes the SLA breach time .
Hi All,Trying to use IH-ETL to import a multilevel JSON data into the CMDB, after a couple tables, once I add another table, the whole thing breaks. Though not my first rodeo at ETL, have been stumped in the last couple weeks on this. Appreciate any...
Customer wants to modify the few CI attributes (esp. non discoverable attributes) via service requests (catalog items).Ex 1: They might have a need to update the Owned by attribute for 5 windows servers by raising one SREx 2: They might have a need...
