CMDB Fundamentals Task 13 Configure Remediation

Kathy Wages · ‎07-08-2024

When I click on the Orphan CI on the CMDB Dashboard, the Orphan CI does not have a Remediate button. Not sure what is wrong and dont know how to fix it. Need help!

Pratiksha · ‎07-08-2024

It looks like you are clicking on CI not on the task.

View solution in original post

Dr Atul G- LNG · ‎07-08-2024

Hi @Kathy Wages

Please check you login with right user / have valid access and role and then check.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Kathy Wages · ‎07-08-2024

I have been logged in as a System Administrator for all the Tasks.

SN_Learn · ‎07-08-2024

Hi @Kathy Wages ,

Please check the below thread and repeat the steps:

CMDB health simulator Task 13 configuring remediation

Also, check the below UI action is active and satisfied the condition

https://<your_instance_name>.service-now.com/sys_ui_action.do?sys_id=31438f8337101200f212cc028e41f1b...

Mark this as Helpful / Accept the Solution if this helps

----------------------------------------------------------------
Mark this as Helpful / Accept the Solution if this helps.

Kathy Wages · ‎07-08-2024

Thanks for the information, I was able to get my CMDB Fundamentals Badge.