Hello,If CIs are created using the Service Graph Connector (from Dynatrace), can those CIs be reused by other monitoring tools like AppDynamics, SolarWinds, or Nagios when sending alerts into ServiceNow?Or will each tool typically result in separate ...
Community,We have a dozen or more Subscriptions to different AI Platforms that we are tracking in ServiceNow - really to keep track of the subscription owners. Is anyone tracking similar subscriptions today, and if so, what Class are you using? Than...
We are migrating to CSDM 4.0 and as part of this, we are converting Business Services to Application Service and technical service. I see there are two option to covert. One is changing the CI 'class' directly from the list view and the second one is...
Can someone let me know CMDB micro certification details . where i can do this certification. pls share link details.
Use Case: Service Now is an authoritative source for us and we would like to maintain all the key data elements in CMDB. Currently we have 'External IPs" stored in Infoblox and want to store them in CMDB so that the data is available for key customer...
Hi All, Is there any way to add the new custom field on the CI Class Manager view (check the below screenshot)?
Hello, The requirement is to define if a server is monitored and, if it is monitored, we would like to know which monitoring tool is used. In our case, we have 3 monitoring tools : PRTG, SOC, CloudNetCareInitially (3 years ago), only PRTG was in the ...
Hello all, Good day!!We are going to start working with CMDB using Service-Now provided ones Discovery and Service Mapping.I request you all to guide me in understanding the below questions. 1, I came to know that we need to have ITOM Visibility lice...
I am trying to sort a record with one column and based on that sort it with another Column of a class.
We have a requirement to push CMDB data available in Instance 1 (PROD instance) to Instance 2 (another PROD instance). While it is possible using various options like APIs, Service Bridge (soon) etc., question would it lead to license cost on Instanc...
Hi All,I want to stop the update selected Context based on the managed by group:Ie: I should only be able to update only those CI with managed by group which i am part of:suppose there are5 CI with managed by group A2 CI with managed by group Band 3 ...
Hi, I have seen a pattern where we are getting Azure Cloud Data Center discovered (We have access to only 2 Data Centers) however during discovery process I can see all Data Center present in cloud. Is there way to restrict this inflow?
Hi,I want to modify reference qualifier in dictionary override (sys_dictionary_override) to display CI values* Base table = task, Table = incident, Column name: cmdb_ciReplace reference qualifier value with this encoded query: operational_status!=6TH...
Hey team how are you?So I'm wondering here What are the most impactful changes in CSDM 5.0 for organizations already aligned with 4.0?And how should we prioritize adoption of the new 'Service Offering in Place' guidance?"I'm looking to understand fro...
We're currently creating Policies to retire, then delete stale data that have no tickets associated to CIs within specific CI Classes. Has anyone come across this use case and successfully implemented it? I haven't been able to find anything related...
