attachment should open in new tab when opened from activity tab
When I click on Attachment from Workspace Activity tab , it opens in same tab and I am not able to see Case details.Requirement - when I click on attachment , it should open in new Tab.
Forum Posts
Duplicate CI Remediations Tables
Hello, I am building a PowerBI dashboard that reports on orphan, stale, recommended, and duplicate health tasks. The first three tables show all states for the tasks (Open, WIP, Closed Complete) however the duplicate table (cmdb_duplicate_ci_remediat...
Resolved! How can I use the sys id as an identifier for IRE?
I am wanting to use IRE specifically data source priority for updating the cmdb. I am wanting to create a flow to update the cmdb that uses IRE. If I already know the CI I want to update, how can I use the sys_id of the ci to identify the record I wa...
Force discovery to create companies & product models in global
Hello, In our domain separated instance I am trying to force all hardware models and the associated company to be created in global. As an MSP we own all hardware so want CI (regardless of domain) to use same hardware model/company. Does anybody know...
Topics for CMDB Internal Training
I will be doing a first CMDB training for my company and I am looking for ideas/topics that I can incorporate into my presentation that is not "too technical" but still contains a "wow" factor from IT people that has not used ServiceNow - CMDB before...
Resolved! cant remove write access to cmdb_ci from itil and give to another group.
So I am trying to lock down write access to Configuration items to only a group with sn_cmdb_editor role, but can't for the life of me do it. I have tried removing sn_cmdb_editor from itil and I still see a itil user having access to write CIs and th...
ERROR:CMDB Identification Error occured during creation of CI
Hello, When creating an asset, I get the error 'CMDB Identification Error occured during creation of CI' which prevents me from creating an asset or CI. What is unique is the error only applies to one model category. When comparing it to other model ...
CI LIfecycle Management
We are trying to implement Ci Life Cycle in Our organization. I went through the documentation and found two different things 1. Ci lifecycle mappings table form where we enable the sync between the legacy keywords and the new CSDM keyword.2. The pro...
Resolved! How to reinstate Deleted CMDB Health Metric
I believe I deleted CMDB Health Metric Health Rules by mistake, is there a way to restore it.
Resolved! CMDB Data Manager and Delete Policy on referenced CI
Hi, Based on some research I made on the CMDB Data Manager, it looks like the Delete policy only deletes CI that are not referenced by tasks and possibly other tables. From what I can see, only "independent" CIs will be removed. I suppose the int...
SolarWinds Service Graph Connector not pulling in VOIP Phones or Printers
I've installed and configured the SolarWinds SGC and am currently ingesting data daily into our instance. One thing I've noticed is that I'm not pulling in any of our VOIP Phones or Printers that we have on the network. I've reviewed the import set...
Request for Automated Data Comparison Process
Hi Team,We currently have access to Azure and also maintain cloud data in our CMDB. At present, I am manually auditing and comparing the data between CMDB and Azure to identify any discrepancies.Could you please let me know if there is an automated m...
Resolved! Comments are updating Multiple times
Hello Team, I am currently integrating ServiceNow and Jira using Flow Designer. My triggers are set for creating and updating records. However, when I update comments, the previous comments are also being updated, and I cannot set any conditions for...
Retired CIs available for Change Requests to select
Hi All, We are looking for a way to "Retire CI's". We have CIs that we no longer want people attaching Change Request, Problems and Incidents. We see that you can retire CIs in the STATUS Fields however this does not prevent users from selecting the ...
Server Names are getting overwritten every time discovery runs
I have a Windows Server which continuously seem to changing names every time discovery runs. Version: Washington
