unique CI
while creating Number for CMDB through Number maintenance next number is generated without any CI . its getting new number when refresh the form to create CI .
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Forum Posts
Monitored by CMDB Relationship Type
Hi All, Any recommendations for the relationship type between a Server that does Health Monitoring on an ESX host? I was looking for "Monitors::Monitored by" but I can't seem to find it. ThanksKirsty
Identification & Reconciliation
Hello, I am looking into IRE Reconciliation rules and trying to implement them. We have multiple integrations using the IRE, and sometimes the integrations share CIs (but may have differing data). In order to stop data from flipping back and forth b...
Resolved! How to stop updating owner field in computer table while updating other field from a 3rdparty source
I have a requirement that I need to stop updating only one field( Owner) in Personal Computer table that is coming from 3rd party tool. however I want fields to get updated from the same source on highest priority. How can I achieve this requirement....
Resolved! Plain Old Telephone Services (POTS) into CMDB ?
Hi, is anyone loading POTS into CMDB, if so which table(s) are you using and how are you loading?
Resolved! Executive CMDB Dashboards
Hi all, Guys I'm implementing the CMDB in my organization and we are running efforts to start Discovery. So far we enabled the CMDB Health Dashboard and the CMDB Workspace however it is more operational and more to the CMDB Manager use it. So I don't...
Resolved! Two CIs with the same name in the CMDB, how can I ensure the correct CI get the relationship?
If I have two Configuration Items (CIs) with the same name in the CMDB but from different classes, and I need to import relationships using a cmdb_rel_ci Excel file — how can I ensure the correct CI get the relationships assigned? I'm asking because ...
Setting up CI class owner for every CI class to improve data quality
Hello All, We are trying to setup the CI class owner for eevry CI class in ServiceNow to improve data quality. for example, the product owner of windows squad will be the owner of all windows CIs. Which means they are the secondary owners responsible...
Record Producer Submitting sys_id Instead of Table Name – How to Store Table Name?
I am working on a Record Producer in ServiceNow where I have a reference variable called master_table, which allows users to select a table from sys_db_object.Issue:When the form is submitted, the master_table field stores the sys_id of the selected ...
Azure discovery for Windows 11 Multi-session -
Has anyone started setting up Windows 11 Muli-session VM's in Azure and have the OOTB ServiceNow discovery discover the VM and correctly identify the operating system?
CMDB Health Compliance Score
After setting up health compliance audits by class how do you aggregate the scores into the health dashboard?
Configure CMDB Workspace landing page
Hi, I'm trying to configure the CMDB Workspace Landing page by creating a "duplicate variant" of the landing page (called Home). I'm trying to configure the clickable tabs "Home", "Governance", "CMDB 360", "Insights" and "Management".Our organisation...
Which information can be scanned by horizontal discovery without admin rights?
We usually need administrator privileges to scan all information of the target machine (I'm not sure if my understanding of this is correct). What information can I horizontally discover when only the normal user permissions of the target machine are...
Performance.Duplicate Record - Automated Indicator
Hi All, Need help to find out the from this "Performance.Duplicate Records" to get the list of records, it just gives the data as count (attached Screen shot) on this table "sn_cmdb_ws_base_aggregate_data" based on the mentioned indicator. But it doe...
Need to change the import user for Service Graph Connector Imports
Hello Team, I had setup a Service graph connector sometime back and I am not intending to modify few field imports and also change the import user. Most of it is OOB, I have configured the Integration ETL and corresponding entities. But, its not ref...
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