CMDB Fundamentals Task 13 Configure Remediation

[Kathy Wages]

When I click on the Orphan CI on the CMDB Dashboard, the Orphan CI does not have a Remediate button. Not sure what is wrong and dont know how to fix it. Need help!

[SK Chand Basha]

Hi @Kathy Wages 

Refer the below threads

https://www.servicenow.com/community/training-and-certifications/cmdb-health-simulator-vancouver-tas...

https://www.servicenow.com/community/training-and-certifications/cmdb-health-simulator-vancouver-tas...

[Pratiksha · Accepted solution]

It looks like you are clicking on CI not on the task. 

[Kathy Wages]

Hello,

Not sure where to locate the task. The first time Assigned to was blank, the second time it was Network, and the third time it was Service Desk. Not sure which group to assign task to.

[Kathy Wages]

Thanks for your help, I finally understood and clicked on the task.