I'm creating a PoC of listing published knowledge articles in a custom Related list created by Relationship on CI form. The idea is to get all knowledge articles found from Knowledge categories, whose value matches either with the sys_class_name of t...
Hello, I have been working with ServiceNow CMDB for a couple of years now, however, in my current role. This is the first time that our environment is set up with multiple discovery sources (SG-Intune, SG-SolarWinds, SG-SCCM, as well as Discovery). I...
I want that the user can fill the duration detail on service portal and that becomes the SLA breach time .
Hi All,Trying to use IH-ETL to import a multilevel JSON data into the CMDB, after a couple tables, once I add another table, the whole thing breaks. Though not my first rodeo at ETL, have been stumped in the last couple weeks on this. Appreciate any...
Customer wants to modify the few CI attributes (esp. non discoverable attributes) via service requests (catalog items).Ex 1: They might have a need to update the Owned by attribute for 5 windows servers by raising one SREx 2: They might have a need...
Hi Folks, I have been stuck up with creating a simple Yes/No choice field in Business application field. SOX is the field I have created with Yes/No option, due to typo error some invalid options are created, and I am unable to delete them from sys_c...
Wireless access point, Router, Switch are these can be created in network gear class and mentioning the device type is best practice or having them created in their class is best practice, no matter the discovery source which works fine?
Hi All,We are trying to install and setup service graph connector sccm using guided setup.We set up the connection and test the connection, connection was successful but it is not creating data source and schedule data imports. PFA.Could some one ple...
I have a CI in CMDB that was created about a year ago, and its Discovery source = Discovery.I want to check how this CI was created during Discovery and specifically which credential was used during that Discovery run. I tried looking in: Discovery S...
Hello everyone!I have installed agent_client_collector and was able to get the linux data. I am able to get software_installed in the tab agents - host - Related Links. I would like to create a script to retrieve software_installed from cmdb_ci_serve...
Hello All, Has anyone already implemented Event Management through ITOM Visibility? I’d like to learn more about your implementation approach — specifically the prerequisites, key considerations, and lessons learned before starting the implementation...
Hi All, I'm reviewing our instance's certification filters and came across some filters that seems redundant. Which is why I arrived at the question regarding Certification Filters. What makes it CCC-Configured and what makes it not? Regards!
On CI identifiers, I see that a new identifier entry is introduced. What is the use of it ? when do we use it?
Identification Engine Payload Sanitization2025-08-27 04:55:42: : There is problem to build the Sanitized Payload: Identification Engine errors: See [code]<a href="/nav_to.do?uri=/$identificationLogs%3Fcontext_id%3D71a0e47e972bee10f50dbb77f053af9d" ta...
Hello, anyone in here managed to get Cisco ACI Infrastructure into the CMDB via Discovery? If so, how did you do it? SNMP misses crucial information and i could not find any OOTB Pattern for Cisco ACI. Thanks in advance.
