What are the best practices for integrating records between two ServiceNow instances?
What type of items / attributes should be reviewed ...
Forum Posts
Resolved! How to exclude a CI Class from CMDB Health Check
Hi Community, I am currently in an exploratory phase with CMDB and Discovery, and part of this is to get an accurate health report of our current CMDB which is currently only being utilized via an integration with SCCM. We've noticed that everything ...
Resolved! Applying service mapping to CIs and promoting changes to higher instances
I have completed the deduplication of CI data, merged duplicate records, and created new CIs. As a result, we now have well-mapped Business Services, Service Offerings, and Application Services in our DEV instance.I would like to promote these change...
Why did CMDB show an outdated IP for an existing CI ??
Hi All,We recently noticed that a CI had an outdated IP in CMDB, even though the CI was discovered with a new IP.How can we ensure that discovery automatically updates existing CIs when their IPs change in the future?
Sharepoint Site Discovery
Hello, has anyone created a discovery method/script/mechanism to discover Sharepoint Online sites to populate a set of application CIs for operations works? Or does anyone have an example of how you have managed Sharepoint Online management through ...
Resolved! How can the Robust Transformer be forced to use the IRE while importing CIs?
Dear all We import CIs in various ways (due to our history). We use transform maps, the Integration Hub, and the Integration Hub ETL. Unfortunately, the IRE is only used by default with the Integration Hub ETL. For transform maps, a script should be ...
Resolved! Reference Qualifier Issue in Dictionary Override with Script Include Filtering
Subject: Dictionary Override – Reference Qualifier blocking custom Script Include logic for filtering Department field. Hi all,I’m working on a use case in ServiceNow involving the cmdb_ci_business_app table.In this table, there are two reference fie...
CMDB Health calculation
Hi Team , we have requirement based on the CMDB group , we need to show Over all score .1- Overall score - Based on completeness , compliance and correctness what formula is used here ?2-how we can map the requirement based on the group (planning the...
Data Manager policy's instruction in the Task
I'm planning to utilize the Data Manager to certify some of the data within our CMDB. I created a policy, scheduled it all works perfectly. Tasks are generating to the group/people I defined. That part is clear and works as it should. But my question...
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Difference between Database service and database instance
Hi,With discovery for database instances, i have realized that sometimes it injects data for example in class 'Oracle Instance', and some other times in "Oracle DB services". What is actually the difference between the two?
Resolved! MID Server installation
Greetings Folks,I recently attended an interview for an ITOM-specific role, where I was asked a question regarding MID Server installation. The interviewer mentioned that in some ServiceNow versions, the MID Server is no longer downloaded as a ZIP fi...
CI Lifecycle Management
We have CMDB with discovery enabled, it is creating the record in CMDB when it is discovered with status as Installed. We have enabled the Life cycle mapping to map the CI Life cycle stage and life cycle stage status. I want to know if I need to manu...
What is the related list for the new data certification?
I am trying to show the certification records associated with a service but I can't figure out which related lists needs to be used.The old certification tasks would show with Certification Elements and Certification Tasks but not anymore with the ne...
Limitations on Data Certification Admin Role with CMDB Workspace
We use the role certification_admin for the group that owns the data certification process. This groups configures and manages all of the data certifications that happen regardless of the tables being used. Now, with the CMDB Workspace, the role the...