CMDB Dashboard heath index percentage.

ayush_g
Tera Contributor

CMDB Dashboard is calculating both false (Closed complete) and true task to show the heath index percentage. as per the correct behavior it should only calculate the active tasks to calculate the heath index percentage.

5 REPLIES 5

Sandeep90
ServiceNow Employee
ServiceNow Employee

@ayush_g Please use CMDB Health inclusion rules to exclude those, there is no such concept of closed complete for a CI as it is just a state of CIs and when computing health results all the CIs are evaluated and these needs to be explicitly excluded if you don't want them.