cmdb ci accuracy
Instead of multiple CIs for an application or software installed on a laptop with different versions of it can we have single CI with latest version of that application. what are the steps to implement it
Forum Posts
CIs not available in Change
Hi everyone, I'm facing an issue where firewalls cannot be selected when submitting a change request. No matter what category I choose—whether it's "Hardware," "Network," or "Telecom"—the firewalls are not listed as an option. I have verified that th...
Design considerations for discovery using Agent client collector
Hi all, We are considering using ACC for Server discovery. What is the design consideration that we need to factor in? Below are the few points that I can think of: Do we need load balancers?Polling frequency and schedule to not overwhelm the MID ser...
Table to capture Automation Solution Details used in an organization
Hi Experts, Can you suggest correct approach / table that can be used to register Automation solution details used in an organization. Is there any preferable table in CMDB that can be used (Note : we dont have Automation engine) ...
Reconciliation Definition Issue
Hi Community,I'm working on a CMDB integration scenario where updates can come from two sources:WorkspaceONEUEM (via IntegrationHub)Excel Uploads (via Robust Import Set)Both sources target the same table: u_cmdb_ci_comm_mobility. Goal:Allow updates f...
CMDB classes for data center
Looking for best practices on storing data center infrastructure in the CMDB. Which classes do you use for these items? Does anyone actually store actual storage information on a daily/monthly basis in order to create expense lines?backupsstoragecolo...
IH-ETL multi-input script transform operation cannot use batch[i].column_name to access input value
1. Go to IHTEL and create a new map with a nested payload (Ensure nested payload has a JSON layer where data is not in an array) For example {"results":[{"computer_id": 123,"properties": {"property_name": "xyz"}}]}2. Create a multi input script trans...
SG-SCCM Invalid serial numbers
Hi all,"SCCM 2016" plugin use "SncSerialNumber" function so the condition to determine if a serial number is "valid = false" are:1) Serial number is empty.2) Serial number is composed of the same repeating character.3) Serial number meets any of the ...
Hide email client open from sctask
Enable the email functionality from SCTASKsThis feature is available on the SCTASK if:The SCTASK is not in a final status (completed or canceled). It must be in the open, in progress, or pending status.The logged-in operator must be a member of the S...
Reference Qualifier
I need to create a referen qualifier that I can use to make queries based on the id_intragov variable or the id_vivo variable my example: javascript:'u_access_id'=current.variables.id_vivo^ORu_id_intragov=current.variables.id_intragov^EQthe que...
Multisource: CI discovery source is populated with no entries in cmdb_multisource_data
Hi - I am working on a large CMDB with Multisource enabled. CIs are populated using different sources and in most cases the cmdb_multisource_data is properly updated with Discovery source containing the last contributing source.However I also came ac...
how to upload CIs in BULK
please guide me on how to upload CIs in bulk Is there any template
Service Mapping Errors
Hi All, For Service Mapping, getting an below errors. 1. Failed to identify the CI Type of the process listening on port 443 on host 10.36.201.104. Please review the discovery log for further details. How to resolve above error. Thanks in advance,Sha...
Mongodb discovery
As we are not having patterns for Mongodb.. we use probs to discover the Mongodb database. But while triggering the discovery for Mongodb database only Windows prob are getting triggered and linux or ssh prob are not getting triggered. Please suggest...
Resolved! Entering Multiple Configuration Items on a Change Request
Currently on our Change Request Form there is a field to enter the associated Configuration Item. This allows for just a single CI to be added.At times a Change may affect multiple CI's. Is it possible to make this field accept multiple CI's? If so a...
